752 Client Retention Jobs - Page 13

We are seeking a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Job Responsibilities: The position holder will be managing a team of 20-30 individuals. Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients. Build and manage productive, professional relationships with clients. Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs. Ensure prompt resolution of client complaints. Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures. Daily 2-3 in person meetings (F2F) with clients onsite. Key Skills: Application of sales techniques Quick thinking and problem-solving Verbal communication with active listening Vision and foresight to create new opportunities for customers. Team Management & Interpersonal skills Understanding of Client Segmentation, Data & Report Management

Responsible for the Pre sales demonstration of Eazy ERP. Doing a Software Requirement Study (SRS), for the clients. Closely handling all the User trainings for the product. Conducting a User Acceptance Test (UAT). Responsible for Go live process for the client. Handling all the client queries and providing necessary support. Monitoring and coordinating for payment recovery. Handling of multiple clients/ accounts. Gathering any fictional/ Technical requirements from the client and communicating internally. Requirements Good communication and interpersonal skills. Client handling, problem resolving and client retention skills. Education: Any graduate/ postgraduate, with technical background.

Responsible for the Pre sales demonstration of Eazy ERP. Doing a Software Requirement Study (SRS), for the clients. Closely handling all the User trainings for the product. Conducting a User Acceptance Test (UAT). Responsible for Go live process for the client. Handling all the client queries and providing necessary support. Monitoring and coordinating for payment recovery. Handling of multiple clients/ accounts. Gathering any fictional/ Technical requirements from the client and communicating internally. Requirements Good communication and interpersonal skills. Client handling, problem resolving and client retention skills. Education: Any graduate/ postgraduate, with technical background.

Responsible for the Pre sales demonstration of Eazy ERP. Doing a Software Requirement Study (SRS), for the clients. Closely handling all the User trainings for the product. Conducting a User Acceptance Test (UAT). Responsible for Go live process for the client. Handling all the client queries and providing necessary support. Monitoring and coordinating for payment recovery. Handling of multiple clients/ accounts. Gathering any fictional/ Technical requirements from the client and communicating internally. Requirements Good communication and interpersonal skills. Client handling, problem resolving and client retention skills. Education: Any graduate/ postgraduate, with technical background.

Fluent in Hindi & English CTC UpTo 25000 per month & Take home 20000 for an MBA fresher CTC Upto 30000 per month & Take Home upto 25000 for exp Quarterly Bonus 4065 Apprentice Salary : Freshers 22500 Exp 27000 if interested call 9343632026 Pallavi

Job Responsibilities: Responsible for managing a portfolio of company Clients for their branding and marketing needs. Be the single point of contact for the client s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction. Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations. Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met. Allocate proper briefs to team members, lead & guide the team for effective planning & execution. To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts. To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight. To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance. Research on the brand to get information on brand essence, competition, past consumer connect programs, etc. To ensure immediate response to client issues as per severity and priority. Skills Required Great communication skills - written and oral. Ability to build rapport with clients/team. Familiarity with tools like PowerPoint, Excel, Word, etc. Ability to multi-task and work under pressure/deadlines. Ability to pay attention to detail. Ability to research solutions with a problem-solving attitude. Ability to work in an organized manner.

Job Description: The Senior Sales Managers role is to focus onmanaging and nurturing existing B2B relationships with architects, interiordesigners, and key clients. You will oversee the order management process, leadnegotiations, and provide consistent service that fosters long-term clientretention and repeat business. Qualifications: \u25CF 2-7 years of B2B sales experience (specifically in interior design, furniture,or building materials) \u25CF Proven experience working closely with architects , interior designers , or other similar B2B relationships \u25CF Strong communication skills in both English and the local language \u25CF Ability to develop relationships withhigh-level stakeholders Duties and Responsibilities: \u25CF Strengthen client relationships: Regularly engage with existing clients toensure their evolving needs are met and exceeded. Cultivate deeper partnershipsby becoming a trusted advisor. \u25CF Identify business opportunities: Look for opportunities to grow revenuewithin current accounts, such as by suggesting new services, products, orsolutions. \u25CF Manage client orders: Oversee daily orders and ensure that product/service delivery issmooth, efficient, and in line with client expectations. \u25CF Negotiate deals: Use your negotiation skills to close mutually beneficial deals,ensuring that the clients needs are met while securing long-term contracts. \u25CF Target-focused sales: Focus on meeting and exceeding sales targets set for both new andexisting customers, working with clear objectives on retention and expansionwithin accounts. \u25CF Client satisfaction: Ensure that clients receive consistent, high-quality service. Addressany issues or concerns in a timely manner to ensure long-term satisfaction. \u25CF Provide feedback: Prepare comprehensive reports on customer satisfaction, salesprogress, and engagement, and provide actionable insights for futureimprovements.

Key Responsibilities: Sales & Lead Conversion Handle incoming leads via calls, emails, CRM, or online platforms and convert them into confirmed sales. Proactively follow up with cold, warm, and hot leads through structured pipelines. Understand customer needs and recommend relevant products/services to close deals effectively. Maintain high conversion rates by delivering value-based selling and timely communication. Meet and exceed monthly sales and lead conversion targets. Customer Relationship Management Build and maintain strong, long-term customer relationships to promote loyalty and repeat business. Act as the primary point of contact for assigned customers from initial inquiry to post-sale support. Conduct regular follow-ups with clients to gather feedback and offer relevant upgrades or renewals. Resolve customer concerns efficiently and escalate complex issues when necessary. Coordination & Communication Coordinate with internal teams (e.g., operations, product, finance) to ensure smooth service delivery. Maintain accurate and up-to-date client records and interactions in the CRM system. Prepare weekly reports on lead status, sales performance, and customer feedback. Key Requirements: Bachelor's degree in Business, Marketing, or related field. 23 years of experience in sales, lead conversion, or customer relationship management. Proven track record in achieving sales targets and managing CRM platforms. Excellent communication, persuasion, and interpersonal skills. Ability to multitask, prioritize, and handle high-volume leads. Preferred Skills: Experience with CRM tools like Zoho, Salesforce, HubSpot, or similar. Industry experience in travel, real estate, education, or SaaS is a plus. Fluent in English; additional languages are an advantage.

Responsible for managing existing clients, coordination with other departments, generating invoices, resolving escalations, preparing reports & coordinating with clients. Ensuring smooth operations & maintaining accurate records to support business.

About Us: DeHaat, a leading Agri-Tech startup, offers end-to-end solutions to India's farmers using AI technologies. With a presence in 12 states, 11,000+ DeHaat Centers, and 503 FPOs, we impact 1.8 million+ farmers. Our AI crop advisory covers 30+ crops in regional languages. Founded by top institute alumni, DeHaat is fully funded, achieving consecutive Great Place to Work certifications. Recognized by NASSCOM, Forbes, ET, Niti Aayog, and Bill Gates Foundation, our 13-year journey reflects impactful innovation in the agricultural sector As a Key Accounts Manager, you'll be responsible for managing and growing relationships with key accounts in the spices segment. You'll identify new business opportunities, negotiate contracts, and ensure customer satisfaction. Key Responsibilities: 1. Account Management: - Build and maintain strong relationships with key accounts in the spices segment. - Understand customer needs and provide tailored solutions. 2. Business Development: - Identify new business opportunities and pursue them to closure. - Develop and execute sales strategies to drive growth. 3. Contract Negotiation: - Negotiate contracts and agreements with key accounts. - Ensure contracts are aligned with company policies and goals. 4. Customer Satisfaction: - Ensure high levels of customer satisfaction and resolve issues promptly. - Collaborate with internal teams to deliver excellent customer service. Requirements: 1. 3+ years of experience in sales, marketing, or business development in the spices or FMCG industry. 2. Strong network and relationships with key accounts in the spices segment. 3. Excellent communication, negotiation, and relationship-building skills. 4. Ability to work in a fast paced environment and with cross-functional teams.

Drive SaaS customer success by ensuring smooth onboarding, managing support tickets & escalations, gathering feedback, improving satisfaction, maintaining knowledge base, measure KPIs, and collaborating across teams to boost retention and upselling.

Role & responsibilities As a Lead - Customer Success Management, you will play a crucial role in supporting Checkmate's clients in maximizing their digital performance and ensuring their overall success with all Checkmate products. This is a dynamic role where you'll contribute to both strategic services for our First-Party Ordering products (Loyalty & Marketing, Kiosks, Catering, Web/App Ordering, and the Design Editor) and general customer success management across the entire Checkmate suite. Youll work directly with enterprise restaurant brands, primarily in the US, providing hands-on support and helping them leverage Checkmate's solutions effectively. Essential Job Functions: Agency Services & Strategy Support: Oversee the implementation of service offerings for Loyalty & Marketing, Web/App Ordering, Kiosk, Catering, and other Checkmate products.. Assist in using customer data across channels to inform campaign effectiveness and digital revenue growth. Help prepare materials that support ongoing success for enterprise clients. Customer Success Management Act as a key support contact for a portfolio of enterprise clients, assisting them with the adoption and optimization of all Checkmate products. Provide clients with product demonstrations, training, and best practices to help them maximize product usage. Be able to provide hands-on support and training for key marketing tools, including email, segmentation, customer journeys, and promotional events. Assist in presenting data-driven insights and building client trust. Proactively identify and escalate client challenges, contributing to high levels of satisfaction and retention across all Checkmate product usage. Identify opportunities to enhance client engagement and encourage the adoption of additional products or services. Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and status updates in the CRM system. Prepare and present basic reports on client activity and satisfaction levels. Monitor client satisfaction levels and escalate concerns to senior team members when necessary. Adaptability & Process Contribution: Proactively adapt to evolving company needs and strategic shifts. Contribute to building internal documentation and support resources. Preferred candidate profile 3 - 5 years of experience in client support, customer service, or marketing coordination ideally within B2B SaaS, loyalty/CRM platforms, or consumer-facing industries like food tech, travel, or retail. Bachelor's degree from a recognized University or a related field (or equivalent experience). Excellent communication, interpersonal, and analytical skills with the ability to engage effectively with clients and internal teams. Superior organizational and time management skills, with a capacity to handle multiple high-priority projects simultaneously. Familiarity with tools like Asana, Trello, MS Project, or similar for managing projects and tracking progress. Familiarity with CRM platforms (e.g., Hubspot) and customer success tools. Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting. The candidate must be flexible to work in the US shift hours is essential for this role. Candidate must have their own system for remote work.

Assistant Vice President(AVP) Retention website Link: www.dishainsurance.com CTC: 6LPA TO 7LPA Job Summary: The Assistant Vice President (AVP) Retention will focus on maintaining and enhancing client relationships within our Commercial Lines. This role is pivotal in identifying at-risk accounts, developing retention strategies, and ensuring clients receive the highest level of service and support .The AVP will also be responsible for leading and mentoring a team of 4-5 professionals. Role & responsibilities Client servicing and retention of existing clients Periodic communications with client which are specific and targeted. Procurement of quotes from Insurers, Preparation of RFQs and quote comparison. Analytical capabilities to understand the losses/ claims. Structured Interaction with Insurance managers. Product knowledge- Expert level of Domain Knowledge on Property, Projects and Marine Insurance. Lead and mentor a team of 4-5 professionals, ensuring smooth collaboration, performance. Monitoring and development of team members. Creating Value for client by evaluating the relevant value-added services. Knowledge of risk management Property Loss control and Marine loss control. Service and delivery Monitoring- Continuous monitoring of all the routine services such as endorsement Insurance, claims servicing and Policy servicing. Review meetings with client. Preparation of claims analysis reports and also the presentations for client interactions. Coordination with Internal teams such as operations, claims, Sales. Market and regulatory Updates. Desired Profile/ Who should join: Should have 10 to 12 years of experience in a general insurance company/ Insurance brokerage/ surveyor Proficient in Microsoft Excel and MS office Have good client engagement Skills. Be able to handle multiple projects simultaneously. Have strong communication and interpersonal skills to wok across teams. Be organized and methodical in their approach to work. Have an aptitude for continuous learning. Have good negotiation skills.

Urgent requirement for a Digital marketing Firm Monday - Friday Work from office - 10 am to 7 pm. The Digital Account Manager (DAM) is responsible for managing client relationships, overseeing project execution, and ensuring the timely delivery of high-quality digital marketing solutions. You will work closely with clients to understand their needs, strategize, execute, and optimize campaigns, and provide detailed progress reports. Your role will involve regular communication with clients and internal teams to address queries, manage risks, and identify opportunities for improvement and growth. Client Management: Act as the primary point of contact between clients and internal technical teams. Project Timelines: Stay up to date on the project progress and keep the project on track. On-time Delivery: Ensure projects are completed on or before the scheduled deadline. Quality Management: Ensure the deliverables are of utmost quality and are delivered on time. Risk Management: Identify potential risks and communicate them to the wider team; implement effective risk mitigation strategies. Stakeholder Management: Maintain high levels of stakeholder engagement and satisfaction. Utilize Zoho Cliq for real-time communication and collaboration with stakeholders. Communication: Effectively communicate project-related information to stakeholders, including MoMs, scheduling meetings, and follow-ups. Client Relations: Take full control of client calls on a weekly and monthly basis, ensuring client satisfaction and proper communication with the team. Deliverables: Support the internal teams in obtaining quick client approvals. All approvals and communications related to client deliverables must be documented via email. Escalation Management: Take prompt action to resolve client escalations. Ensure that issues are escalated to the appropriate levels within the organization for swift resolution and client satisfaction. Handle internal team member escalations effectively, ensuring all concerns are addressed promptly and professionally. Critical Projects: Streamline critical projects to ensure timely and successful delivery. Website Monitoring: Identify and address website issues monthly, informing the team of major issues. Action Plan Review: Discuss action plans with the team, providing suggestions and feedback. MOM Tracking: Update and track MoM tasks, ensuring timely completion through Zoho tasks. Task Review: Review completed and pending tasks regularly, providing feedback and taking responsibility for long-pending tasks from clients. Content Management: Review content outlines, topics, and the entire content, ensuring they are free of grammatical errors, plagiarism, and in line with the deliverables before sending it to the client for obtaining their approval. Monthly Review: Conduct monthly project performance reviews to ensure that each client project is progressing according to the agreed Plan of Action (POA) and is on track to achieve the client deliverables within the agreed timelines. Strategy and Growth: Suggest growth plans and strategies to take projects to the next level. PPT Preparation: Receive raw PPTs containing technical data and enhance them by adding insights, challenges, and formatting. Ensure the presentation is well-structured, with a clear index and logical flow. Thoroughly understand the data presented and incorporate strategic insights to enhance the overall presentation. Prepare the presentation to be neat, professional, and engaging before delivering it to the client. Ensure that the final presentation effectively communicates key findings, strategies, and recommendations, and is shared with the client in a timely manner. Project Load: Manage a minimum of 10 client projects simultaneously. Follow-up communication: Rigorously follow up regularly with all stakeholders to ensure client deliverables are completed within the agreed budget and timelines. Must respond in a timely manner to all stakeholder emails and Zoho Cliq messages. Communication must be professional with all stakeholders. Collaboration: Collaborate with both internal and external stakeholders to ensure client deliverables are completed within the agreed budget and timelines. Learning and Development: Take initiative in self-directed learning and development to stay updated with industry trends, digital marketing strategies, and client management best practices. Innovation and Ideas: Contribute innovative ideas for process improvement and solving business problems, ensuring continuous enhancement of strategies and operations. Report Vetting: Ensure all reports, data, and details shared with clients are vetted and checked for basic accuracy and quality. Meeting Preparation: Must prepare thoroughly for all client meetings and immediately send out the MoM to all attendees. Formal Communication: All formal communication is to be conducted via email, and all emails must be promptly replied to. Task Management: All tasks assigned in Zoho Projects are to be completed, and Zoho Projects must be used fully to ensure proper task management and tracking. Client Retention and Satisfaction: Ensure clients are retained, satisfied, and happy with the services offered. Play a crucial role in renewing contracts and extending the customer lifetime value. Feedback Management: Actively solicit feedback from Head of Digital Operations (HODO), SEO Manager(s) (SEOM), Web Development Manager (WDM), Team Lead - Design (TLD), Content Coordinator (CC) and Senior Leadership members to foster a culture of continuous improvement. Adherence to Scope of Work: Ensure all projects and tasks are completed within the defined scope, maintaining high standards of quality and meeting client expectations. If any client requests work outside the defined scope, obtain approval from the Head of Digital Operations (HODO) or Senior Leadership Team members before proceeding with the additional work. Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Head of Digital Operations (HODO) or Senior Management to support overall team objectives. You are the right fit, if you have Educational Background: A degree in Marketing, Communications, Information Technology, or a related field is preferred. MBA in Sales & Marketing is a plus. Experience: Proven experience in digital marketing and account management. Certifications: SEO or digital marketing certifications (e.g., Google Analytics, HubSpot) are a plus. Digital Marketing Knowledge: Strong understanding of digital marketing principles and practices. Communication Skills: Excellent written,verbal and presentation skills. Professional Appearance: Neat and well-groomed appearance. Networking and Negotiation Skills: Great networking and negotiation skills. Client Expertise: Ability to understand client needs and tailor strategies accordingly. Analytical Abilities: Proficient in leveraging data analytics to optimize client account management strategies. Detail-Oriented: High attention to detail to ensure accuracy in reporting and monitoring project performance. Time Management: Excellent time management skills to meet deadlines for all project activities. Problem-Solving Skills: Ability to proactively identify and resolve issues impacting project performance. Adaptability: Flexibility to adapt to changing client requirements and digital marketing trends. Team Collaboration: Ability to work collaboratively with project leads, team leaders, and other stakeholders to achieve common goals. Client Focus: A proactive approach to managing client expectations and resolving escalations promptly. Innovation: Be innovative in providing solutions and process improvements to continuously enhance the effectiveness of digital marketing strategies.

Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions. Key Responsibilities Leverage your deep product expertise and understanding of our customers business goals to lead adoption and enablement activities. Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success. Lead workshops and complex deployment projects involving multiple senior stakeholders. Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies. Build and manage relationships across your portfolio to solidify our partnership and commitment to the customers business goals. Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success. Requirements Excellent presentation, organizational, and communication skills (both written and verbal) 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap Team-first mentality & growth mindset are a must. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. Opportunity to work alongside a talented team: You'll be surrounded by some of the brightest minds in the industry, learning and growing together. Professional network expansion: Interact with influential founders, investors, venture capitalists, and market leaders, building valuable connections. Ownership and impact: Take charge of your projects and see the direct impact of your work on the company's success. Outcome-driven environment: We're focused on results and trust our team to achieve ambitious goals. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers - We're all about making our customers happy. Their success is our success. Be Transparent. Be Direct: We believe in open communication and honest feedback. Be Audacious: We're not afraid to think big and take risks. Outcome-Oriented: We're focused on results. We set ambitious goals and work tirelessly to achieve them. Be 1% Better Everyday: We're always learning and growing. We strive to grow continuously. Elevate Each Other: We lift each other up and celebrate each other's wins. We're stronger together. Bring Passion. Take Ownership: We're passionate about what we do, and we take ownership of our work. We're committed to making a difference.

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality. Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with HSE Teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and HFS are reported to the concerned teams on time Operational ownership of all the QMHSE and HFS processes Timely communication of all possible on site hazards to the concerned department Key Responsibilities Operations Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. Initiate development of new menus, upgrade old menus and special event menus Food Tasting before Services. Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies. Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule People Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc. Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards Legal Compliances Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process Management Ensure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayed Procurement and Inventory Management Responsible for monitoring the daily raw material indent Qualifications: Business acumen Handling PL Commitment to quality Strong financial and budgeting skills Sound written and verbal communication

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation Role Description: Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality. Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with HSE Teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and HFS are reported to the concerned teams on time Operational ownership of all the QMHSE and HFS processes Timely communication of all possible on site hazards to the concerned department Key Responsibilities Operations Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. Initiate development of new menus, upgrade old menus and special event menus Food Tasting before Services. Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies. Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule People Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc. Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimize wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards Legal Compliances Co-ordinate with the HR, HSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process Management Ensure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayed Procurement and Inventory Management Responsible for monitoring the daily raw material indent Qualifications: Business acumen Handling PL Commitment to quality Strong financial and budgeting skills Sound written and verbal communication

Responsible for producing and presenting food items to meet customer and client expectations and Sodexo India standards as well as maintain and continuously improve the efficiency and profitability of the operation. Ensure that safety and hygiene policy is strictly followed at the site Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality Responsible for maintaining record of all hygiene related procedures, initiatives and incidents Responsible for co-ordination with the QMHSE and HFS teams to implement the policy and process Ensure that all incidents pertaining to QMHSE and HFS are reported to the concerned teams on time Operational ownership of all the QMHSE and HFS processes Timely communication of all possible on site hazards to the concerned department Key Responsibilities Food Operation Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client. Manage the menu recipes rotation for breakfast, lunch, snacks, dinner and special events Initiate development of new menus, upgrade old menus and special event Menus Taste the food before service begins Develop new ideas for promotions, festivals and other special events Plan the pre-preparation area to ensure that the items are processed according to the recipes Consistently maintain standards of quality, cost, presentation, and flavor of foods Organic Growth and Profitability Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies. Cash and Debtors Management Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents Ensure that all the invoices are raised and delivered to the client as per Schedule People Management and Training Manage the on-site team including cooks, MPWs, stewards, cashiers, Stores assistants etc. Ensure that all the HR processes and staff welfare activities are implemented and carried out Communication and Client Retention Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same Ensure 100% client retention Wastage Control and Cost Management Maintain a record of the daily leftovers; plan and prepare the production based on this data Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards Legal Compliances Co-ordinate with the HR, QMHSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained Systems Implementation and Process Management Ensure that all the systems and processes are implemented and followed as per the company policy Ensure that all the work processes are documented and displayed Procurement and Inventory Management Responsible for monitoring the daily raw material indent Qualification: Should be IHM pass out with 4+ yrs of work experience Strong in business acumen Commitment to quality Strong financial and budgeting skills Sound written and verbal communication Well-groomed and able to represent Sodexo in a professional manner Should have strong interpersonal skills be very Customer focused'

We are looking for a dynamic and client-focused professional to join our Client Servicing team. As a key touchpoint between AuthBridge and its valued clients, you will ensure exceptional service delivery, drive client satisfaction, and nurture long-term relationships. This role is ideal for someone who thrives on solving problems, managing accounts, and driving operational excellence. Role & responsibilities Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism. Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services. Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports. Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery. Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction. Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities. Troubleshoot and escalate complex issues internally to ensure quick resolution. Stay updated on product enhancements and industry trends to provide informed client support. Preferred candidate profile 2 - 5 years of experience in client servicing, account management, or customer success (B2B preferred). Strong communication, interpersonal, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus. Proficient in MS Excel, CRM tools, and reporting. Bachelor's degree in Business Administration, Marketing, or a related field.

Key Responsibilities: Act as a key relationship manager for high-value clients (individual, retail, or corporate clients with portfolios of 5 Cr and above) Manage both field(60%) and office (40%) responsibilities in business development and relationship management Understand client financial needs and propose suitable financial products or solutions Work closely with internal teams to ensure seamless client service and portfolio management Identify new business opportunities and contribute to revenue generation Prepare analytical reports and dashboards using MS Excel and Power BI Stay updated on market trends nd competitor offerings to offer strategic client advice Maintain client satisfaction trough regular engagement and proactive communication ONLY MALE CANDIDATES CAN APPLY

About The Job Position Title: Manager- Customer Success Department: Customer Success Job Scope: India Location: Delhi/Noida, India Reporting to: Senior Director- Customer Success Work Setting: Onsite Purpose of the Job As a Manager/Sr. Manager Customer Success, is responsible for successful campaign implementation, on-going client management, campaign KPI achievement, campaign renewal and feature upsell, ensuring timely and profitable results for both our customers. This role demands a young professional with an understanding of the media/creative agency industry and healthcare and a proven track record of account management. Key Responsibilities Customer Relationship Management: Build and maintain strong relationships with key clients in the healthcare industry, serving as a trusted advisor and advocate for their success. Conduct regular business reviews with strategic clients to assess satisfaction, identify opportunities for improvement, and drive value realization. Cross-Functional Collaboration: Collaborate closely with sales, product, and support teams to ensure seamless coordination and alignment in delivering value to customers. Act as a liaison between customers and internal teams, advocating for customer needs, driving the prioritization of product enhancements, and supporting initiatives. Customer Success Operations: Develop and implement processes and best practices to optimize customer success operations, including onboarding, adoption, retention, and renewal processes. Establish key performance indicators (KPIs) and metrics to track and measure customer success outcomes, driving continuous improvement and accountability. Strategic Account Management: Collaborate with Sales teams to identify upsell and cross-sell opportunities, driving revenue growth and expansion within existing accounts. Qualifications Requirement: Experience, Skills & Education Qualification: Bachelors Degree and Masters degree in any discipline Experience: Minimum 2 years of experience in a Pharma organization, or advertising agency or digital agency. Digital Health and/or Pharma experience is a plus. Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting Independent, self-starter who thrives in start-up environments (resourceful, creative, passionate, adaptable, embraces challenge, etc.) Why Explore a Career Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes. It has been recognized and certified two times in a row Best places to work NJ 2023, Great Place to work 2023. If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company. Benefits: Below are the competitive benefits that will be provided to the selected candidates basis their location. Competitive Salary Package Generous Leave Policy Flexible Working Hours Performance-Based Bonuses Health Care Benefits

Key Responsibilities: To generate leads from given database & Identify decision makers within targeted leads and initiate the sales process. To penetrate all targeted accounts and originate sales opportunities for the company's products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis. To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure. To ensure that all payments are collected as per the company's payment terms. Critical Skills of a Suitable Candidates: Quick thinking and problem-solving skills Excellent verbal communication skills Excellent active listening skills Innovative vision and foresight to anticipate and create new opportunities that resonate with your customer. Eligibility- Over 60% in 10th and 12th both Over 50% in Graduation Will complete Masters Degree in Management in year 2025 CTC- Upto 5,63,179 + Incentives without capping* Offered Location- Mumbai

ob Description: A Business Account Manager (BAM) will be responsible for maintaining and sustaining long-term relationships with every onboarded apartment owner in a particular geographical region or territory assigned to them. Track and manage all critical tasks and roles/responsibilities through the use of standardized task plans and tools. Escalate any product or client issues for timely resolution. Ensure adherence to compliance processes and procedures. Exceed client expectations as measured through client surveys. Complete assigned implementations on time or early to ensure client success. Work closely with the sales, product, operations, and other teams, coordinating all functional project tasks to ensure the timely implementation of services to the clients satisfaction. Handle complex situations and make decisions independently. Facilitate meetings with clients to help them understand the onboarding roadmap, set expectations, and build rapport. Ensure daily, weekly, and monthly targets are achieved consistently. esired Candidate’s Profile: D Excellent communication and interpersonal skills. Should have a two-wheeler vehicle with a valid driver’s license (DL) – mandatory. Should be proficient in Hindi and English; knowledge of a regional language will be a plus. Should be comfortable working on weekends, with a week off between Monday and Thursday. Effective presentation and negotiation skills. Job Description:rience with MS Office (Excel, Word, PPT, etc.).J

Roles and Responsibilities Client Onboarding: Guide new clients through a seamless onboarding experience helping them set up and understand our platform. Customer Support: Resolve customer queries via chat, email, and phone with a solution-first mindset and quick turnaround. Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals. Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform. Customer Engagement: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value. Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams. Desired Candidate Profile 1-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles. Excellent communication skills with ability to build rapport easily. Proficiency in MS Office applications (Excel) for report preparation and presentation. Strong understanding of product knowledge and sales principles.

Senior Relationship Manager (Playing Captain Role) Position Overview: We are seeking a highly skilled and experienced Senior Relationship Manager to join our dynamic team in a playing captain role. The ideal candidate will have a proven track record in managing client relationships and a deep understanding of financial investments and products. This role requires excellent communication skills, a strategic mindset, and the ability to lead and manage a team effectively. Key Responsibilities: Client Relationship Management: Manage and grow a portfolio of high-net-worth clients. Ensure exceptional client service by addressing client needs and concerns promptly and effectively. Develop and maintain strong, long-term relationships with clients. Team Leadership and Management: Lead, mentor, and manage a team of relationship managers. Foster a collaborative and high-performance team environment. Ensure team members achieve their individual and team goals. Business Development: Leverage an existing client base to identify and pursue new business opportunities. Develop and implement strategies to attract and retain clients. Drive wealth generation opportunities through innovative financial solutions. Financial Expertise: Provide expert advice on financial investments and products. Stay up-to-date with market trends and regulatory changes. Develop and present financial plans and investment strategies to clients. Performance Management: Set performance targets for the team and monitor progress. Implement a fast-track promotion and increment plan for exceptional performance. Manage and report on key performance indicators (KPIs). Communication and Interpersonal Skills: Exhibit excellent verbal and written communication skills. Demonstrate strong interpersonal skills to build rapport with clients and colleagues. Ensure clear and transparent communication within the team and with clients. Incentive Programs: Participate in attractive incentive programs based on performance. Benefit from wealth generation opportunities through Employee Stock Ownership Plans (ESOPs). Enjoy competitive compensation with additional rewards for achieving targets. Qualifications: Minimum of 5 years of experience as a Senior Relationship Manager. Undergraduate degree is required; MBA is advantageous Should have NISM V-A and NISM XXI certifications Proven track record of managing a client base and delivering exceptional client service. Strong knowledge of financial investments and products. Excellent communication, analytical, and presentation skills. Demonstrated team management and leadership experience. Preference will be given to female candidates to promote diversity and inclusion. Why Join Us: Opportunity to lead and grow within a forward-thinking financial institution. Attractive incentive and reward programs for high performance. Collaborative and inclusive work environment. Opportunities for professional development and career advancement.