This role offers the opportunity to create new products from the ground up, significantly influence product direction and the engineering roadmap, participate in building our voice team culture, and ultimately shape the future of restaurant technology. Your efforts will enhance customer interactions, ensuring a seamless and enjoyable experience. Backend Development: Design, implement, and maintain scalable backend systems to support real-time audio processing and streaming. Audio Systems Engineering: Develop and optimize real-time audio pipelines for voice interaction, integrating algorithms for speech enhancement, noise reduction, and multi-channel processing. Python Development: Write efficient, maintainable Python code for backend services, real-time audio processing tools, and system integrations. Collaborative Problem-Solving: Work with cross-functional teams, including AI/ML engineers and product managers, to ensure seamless integration of audio and backend systems. Code Excellence: Write clean, maintainable code, debug issues efficiently, and optimize for performance and reliability. Innovation: Explore and implement cutting-edge technologies in audio processing and backend engineering to future-proof our systems. Bachelor s degree or higher in software engineering or other relevant education with 5+ years of industry experience in computer science or engineering. Experience with real-time streaming protocols, multi-threaded programming, and performance optimization, particularly in audio applications is a plus Experience with implementing and optimizing DSP algorithms such as filtering, echo cancellation, voice activity detection, source separation, and noise suppression for real-time audio systems. Experience with developing building backend systems and integrations in Python Passion for exploring emerging technologies and applying them to solve real-world problems Good problem-solving skills and ability to work independently and in a team. Strong communication skills for explaining technical ideas to various audiences. Understanding of conversational English and experience with voice programs/products Availability to work during US hours at least till 5 pm ET is essential for this role. Candidates must have their own system/work setup for remote work
We are seeking a Staff Systems Engineer with deep expertise in Python s asyncio framework to architect and implement high-concurrency, low-latency backend systems for real-time voice-driven applications. This role will focus on event-driven design, asynchronous processing pipelines, and performance-critical middleware that interacts with voice AI services and hardware systems. The ideal candidate is fluent in Python concurrency patterns and can architect scalable, fault-tolerant systems that drive next-generation drive-thru automation. Async Architecture & System Design: Design and implement high-performance asynchronous systems using asyncio, aiohttp, and real-time communication protocols. Architect event loops, task scheduling frameworks, and non-blocking I/O for voice streaming pipelines. Real-Time Data Processing: Build async audio routing and processing layers for handling real-time audio streams. Ensure tight control over memory usage, CPU-bound blocking, and coroutine orchestration. API & Middleware Development: Develop WebSocket and HTTP APIs using asynchronous frameworks (e.g., FastAPI). Write async middleware to manage voice interactions, user state, and session lifecycles. Performance & Debugging: Profile event loops, optimize coroutine concurrency, and resolve deadlocks, race conditions, and memory leaks. Implement watchdog timers, graceful degradation, and recovery for long-running async tasks. System Reliability & Monitoring: Develop observability tooling for async-heavy services including tracing, logging, and custom metrics. Build self-healing patterns for async services in edge or cloud environments. Collaboration & Mentorship: Collaborate with voice engineers, hardware integrators, and AI/ML teams to ensure asynchronous interfaces meet real-time constraints. Mentor engineers on best practices in Python concurrency, structured concurrency, and testing async code. 8+ years in software/system development with a strong emphasis on asynchronous Python. Deep knowledge of asyncio, trio, or curio, and practical experience with aiohttp, FastAPI, or related frameworks. Proficient in debugging and profiling async systems at scale. Strong understanding of event loops, cooperative multitasking, cancellation, and task groups. Experience integrating asynchronous systems with audio processing, ASR/TTS APIs, or third-party hardware. Familiarity with async-safe data access patterns (e.g., Redis clients, queues, pub/sub). Linux proficiency and experience with Docker, Kubernetes, or other container orchestration tools. Preferred Qualifications: Experience building real-time audio systems or streaming pipelines using asyncio. Familiarity with structured concurrency concepts and patterns. Experience with graceful shutdown, lifecycle management, and watchdogs in async services. Knowledge of ASGI internals, WebSockets at scale, or distributed event buses (e.g., NATS, Kafka with async consumers). Contributions to open-source async libraries or experience scaling async systems in production. Availability to work during US hours at least till 5 pm ET is essential for this role. Candidates must have their own system/work setup for remote work.
Role & responsibilities As a Lead - Customer Success Management, you will play a crucial role in supporting Checkmate's clients in maximizing their digital performance and ensuring their overall success with all Checkmate products. This is a dynamic role where you'll contribute to both strategic services for our First-Party Ordering products (Loyalty & Marketing, Kiosks, Catering, Web/App Ordering, and the Design Editor) and general customer success management across the entire Checkmate suite. Youll work directly with enterprise restaurant brands, primarily in the US, providing hands-on support and helping them leverage Checkmate's solutions effectively. Essential Job Functions: Agency Services & Strategy Support: Oversee the implementation of service offerings for Loyalty & Marketing, Web/App Ordering, Kiosk, Catering, and other Checkmate products.. Assist in using customer data across channels to inform campaign effectiveness and digital revenue growth. Help prepare materials that support ongoing success for enterprise clients. Customer Success Management Act as a key support contact for a portfolio of enterprise clients, assisting them with the adoption and optimization of all Checkmate products. Provide clients with product demonstrations, training, and best practices to help them maximize product usage. Be able to provide hands-on support and training for key marketing tools, including email, segmentation, customer journeys, and promotional events. Assist in presenting data-driven insights and building client trust. Proactively identify and escalate client challenges, contributing to high levels of satisfaction and retention across all Checkmate product usage. Identify opportunities to enhance client engagement and encourage the adoption of additional products or services. Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and status updates in the CRM system. Prepare and present basic reports on client activity and satisfaction levels. Monitor client satisfaction levels and escalate concerns to senior team members when necessary. Adaptability & Process Contribution: Proactively adapt to evolving company needs and strategic shifts. Contribute to building internal documentation and support resources. Preferred candidate profile 3 - 5 years of experience in client support, customer service, or marketing coordination ideally within B2B SaaS, loyalty/CRM platforms, or consumer-facing industries like food tech, travel, or retail. Bachelor's degree from a recognized University or a related field (or equivalent experience). Excellent communication, interpersonal, and analytical skills with the ability to engage effectively with clients and internal teams. Superior organizational and time management skills, with a capacity to handle multiple high-priority projects simultaneously. Familiarity with tools like Asana, Trello, MS Project, or similar for managing projects and tracking progress. Familiarity with CRM platforms (e.g., Hubspot) and customer success tools. Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting. The candidate must be flexible to work in the US shift hours is essential for this role. Candidate must have their own system for remote work.
As a Lead - Customer Success Management, you will play a crucial role in supporting Checkmates clients in maximizing their digital performance and ensuring their overall success with all Checkmate products. This is a dynamic role where youll contribute to both strategic services for our First-Party Ordering products (Loyalty & Marketing, Kiosks, Catering, Web/App Ordering, and the Design Editor) and general customer success management across the entire Checkmate suite. You ll work directly with enterprise restaurant brands, primarily in the US, providing hands-on support and helping them leverage Checkmates solutions effectively. Checkmate operates in a fast-paced environment where our companys needs and strategy can evolve quickly. This role requires a highly adaptable individual who is comfortable with change and eager to contribute to new initiatives as they arise. You will start as an individual contributor, learning our service offerings, assisting with client onboarding, and providing support for a portfolio of accounts. Youll also act as a cross-functional connector - liaising with Product, Marketing, Sales, and Customer Success teams to ensure consistent client outcomes and clear communication. Essential Job Functions: Agency Services & Strategy Support: Oversee the implementation of service offerings for Loyalty & Marketing, Web/App Ordering, Kiosk, Catering, and other Checkmate products.. Assist in using customer data across channels to inform campaign effectiveness and digital revenue growth. Help prepare materials that support ongoing success for enterprise clients. Customer Success Management Act as a key support contact for a portfolio of enterprise clients, assisting them with the adoption and optimization of all Checkmate products. Provide clients with product demonstrations, training, and best practices to help them maximize product usage. Be able to provide hands-on support and training for key marketing tools, including email, segmentation, customer journeys, and promotional events. Assist in presenting data-driven insights and building client trust. Proactively identify and escalate client challenges, contributing to high levels of satisfaction and retention across all Checkmate product usage. Identify opportunities to enhance client engagement and encourage the adoption of additional products or services. Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and status updates in the CRM system. Prepare and present basic reports on client activity and satisfaction levels. Monitor client satisfaction levels and escalate concerns to senior team members when necessary. Adaptability & Process Contribution: Proactively adapt to evolving company needs and strategic shifts. Contribute to building internal documentation and support resources. 3 - 5 years of experience in client support, customer service, or marketing coordination - ideally within B2B SaaS, loyalty/CRM platforms, or consumer-facing industries like food tech, travel, or retail. Bachelors degree from a recogni
Integrating with APIs provided by the backend team to provide seamless connections between our applications. Integrating with external APIs directly. Expanding the capabilities of our REST APIs: building new endpoints using the OpenAPI specification. Building new backend functionalities to help expand the feature set of our customer- facing products. Improving the end-user experience by reducing the latency of API endpoints using all tools available (SQL queries, indices, caching, background tasks, Datadog APM, etc.). Tracking down and fixing bugs encountered by end users. Refactoring parts of the application that require modernizing. Expanding the scope and coverage of the automated test suite. Very strong written and verbal communication skills. 5-10 years as a Python Developer. Experience with Flask or Django, with a strong preference for Flask experience. A thorough understanding of working directly with databases and writing custom SQL queries. Experience working on a consumer-facing application with high-performance requirements. Experience integrating with external APIs for things like payments and other non-core features. Experience working on an e-commerce application, preferably in the restaurant or retail industry. Knowledge of and experience with CRM and/or loyalty & marketing applications, either directly or indirectly by integrating with such systems. Hands-on experience with Celery, Redis, Docker, Linux, and AWS is a plus. Experience working with an established code base and taking ownership of certain parts of the code base (if you have only worked on projects built from scratch, this role is not for you). Ability to work independently with minimal supervision: you should be a self-starter who doesn t require constant oversight to stay on task and enjoys solving problems largely on your own. BSc in Computer Science, Engineering, or relevant field. The employee needs to be available until at least 5 p.m. US Eastern Time. Since we hire from across the world, it is important for our employees to coordinate and be present in real time. Candidates must have their own system/work setup for remote work.
Product Strategy & Leadership : Define and champion a clear, multi-year product vision and strategy for the platform and integrations, aligned with overall business objectives. Mentor and develop at least one direct report, fostering a culture of excellence and growth within the product team. Conduct thorough market, customer, and competitive analysis to identify new integration opportunities and unmet needs. Develop and manage a product roadmap that balances foundational infrastructure projects, new integration development, and long-term strategic goals. Effectively present product strategy, insights, and recommendations to the executive leadership team and other key stakeholders. Technical Execution & Integrations: Demonstrate expert technical acumen by translating complex API specs and technical documentation into detailed user stories, functional requirements, and business solutions. Oversee the entire product development lifecycle for all integrations, from initial discovery and technical design to launch and iteration. Collaborate closely with engineering to build scalable, reliable, and high-quality platform services and integrations. Proactively identify and resolve potential issues, risks, and dependencies across multiple internal and external systems to ensure seamless integration. Own the relationship with external integration partners, ensuring smooth implementation and interoperability. Data-Driven Optimization & Communication: Define and track key performance indicators (KPIs) for platform health, integration performance, and product success. Use data-driven insights to optimize the product, prioritize features, and make sound investment decisions. Act as the subject matter expert and primary advocate for the platform and its critical role within the organization. Build strong, collaborative relationships with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful launches. Bachelors Degree in a related field is preferred. 8+ years of experience in software product management, with a significant portion in a technical or platform-focused role. Strong consideration will be given to candidates with experience i
Execute a sales strategy provided by the leadership that aligned with our organizational goals and positions us for sustained growth. Track the sales details and provide observations to the leadership. Your success will be measured by results, so setting and achieving ambitious targets is paramount. Work closely with our marketing team to ensure synergy and alignment between sales and marketing efforts. Document the sales process and updates regularly. Bachelors degree in a related field. 2-4 years of International BPO experience as a subject matter expert. 2 years of experience in sales is preferred. Strong communication and interpersonal skills with a cust
Checkmate is building advanced Voice AI systems for some of the largest restaurant and retail brands in the US, including several in the top 10. Unlike many companies still in the prototype phase, our AI solutions are live in production with real customers, achieving over 80% accuracy. This is a $1 billion market opportunity, and we re scaling to 3,000+ stores by the end of this year. Join us at this pivotal moment to shape AI products used daily by thousands of staff and customers, driving measurable impact at scale. Prompt Design & Evaluation - Develop, test, and refine prompts for tasks such as text generation, question answering, data classification, and structured data extraction to optimize Voice AI performance.
We are looking for a Digital Menu Board (DMB) Engineer to help manage, maintain, and evolve our Linux-based in-store systems. This role combines deep Linux expertise with hands-on experience in packaging, troubleshooting, and device monitoring, while also leveraging web development skills to support interactive and dynamic menu board experiences. Essential Job Functions Design, package, and distribute software for Linux-based Digital Menu Board (DMB) devices. Troubleshoot system-level issues (using syslog, journalctl, etc.) to ensure device stability and uptime. Manage and optimize graphical systems (X, Wayland) and desktop environments (GNOME,KDE). Collaborate with frontend and backend teams to integrate dynamic menu board features. Implement and maintain monitoring solutions (Prometheus, Grafana, Datadog, or similar) with custom metrics for device performance and health. Contribute to the hardening, security, and update processes for in-store Linux devices. Experience Range: 4 8 years of professional experience in Linux systems engineering, device management, or a related field. Strong expertise in Linux (Debian/Ubuntu) and package management. Hands-on experience creating pa
Role & responsibilities We are seeking a Technical Product Manager to lead the development of our next-generation Voice AI products for the restaurant industry , leveraging cutting-edge LLM and speech technologies to transform how guests place orders and interact with brands. Our products power conversational AI experiences for restaurants across the drive-thru and phone channels (e.g. take-out)delivering fast, accurate, and natural conversations that help improve service speed, boost order accuracy, and free staff to focus on hospitality. In this role, youll combine product strategy, rapid prototyping, light engineering skills, and UX research to bring innovative ideas from concept to market. Youll work closely with engineers and data scientists to design conversational experiences that are delightful, impactful, and optimized for real-world restaurant environments. Youll identify and develop new features that improve accuracy, coverage, and operational performance, as well as define the KPIs and metrics that guide product success. Through experimentation with AI models and continuous iteration, youll ensure our solutions deliver seamless, real-time ordering experiences for both customers and restaurant staff. This role is 100% remote, full-time. Essential Job Functions Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry. Gather and prioritize requirements from customers, internal stakeholders, and market research. Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features. Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance. Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights. Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development. Work with engineering and data science to test and iterate on conversational AI capabilities. Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI. Manage timelines, dependencies, and trade-offs to ensure successful product launches. Continuously refine the product based on performance metrics and customer feedback. Preferred candidate profile 5+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products. Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts using tools such as Python or similar, and leverage LLMs to design, experiment with, and validate new features. Demonstrated experience working with LLMs, speech recognition/synthesis, and conversational AI systems. Strong data-driven mindset with the ability to interpret analytics, extract actionable insights, and use them to inform product strategy Proven track record of defining KPIs, measuring outcomes, and using data to guide product direction and prioritization. Exceptional ability to collaborate cross-functionally with engineering, data science, design, and customer-facing teams to deliver impactful solutions. Solid understanding of UX principles for conversational interfaces and the skill to translate user needs into intuitive product experiences. Excellent communication, organizational, and stakeholder management skills, with the ability to influence and align diverse teams. The candidate should be comfortable working in the US shift till 5 pm EST and must have a remote setup to work with their own system/device. Nice-to-have: experience in restaurant technology, call center automation, or real-time audio streaming. Subjective notes : We are solving real-world problems. Today, 60% of a QSR chain’s revenue goes through drive-thru, and it is one of the most under-optimized real estate in the restaurant industry. Our goal is to massively optimize it and deliver a very high value to the enterprise QSR brands. Towards this goal, we are looking to hire a Product Manager who will be dedicated towards the Voice AI aspect of our solution. We are working on a drive-thru AI solution as well as a Phone Ordering AI solution. We would expect this person to be partially technical and partially a product person. They should be able to explain in detail the core and technical aspects of our application, and participate in technical discussions with our engineers. This person needs to demonstrate a very high degree of expertise in understanding how LLMs work, and must have done several projects with it. We are not only looking for expertise, but we are looking for attitude. This is still a new field, and we are looking for individuals who are not afraid to say I don’t know, but I will figure it out. And then they dive in and figure it out. Nothing should be beyond their scope. We are moving towards a PRDless world, so rapid prototyping using AI tools is a must, and this person must have done several of these prototypes. We’d love to understand what their approach to prototyping and interacting with the various stakeholders in the org is. We are looking for someone who takes ownership and responsibility of their task, end to end. The team moves fast, and they will be responsible for making the team move even faster. Must be very data driven. This involves not only working with our Data Engineering and Analytics team, but also building analytics in the product development phase so they can measure and iterate rapidly.
In this role, you ll combine product strategy, rapid prototyping, light engineering skills, and UX research to bring innovative ideas from concept to market. You ll work closely with engineers and data scientists to design conversational experiences that are delightful, impactful, and optimized for real-world restaurant environments. You ll identify and develop new features that improve accuracy, coverage, and operational performance, as well as define the KPIs and metrics that guide product success. Through experimentation with AI models and continuous iteration, you ll ensure our solutions deliver seamless, real-time ordering experiences for both customers and restaurant staff. This role is 100% remote, full-time. Essential Job Functions Translate product vision into clear, actionable roadmaps and delivery plans for Voice AI solutions in the restaurant industry. Gather and prioritize requirements from customers, internal stakeholders, and market research. Use data insights, user feedback, and industry trends to identify opportunities and define impactful product features. Define, scope, and launch features that improve AI accuracy, expand coverage, and enhance operational performance. Set KPIs and success metrics, monitor performance, and adjust priorities based on data insights. Rapidly prototype and build proof-of-concepts to validate ideas before full-scale development. Work with engineering and data science to test and iterate on conversational AI capabilities. Conduct competitive analysis and stay ahead of trends in LLMs, speech recognition, and conversational AI. Manage timelines, dependencies, and trade-offs to ensure successful product launches. Continuously refine the product based on performance metrics and customer feedback. Qualifications 5+ years of product management experience, ideally in AI, SaaS, or conversational/voice technology products. Hands-on technical skills with the ability to rapidly prototype and build proof-of-concepts usi
We are looking for a Linux System Engineer to help manage, maintain, and evolve our Linux-based in- store systems. This role combines deep Linux expertise with hands-on experience in packaging, troubleshooting, and device monitoring, while also leveraging web development skills to support interactive and dynamic menu board experiences. Essential Job Functions Design, package, and distribute software for Linux-based Digital Menu Board (DMB) devices. Troubleshoot system-level issues (using syslog, journalctl, etc.) to ensure device stability and uptime. Manage and optimize graphical systems (X, Wayland) and desktop environments (GNOME,KDE). Collaborate with frontend and backend teams to integrate dynamic menu board features. Implement and maintain monitoring solutions (Prometheus, Grafana, Datadog, or similar) with custom metrics for device performance and health. Contribute to the hardening, security, and update processes for in-store Linux devices. Experience Range: 4 8 years of professional experience in Linux systems engineering, device management, or a related field. Strong expertise in Linux (Debian/Ubuntu) and package management. Hands-on experience creating packages for distribution (e.g., .deb, Snap). Direct experience with on-premises, distributed physical devices is essential. Familiarity with Linux logging and troubleshooting tools (syslog, journalctl). Working knowledge of Linux graphical subsystems (X, Wayland) and desktop environments (GNOME, KDE). Some frontend and backend web development experience ideally with React, Python, Ruby, C/C++, Go, or Java. Experience with monitoring tools (Prometheus, Grafana, Datadog) and building custom metrics. Flexibility to work until 5:00 PM EST to ensure alignment with cross-time-zone teams. Comfortable with a permanent work-from-home (WFH) arrangement and working with BYOD (Bring Your Own Device) setup, ensuring a secure and reliable working environment. Preferred Qualifications Experience building production Linux images for distributed devices. Knowledge of device hardening, security, and OTA update processes. Prior work in retail technology, digital signage, or in-store device ecosystems.