Manager-Customer Success

About The Job

Position Title: Manager- Customer Success

Department: Customer Success

Job Scope: India

Location: Delhi/Noida, India

Reporting to: Senior Director- Customer Success

Work Setting: Onsite

Purpose of the Job

As a Manager/Sr. Manager Customer Success, is responsible for successful campaign implementation, on-going client management, campaign KPI achievement, campaign renewal and feature upsell, ensuring timely and profitable results for both our customers. This role demands a young professional with an understanding of the media/creative agency industry and healthcare and a proven track record of account management.

Key Responsibilities

• Customer Relationship Management:

1. Build and maintain strong relationships with key clients in the healthcare industry, serving as a trusted advisor and advocate for their success.
2. Conduct regular business reviews with strategic clients to assess satisfaction, identify opportunities for improvement, and drive value realization.

• Cross-Functional Collaboration:

1. Collaborate closely with sales, product, and support teams to ensure seamless coordination and alignment in delivering value to customers.
2. Act as a liaison between customers and internal teams, advocating for customer needs, driving the prioritization of product enhancements, and supporting initiatives.

• Customer Success Operations:

1. Develop and implement processes and best practices to optimize customer success operations, including onboarding, adoption, retention, and renewal processes.
2. Establish key performance indicators (KPIs) and metrics to track and measure customer success outcomes, driving continuous improvement and accountability.

• Strategic Account Management:

1. Collaborate with Sales teams to identify upsell and cross-sell opportunities, driving revenue growth and expansion within existing accounts.

Qualifications Requirement: Experience, Skills & Education

• Qualification: Bachelors Degree and Masters degree in any discipline
• Experience: Minimum 2 years of experience in a Pharma organization, or advertising agency or digital agency. Digital Health and/or Pharma experience is a plus.
• Excellent written and verbal communication skills including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Independent, self-starter who thrives in start-up environments (resourceful, creative, passionate, adaptable, embraces challenge, etc.)

Why Explore a Career

Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes. It has been recognized and certified two times in a row Best places to work NJ 2023, Great Place to work 2023.

If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company.

Benefits:

Below are the competitive benefits that will be provided to the selected candidates basis their location.

• Competitive Salary Package
• Generous Leave Policy
• Flexible Working Hours
• Performance-Based Bonuses
• Health Care Benefits