Customer Relationship Manager & Sales Expert

The Royal Avenue

2 - 3 years

3 - 4 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Sales Support Target Achievement Client Support Lead Generation Client Retention Relationship Building Customer Satisfaction Business Development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Sales & Lead Conversion

Handle incoming leads via calls, emails, CRM, or online platforms and convert them into confirmed sales.
Proactively follow up with cold, warm, and hot leads through structured pipelines.
Understand customer needs and recommend relevant products/services to close deals effectively.
Maintain high conversion rates by delivering value-based selling and timely communication.
Meet and exceed monthly sales and lead conversion targets.

Customer Relationship Management

Build and maintain strong, long-term customer relationships to promote loyalty and repeat business.
Act as the primary point of contact for assigned customers from initial inquiry to post-sale support.
Conduct regular follow-ups with clients to gather feedback and offer relevant upgrades or renewals.
Resolve customer concerns efficiently and escalate complex issues when necessary.

Coordination & Communication

Coordinate with internal teams (e.g., operations, product, finance) to ensure smooth service delivery.
Maintain accurate and up-to-date client records and interactions in the CRM system.
Prepare weekly reports on lead status, sales performance, and customer feedback.

Key Requirements:

Bachelor's degree in Business, Marketing, or related field.
23 years of experience in sales, lead conversion, or customer relationship management.
Proven track record in achieving sales targets and managing CRM platforms.
Excellent communication, persuasion, and interpersonal skills.
Ability to multitask, prioritize, and handle high-volume leads.

Preferred Skills:

Experience with CRM tools like Zoho, Salesforce, HubSpot, or similar.
Industry experience in travel, real estate, education, or SaaS is a plus.
Fluent in English; additional languages are an advantage.

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