Client Service Associate

Job Description

We are looking for a dynamic and client-focused professional to join our Client Servicing team. As a key touchpoint between AuthBridge and its valued clients, you will ensure exceptional service delivery, drive client satisfaction, and nurture long-term relationships. This role is ideal for someone who thrives on solving problems, managing accounts, and driving operational excellence. Role & responsibilities Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism. Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services. Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports. Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery. Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction. Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities. Troubleshoot and escalate complex issues internally to ensure quick resolution. Stay updated on product enhancements and industry trends to provide informed client support. Preferred candidate profile 2 - 5 years of experience in client servicing, account management, or customer success (B2B preferred). Strong communication, interpersonal, and problem-solving skills. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus. Proficient in MS Excel, CRM tools, and reporting. Bachelor's degree in Business Administration, Marketing, or a related field.