Client Service Associate

We are looking for a dynamic and client-focused professional to join our Client Servicing team. As a key touchpoint between AuthBridge and its valued clients, you will ensure exceptional service delivery, drive client satisfaction, and nurture long-term relationships. This role is ideal for someone who thrives on solving problems, managing accounts, and driving operational excellence.

Role & responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
  
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
  
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
  
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
  
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
  
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
  
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
  
• Stay updated on product enhancements and industry trends to provide informed client support.
  

Preferred candidate profile

• 2 - 5 years of experience in client servicing, account management, or customer success (B2B preferred).
  
• Strong communication, interpersonal, and problem-solving skills.
  
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
  
• Proficient in MS Excel, CRM tools, and reporting.
  
• Bachelor's degree in Business Administration, Marketing, or a related field.