Job Responsibilities: Responsible for managing a portfolio of company Clients for their branding and marketing needs. Be the single point of contact for the client s day-to-day needs, queries, issues and provide timely resolution to ensure client satisfaction. Should set the right expectations with the client in terms of project delivery timelines as received from the delivery team. Should be forthright in communicating any delays before client escalations. Understand client requirements/brief from the business development team. Get the project plan for the same with timelines from the delivery team and follow-up to ensure timelines are met. Allocate proper briefs to team members, lead & guide the team for effective planning & execution. To be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contracts. To support management in developing, benchmarking, and deploying client service strategies focused on client retention and delight. To handle everyday coordination with clients and service them timely with the help of the delivery team. Raise red flags for delays internally and communicate with the client in advance. Research on the brand to get information on brand essence, competition, past consumer connect programs, etc. To ensure immediate response to client issues as per severity and priority. Skills Required Great communication skills - written and oral. Ability to build rapport with clients/team. Familiarity with tools like PowerPoint, Excel, Word, etc. Ability to multi-task and work under pressure/deadlines. Ability to pay attention to detail. Ability to research solutions with a problem-solving attitude. Ability to work in an organized manner.
Collaborate with the design team to create visual assets for global clients, including logos, brochures, websites, microsites, social media creatives, emailers, campaign collaterals, event materials, presentations, and decks. Contribute innovative ideas for advertising and promotional campaigns. Coordinate with cross-functional teams to understand project requirements and deliver high-quality design solutions aligned with campaign objectives. Stay updated with design trends, UI/UX best practices, and emerging technologies to bring fresh perspectives to projects. Uphold professionalism in meeting deadlines and maintaining quality standards. Qualifications 0-1 in graphic and visual design with a strong portfolio of creative work. Bachelor s degree in Design or related discipline. Proficiency in Adobe Illustrator, Photoshop, and related design tools for artwork and web mock-ups. Strong understanding of Graphic Design, Print Layouts, Web Design, and Development. Prior experience in a marketing or advertising agency is an advantage. Strong sense of color theory, typography, textures, and interactive design elements. Knowledge of UI/UX design and motion graphics/animations is highly desirable. Additional expertise in Figma for website design is a plus.