752 Client Retention Jobs - Page 11

Key Responsibilities: Act as the primary point of contact for clients, ensuring their needs are met and providing timely responses to inquiries. Develop and maintain strong relationships with key clients to ensure ongoing business and repeat sales. Understand clients' business objectives and challenges, and offer tailored solutions to meet their needs. Coordinate with internal teams to ensure the delivery of products or services in line with client expectations. Monitor client satisfaction and proactively address any issues or concerns. Identify opportunities for additional business with existing clients, including upselling or cross-selling services. Prepare and deliver presentations, proposals, and reports to clients. Conduct regular client meetings, reviews, and feedback sessions to foster long-term relationships. Stay updated on industry trends and competitor activities to provide clients with relevant insights. Assist in the development of client retention strategies and execute them effectively. Profile Your role is a combination of customer handling and business development. Training Will be provided.

Job Description: Implementation Consultant Morningstar is committed to empowering investor success. One way we accomplish this is by offering independent research and great software products to financial advisers and individual investors. We believe that when the investor wins, we all win. At Morningstar, your contributions have meaning and can drive change. We offer a place where talented, driven people can grow. Our differences are our strength; the fact that we dont all think the same way and encourage unique perspectives helps create great products and services for our clients. The Opportunity We’re a seeking an Onboarding and Implementation Consultant. As an Onboarding and Implementation Consultant for Morningstar AdviserLogic and Licensee Solutions you will play a critical role in driving the success of our clients by ensuring a smooth and effective onboarding experience. Your primary role will be to ensure the successful onboarding of new clients to Morningstar technology, driving an engaging user experience and adoption in line with business objectives. Day to day, you will develop a deep understanding of our clients, ensuring user confidence in Morningstar solutions. You will act as key contact point during the onboarding process, guiding clients through system configuration, best practices, and tailored implementation. Ideally, you will have familiarity with the wealth and financial advice industry with an emphasis on CRM implementation, client engagement and data dissemination. Responsibilities: Own the client relationship through Onboarding to ensure all requirements are met and aligned to business objectives. Establish a professional working relationship with clients and demonstrate ability to grow relationships and build credibility with key client’s contacts at all levels. Proactively manage and increase client satisfaction. Understand business, operations and technology requirements, serving as a conduit between stakeholders, operations, and technology teams. Work closely with the Data & Consulting team to meet each client's unique business requirements. Work directly and effectively in a highly collaborative, Agile software implementation setting and provide input in the development of tools and processes to help increase team productivity. Provide quality formal and informal documentation consistent with documentation standards Facilitate decision making with both internal and external stakeholders and assess trade-offs to define the optimal solution that fulfil client's need and ensure a sustainable offering. Proactively identify risks and potential issues and develop mitigation plans. You will be responsible for smooth and timely hand-over to client Support and Customer Success teams. Qualifications & experience required: A minimum of a bachelor’s degree. 2-5 years’ experience in Professional Services, Support or Consulting preferably in CRM space. Knowledge of Financial Planning is preferred. Experience in managing software as a service (SAAS) implementation. Proven track record of developing and maintaining profitable and reference-able customer relationships. Demonstrated ability to manage project scope and client expectations Demonstrated follow-through on assignments and issue resolution Experience with the full lifecycle of both implementations and upgrades. An ability to be creative and think strategically when it comes to understanding client requirements, problem solving and project management. Strong communication skills, both written and oral, and professional presentation capabilities with an aptitude to collaboratively build effective internal and external business relationships. Strong problem-solving, analytical, and planning skills, and the ability to excel in a fast-paced environment while delivering high-quality work. Ability to lead team decision-making processes and foster an environment of teamwork. Proficiency in MS Office, MS Excel. Excellent oral and written communication skills. High level of attention to detail together with good analytical skills and a responsive nature. Morningstar is an equal opportunity employer.

About BU: Naukri.com Naukri.com, online recruitment classifieds, is a significant player and a market leader in Indias well-established business space. The recruitment space provides all the job seeker with advisory services and caters to different elements of the job listing, employer branding, resume short-listing, career site management and campus recruitment. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. The platform, on the online recruitment space, continues to reinforce its established leadership position in India that has given it a competitive edge in the market. The Role Key Account Manager – This role has been developed to oversee the relationships of the region with few of its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be skillful in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve the clients’ objectives to mutual benefit. The goal is to contribute in sustaining and growing our business to achieve long-term success. Job Description Nurture Establish deep relationship with the portfolio of customers and strive to take the partnership to the next level Identify and nurture multiple influencer points within an organization including but not limited to TA, HR, Procurement and Finance Constantly do account mapping to identify opportunities within the customer portfolio Go beyond the connect with TA / HR and establish relationship with hiring managers and businesses who actually have the hiring needs for which the respective TA team is catering to Constantly connect with all stakeholders of clients via regular meetings, usage mailers, market analytics details, new offering mailers, etc Solution Selling Understand each customer’s business needs deeply enough to proactively identify areas to augment client requirements using various product portfolio of Naukri.com Identify the relevant stakeholder and set up regular meetings to pitch the problem we are trying to solve via custom presentations, and effective solutioning Identifying problems and converting them to opportunities for upselling / cross selling, thereby increasing the wallet-share at every customer Constantly offer pilots (paid or otherwise) to showcase newer offering, capture the delivery, effectively present RoI to the teams Ability to replicate the success within one business of a customer in other relevant businesses, thereby creating sub customers within an organization Ability to act as a partner who can effectively discuss and offer suggestions regarding any recruitment-based clarifications Data Crunching Regularly monitor the usage of customer subscriptions and proactively keep the relevant stakeholders in loop for any need of intervention in terms of ensuring better usage or regarding the need of top ups before the inventory expires Ability to effectively read various data points pertaining to a customer’s usage of the products subscribed and prepare custom QBR presentations Connect with all relevant stakeholders on a quarterly basis to review the usage and effectively communicate how their subscription is being able to add value Ability to convert all available data to valuable information that will help customers take informed decisions Stakeholder Communication Ability to communicate effectively with both internal and external stakeholders Act as a liaison between the customers and internal teams – tech, support, product – to ensure all customer feedbacks reach the relevant teams Ability to identify needs of the hour in terms of product improvements, new product needs, process improvements, and communicate the same to the relevant internal stakeholders Ideal Skills Excellent written and oral communication Interpersonal skills & Good Negotiator Ability to think and communicate in a structured manner Ability to analyze data and convert into knowledge Ability to work cross-functionally Creative ability to connect seemingly disparate information Market knowledge & Sector understanding Tactful and Persuasive Can do Attitude

Dear Candidate, We are having urgent opening for Corporate Sales - Senior Business Development Executive for FMCG Industry at Mumbai,Hyderabad , Ahmadabad Experience 2 to 7 Years Location : Mumbai, Hyderabad , Ahmadabad Preferred Industries : FMCG Job Responsibilities: Good data base of corporate clients Presentation Skills with experience with B2B Sales New Client Acquisition Corporate / Institutional Sales, Vendor On-boarding process If interested, please share CV on chaitralee@hrworksindia.com Regards Chaitralee 9324634341

About 99acres.com: Launched in 2005, 99acres.com is Indias leading real estate classifieds platform and part of the Info Edge group. With over 50% market share, it is the clear leader in online property listings. 99acres is transforming how real estate is marketed in India by offering tech-enabled, data-driven, and scalable advertising solutions to builders, brokers, and homeowners. Role Summary: Selling online property advertisements / branding solutions to clients by assessing their business requirements. Managing portfolio of existing enterprise/Key accounts with multiple business unit. Achieving sales targets through focus on existing client base in the assigned territory. Handling complete sales cycle ensuring committed deliveries and campaigns focus on renewals. Building and managing strong relationships with clients and helping product with continuous feedback. Achieving sales targets through growing existing client base in the assigned territory.

About 99acres.com: Launched in 2005, 99acres.com is Indias leading real estate classifieds platform and part of the Info Edge group. With over 50% market share, it is the clear leader in online property listings. 99acres is transforming how real estate is marketed in India by offering tech-enabled, data-driven, and scalable advertising solutions to builders, brokers, and homeowners. Role Summary: Selling online property advertisements / branding solutions to clients by assessing their business requirements. Managing portfolio of existing enterprise/Key accounts with multiple business unit. Achieving sales targets through focus on existing client base in the assigned territory. Handling complete sales cycle ensuring committed deliveries and campaigns focus on renewals. Building and managing strong relationships with clients and helping product with continuous feedback. Achieving sales targets through growing existing client base in the assigned territory.

Team Manager will oversee accounts, ensuring active engagement, guiding the team on CRM tools and product knowledge, identifying high-potential clients, and driving conversion includes tracking team performance and implementing strategic action plans

Job Functions / Responsibilities: Identify decision makers within the client organization and setup strategic meetings to help understand requirements and align future goals. Sell new products and services to current customers and enhance existing relationships. Arrange and participate in internal and external client debriefs. Work with technical staff and other internal colleagues to meet customer needs. Understand the company goal and purpose to enhance the company performance in the market. Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales/adoption Requirements: A good understanding of Relationship management, lead generation, brand building, revenue generation, market research and penetration, customer retention etc. Basic understanding of cloud Computing/Storage, Database, Server etc. Basic understanding of US healthcare industry, Interoperability, EMR, EHR, EHX, Patient Engagement etc. 1 2 Years of experience in Business Development / Sales. Minimum one year of experience in the Healthcare Software industry, will be an added advantage Ability to create business plan and present with executives/medical practitioners etc. Working knowledge of eClinicalWorks products and services/other EMRs will be an added advantage Excellent communication, interpersonal skills Strong ability to foster meaningful business relationship Other Skills / Abilities: Good analytical skills and negotiation skills Team player attitude and willingness to make active contributions to the team Self-driven and highly motivated Independent learner Flexible Education: Minimum Bachelor’s Degree, BBA, MBA et

• 0–2 yrs exp; Strong internet research, data mining & Excel skills • Day shift role • Great exposure to US market • Freshers with strong aptitude welcome! Apply now.

Golden Opportunity to Work Directly with Deepak Bajaj and his young & dynamic team in a fast-growing company If you believe you are excellent at Sales, Customer Relationship and Communication and want to work with a young and dynamic organization that is working to inspire and empower people across the globe, here is your opportunity. Get best in the industry salary, own personal development, amazing career growth and chance to inspire and empower people across the globe through Deepak Bajajs Training, consulting, social media and digital marketing company. Key Responsibility – Handling queries on phone, closing sales & nurturing customer relationships. Job Description – Able to do target number of phone calls every day with enthusiasm Sales closing over the phone for our events and online courses Building excellent customer relationship Skills & Education Requirements – Graduation Excellent English & Hindi communication Min 2 years of relevant work experience Enthusiastic and passionate about sales with a drive to exceed targets. A team player who thrives in a collaborative environment. Highly organized with strong time management skills Familiar with social media platforms and online meeting platforms like zoom Special Benefits in this job - Best in the industry salary and bonus Young, dynamic and fastest growing organization in its industry. Friendly and supportive work environment Opportunity to motivate and inspire international audience in 150+ Countries Flexibility to experiment with new ideas and concepts Amazing everyday opportunities for your personal growth and development

• Develop and execute business development strategy for US Staffing. • Identify clients, gather insights, negotiate, and close deals for US staffing industry. • Align with recruitment teams.

Revenue Generation & Target Achievement Proactively contact and engage with prospective clients through phone calls, emails, and virtual meetings Conduct thorough needs assessments to understand clients insurance requirements and financial situations Clearly explain complex insurance products, coverage options, and benefits across health, travel, pet, and SME lines Cross-sell and upsell additional insurance products to existing clients where appropriate Recommend complementary coverage options that address clients comprehensive insurance needs Drive revenue growth by developing and executing comprehensive sales strategies aligned with organizational objectives Meet or exceed monthly and quarterly sales targets across all product lines Establish and maintain strong relationships with key stakeholders to facilitate business growth and retention Specialize in re-engaging and converting digital drop-off leads from the contact center who abandoned their purchase journey Customer Relationship Management & Service Excellence Oversee the development and maintenance of strong, long-term relationships with existing customers through regular engagement and proactive service delivery Implement customer satisfaction initiatives and feedback mechanisms to ensure high levels of client retention Resolve complex customer issues and complaints, ensuring optimal customer satisfaction and loyalty Develop and maintain relationships with healthcare providers and other strategic partners to enhance service delivery Build and maintain relationships with clients for potential renewals and referrals

Job Title: Customer Success Intern Location: Gurugram (On-site) Company: AdvantageClub.ai Duration: 6 Months + PPO Opportunity Stipend: 20k Per Month Start Date: Immediately Role Overview: We are seeking a dynamic and motivated Customer Success Intern to join our fast-paced team. This is an excellent opportunity to gain hands-on experience in managing client relationships, driving user satisfaction, and contributing to client retention and growth strategies. Key Responsibilities: Assist in maintaining and developing customer success strategies and support documentation. Communicate with internal stakeholders and external clients to understand and meet their needs. Analyze customer trends and provide insights for improving service delivery. Support preparation of presentations and visuals to showcase campaign performance. Help review and resolve customer complaints to ensure satisfaction. Collaborate with marketing and sales to gather testimonials and create case studies. Promote product value via social media and locate brand ambassadors. Improve onboarding processes and user adoption flows. Participate in product demos and client meetings alongside senior team members. Preferred Qualifications : Currently pursuing or recently completed a Masters degree (preferably in Business, Marketing, or a related field). Excellent verbal and written communication skills. Male Candidates Preferred. Strong analytical mindset and problem-solving ability. Proficient in MS Office tools (Excel, PowerPoint, Word). Passion for customer success and enthusiasm for learning. Team player with the ability to work independently when required. What You'll Gain : Hands-on exposure to global enterprise clients and SaaS industry practices. Real-time mentorship from experienced professionals. Opportunity to convert to a full-time role based on performance.

Job Title: Key account associate (JOB HAI) About Us : InfoEdge is a dynamic job platform connecting talent with opportunities. We strive to provide excellent client service and innovative solutions to support our partners hiring needs. As a Client delivery Associate, you will play a vital role in maintaining and enhancing our relationships with key clients, ensuring they receive the highest level of support and service. Responsibilities: Key client Relationship Management Issue Resolution Cross-functional Collaboration Problem Solving Performance Tracking Skills Required: Strong communication and interpersonal skills. Problem-solving abilities with a proactive mindset. Ability to multitask and handle competing priorities. Why Join Us? Opportunity to work with a passionate and energetic team. Exposure to a fast-paced work environment with a steep learning curve.

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time)

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 58 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6 PM 3 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP” customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of £50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 5–8 years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6 PM – 3 AM) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply

The Customer Experience Executive will support the teams efforts in ensuring exceptional customer service by assisting in customer retention initiatives, addressing escalated issues, and actively managing the company’s online reputation. This role requires strong communication, attention to detail, and a proactive approach to problem-solving with a customer-first mindset. Key Responsibilities: 1 . Customer Retention Support: - Identify and reach out to at-risk customers based on internal reports. - Assist in executing customer retention campaigns and feedback collection efforts. - Coordinate with internal teams to ensure timely resolution of customer concerns. 2. Escalation Handling: - Act as the first line of support for resolving customer complaints before escalation. - Log, track, and update all escalations in the system accurately. - Collaborate with senior team members & Cross functions to follow up on high-priority cases and ensure closure. 3 . Online Reputation Management Support: - Monitor key review platforms and social media for customer feedback and brand mentions. - Respond professionally to online reviews and comments in line with company guidelines. - Highlight potential reputation risks and escalate as needed. 4. Reporting & Coordination: - Maintain daily/weekly logs of escalations, resolutions, and customer feedback. - Generate reports on customer sentiment and issue trends for review by the Lead. - Collaborate with marketing, sales, and operations teams for coordinated communication. 5 . Continuous Improvement: - Gather insights from customer interactions to suggest improvements in processes or communication. - Participate in team training, workshops, and brainstorming sessions.

We are looking for a highly motivated and experienced Business Development Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in sales, preferably in the BFSI industry. Roles and Responsibility Develop and implement effective business strategies to achieve sales targets. Build and maintain strong relationships with clients to increase customer satisfaction. Conduct market research to identify new business opportunities and stay updated on industry trends. Collaborate with cross-functional teams to drive business growth. Analyze sales data to optimize performance and improve results. Provide excellent customer service to ensure client retention and loyalty. Job Requirements Proven track record of achieving sales targets and driving business growth. Strong knowledge of the BFSI industry, particularly in emerging enterprise banking. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in used car sales or related fields is an added advantage.