Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time)
Job description: Designation : AVP Business Assurance Reporting To : President Location : Bangalore Overview: In order to support the growth plans, Innoviti is looking to bring on board a Head Of Operations for the large, mid-size and small retailers. Primary focus has to be retention of revenue and prevention of competition entry into customers by strengthening customer interface, deliver world class service levels and build customer advocacy. Getting Innoviti terminals dispatched to regional warehouses, deployed in retail outlets and ecommerce sites across PAN India and running 24*7 support (tele-support and tech. support teams) to make sure we dont lose single transaction to competitor. Key OKRs: Increase Gross Transaction Volume (GTV) per retail outlet. Reduce operational cost by eliminating frequent issues. Duties/ Activities/ Interactions: Understand the underlying levers of Innovitis business and the impact operations makes on those to arrive at a plan for meeting the business goals of the company. Develop a risk framework for the operations team and monitor and mitigate risk. Develop operational OKRs and targets for each and every individual in the operations team aligned with the companys OKRs. Hire, mentor and coach team members to independently and responsibly drive OKRs. Run day-to-day supply chain and customer operations including reviews, escalation management, performance management for supply chain, call centre support and tech. support. Reduce support cost by interacting with engg. team or hardware vendor to improve frequent software issues or hardware issues. Proactive communication to customer (HO and outlet level) about status of open issues to reduce their anxiety. Make sure customers stay engaged till the issues are eliminated. Stay active 24*7 (including week offs and holidays) to make sure team is on track for issues resolutions and target achievements. Travel 5 days in a month across India and meet Head of Operations of retailers to review support metrics. Improve operational processes and performance to meet expectations of customers. Capabilities Handling operations for large retailers present PAN India to single show owners, in a thin margin competitive market. Expert in process improvement and data-based performance assessment. Experience in supply chain management, including inventory, manufacturing, and warehousing. An enriched perspective is desirable e.g. cross-functional business exposure, Internet business exposure, etc. Demonstrated ability of moving deep into issues to guide team into solving them, and extracting oneself rapidly to focus on the larger picture. Demonstrated ability of managing tough customer interactions caused by operational lapses, and building back customer trust through redressal of those. Demonstrated ability of non-tolerance to ethical or performance issues in the team. Values/Drivers: Urgency towards business, hardwork, higher aspirations, passion towards excellence, selfmanagement, and curiosity. Profile: B.E./B.Tech/M.E./M.Tech/MBA from reputed tier 1 or tier 2 colleges only. Proven track record of 10 years+ of running B2B operationsin Retail industry in a leadership position. At least 5 years in a position reporting to the COO or #3 in the organization. A record of creation and growth of relationships with top management in large organizations would be critical.
Job description: Key Responsibilities: Acquire enterprise retailers to get maximum share of digital payments transactions happening in outlets. Sell device based and deviceless software. Add value to retailers in form of revenue or cost sharing and build strong relationships with CXOs and HODs of retailers. Goals: Increase revenue by selling software to retailers Day-to-day activities: Discover pain points of retailers and potential opportunities for us by visiting their outlets on daily basis Prepare business case based on findings from outlets, to present to CXOs of retailers Get better commercial deal from retailers Get the software integration done via coordinating with IT teams of retailers or billing vendors Get the pilot done in few outlets and then roll-out in balance outlets. Skills and qualifications: sales for SAAS products, POS machines. Experience in managing IT, Finance and Marketing teams of mid-size organizations Demonstrated experience in navigating in complex B2B customer situations & managed relationships within customer accounts Should be able to train, coach and mentor a multi-layered team Executive Presence to represent Innoviti to CXOs of large customer organizations and Business Heads of Partner organization Results-oriented with a sense of urgency and passion for success Have excellent communication, time management, listening, presentation and writing skills
Role & responsibilities The person will be responsible for selling product & services of the company over the phone & assisting the supervisor in managing the team in his absence. The objective of this position is to deliver monthly sales targets while keeping quality and customer satisfaction at expected levels. Calling potential/existing clients & selling them company's product & services Updating the CRM with call results Timely follow up with clients to ensure better conversion Managing the relationship with the client even after the product/service is sold Deliver required login hours, talk time & maintain wrap time within the specified targets Overachieve daily/weekly & monthly targets. Apply the feedback delivered by quality specialist, trainer & team leader Taking sup calls & converting the leads for new hires Coaching & mentoring sales associates who are struggling in achieving their KPIs Assist the supervisor in daily task Driving the team in absence of supervisor Preferred candidate profile Only Male Minimum6 Months - 3 years of experience in Tele sales Graduate in any discipline Fluent in regional language Good typing speed Basic knowledge of Ms- excel
Innoviti Technologies Hiring for Executive. Work from office - 6 days Location - Bangalore Male candidates preffered Roles and Responsibilities : Oversee day to day support operations for team of support engineers of varying experience working across our entire product portfolio and times of day • Be a client advocate! Own the issue and the solution! • Track and review Key Performance Indicators and metrics against Service Level Agreements • Assist new team members with training and OJT • Expert in our company's support processes, workflows, communication standards and process knowledge • Willing to step in and assist customers, partners and other team members • Mentor and grow team of support engineers to develop their technical and soft skills • Ensure support inquiries are following the correct internal channels are addressed in a timely fashion • Collaborate with other support and product leaders to prioritize software bugs for resolution • Participate in status calls with clients and other team members • Contribute to growing knowledge base with internal and client facing content • Document all communication via ticketing systems Skills and Qualification: • Graduate degree in Computer Science, Computer Engineering, or related technical discipline from Tier1 Institutes • 1-2 years working in a support or similar client facing role in software • Prior experience managing a support and implementation services team • Interested in process excellence; proven experience optimizing a support (or similar) process workflow • Motivated by developing others • Bachelors degree with focus in computer science, information sciences or Engineering background • Proficient/fluent English-language written and verbal communications skills • Ability to work autonomously and also collaborate effectively • Strong in SQL and EXCEL • Ability to explain technical issues to non-technical staff and clients • Experience using case management systems (Salesforce.com, Jira, Zen Desk) • Banking / Visa / Master experience • Should be ITIL certified • Familiarity with Java/J2EE applications, Unix & Linux • Familiarity with database technologies including Oracle or SQL Server • Experience with reporting/business intelligence solutions a plus HR- Akhila C B Mail Me : akhila.cb@innoviti.com
Job description: Designation : Manager - Customer Success Location : Bangalore Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for key accounts. Build and nurture strong, long-lasting relationships with clients. Understand client needs and align company services to meet those needs. Service Delivery Oversight: Ensure seamless delivery of services in line with client expectations. Monitor service performance metrics and ensure SLA compliance. Proactively address service issues or concerns. Account Growth & Retention: Identify opportunities for upselling and cross-selling. Collaborate with the sales team to support business development strategies. Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: Work with operations, technical, and product teams to ensure service excellence. Coordinate client feedback with internal teams to drive service improvements. Reporting & Analytics: Provide regular reports on account status, service performance, and client feedback. Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time) Role & responsibilities Preferred candidate profile
Designation: Chief Of Staff Reports to: CEO/Founder/Executive Team Type: Full-time Location: Bangalore (Work From Office)- 6 Days Working About the Role: We are seeking a dynamic, ambitious, action-oriented individual who wishes to get their hands dirty on learning every aspect of business by working closely with the top leadership as Chief of Staff. Key Responsibilities: Continuously tracking the business and operations progress in the various product lines through defined metrics. Acting as an early warning alarm system for top management by reporting to them potential misses that might happen in one or more metrics. Working with leadership to understand the cause of misses and presenting them proactively to the concerned leadership and top management for their action. Visualizing above information through high quality and insightful presentations for internal and external audiences. Tracking competition movement, both financially and through market intelligence to present back to management possible opportunities and threats. Coordinating the CEO and Presidents time for meetings by ensuring the scope of the meeting and reading material are available in advance in a concise and insightful presentation. Minuting all meetings directly chaired by CEO and/or President, including update of project plans. Coordinating Board, Investor, and external customer visits that involve the CEO and/or President, including arranging for their hospitality, providing required background of visitors people to the management, and following through with actions. Provide high-level administrative support to the CEO/Founder, including managing calendars, scheduling meetings, handling correspondence, and maintaining confidentiality. Prepare agendas, briefs, presentations, and reports for meetings. Organize and manage travel itineraries, accommodations, and expense reporting. Serve as the primary point of contact between the executive team and internal/external stakeholders. Qualifications: Education: Bachelors degree in business administration, Management, or a related field (Masters degree preferred). Experience: 10+ years of experience as an Executive Assistant, Chief of Staff, or in a similar role supporting C-level executives in a fast-paced environment. Should have been an EA to Cx in a recognised brand (whether start-up or large), stability of at least 3 years. Project Management Skills: Proven track record of managing and executing high-priority projects with cross-functional teams. Communication: Exceptional verbal and written communication skills, with the ability to draft professional correspondence and manage executive-level communication. Leadership: Strong leadership abilities with experience in mentoring and managing teams. Organizational Skills: Impeccable organization, time management, and multitasking abilities. Problem-Solving: Highly proactive with a solution-oriented approach, able to anticipate needs and solve issues independently. Technology Proficiency: Proficient in Microsoft Office (Excel, Word, PowerPoint), Google Suite, and project management tools such as Asana, Trello, or Monday.com. Personal Attributes: Bias for Action: Hard working with bias for action to complete things. Anticipating challenges and solving them before they impact deadlines. High Integrity & Discretion: Maintains confidentiality and handles sensitive information with care. Detail-Oriented: Committed to precision and accuracy in all tasks, with strong attention to detail. Flexible & Adaptable: Thrives in a fast-paced environment and can easily adapt to changing priorities. Benefits: Competitive salary and performance-based incentives. Health and wellness benefits. Professional development opportunities. Exposure to high-impact projects and involvement in executive-level decisions. Personality: The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey. The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders. Retail industry demands Ill do it now instead of tomorrow attitude. Please be prepared for interesting journey if you want to grow fast with no age barriers.
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