Customer Success Manager, APAC

Job Description

Join our Customer Success team to help execute our vision of reducing mundane work for legal teams and enhancing human productivity. Customer Success Managers at SpotDraft will end up owning the post-sale journey of our customers. As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers. You will also be responsible for identifying upsell opportunities and creating amazing user experiences (via gamification and other initiatives) to convert our customers into champions. Key Responsibilities Leverage your deep product expertise and understanding of our customers business goals to lead adoption and enablement activities. Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success. Lead workshops and complex deployment projects involving multiple senior stakeholders. Conduct Business Reviews with economic sponsors, program managers & business stakeholders for the purpose of reviewing results, sharing partnership feedback, and aligning on go-forward strategies. Build and manage relationships across your portfolio to solidify our partnership and commitment to the customers business goals. Proactively monitor and analyze customer health indicators, business goals & renewal dates, and develop strategies for joint success. Requirements Excellent presentation, organizational, and communication skills (both written and verbal) 3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap Team-first mentality & growth mindset are a must. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. Opportunity to work alongside a talented team: You'll be surrounded by some of the brightest minds in the industry, learning and growing together. Professional network expansion: Interact with influential founders, investors, venture capitalists, and market leaders, building valuable connections. Ownership and impact: Take charge of your projects and see the direct impact of your work on the company's success. Outcome-driven environment: We're focused on results and trust our team to achieve ambitious goals. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers - We're all about making our customers happy. Their success is our success. Be Transparent. Be Direct: We believe in open communication and honest feedback. Be Audacious: We're not afraid to think big and take risks. Outcome-Oriented: We're focused on results. We set ambitious goals and work tirelessly to achieve them. Be 1% Better Everyday: We're always learning and growing. We strive to grow continuously. Elevate Each Other: We lift each other up and celebrate each other's wins. We're stronger together. Bring Passion. Take Ownership: We're passionate about what we do, and we take ownership of our work. We're committed to making a difference.