Job
Description
As a TAM, youll be the go-to technical expert for our top customers, helping them get the most out of SpotDraft. From debugging complex setups to ensuring smooth integrations, youll keep everything running like clockwork. Youll also be the bridge between our customers and internal teamsensuring context is retained, issues are anticipated, and value is consistently delivered. What Youll Do Be the go-to tech contact for key enterprise accountsanswer questions, solve problems, and make SpotDraft work like a dream. Understand the detailsAPIs, integrations, webhooks, templatesyoull keep track of every config and every nuance. Handle escalationsJump in when things get tricky, work with engineering, and resolve issues fast. Support onboardingWork closely with our Implementation Managers and Solutions Engineers to ensure seamless handoffs. Stay proactiveAnticipate problems before they happen, and offer recommendations to improve how customers use SpotDraft. Document everythingKeep internal systems updated with configs, edge cases, and SOPs to make sure nothing falls through the cracks. Collaborate cross-functionallyYoull work with support, product, engineering, and customer success to drive real outcomes. What Were Looking For 5+ years in technical customer-facing rolesTAM, Solutions Engineer, Product Support, etc. Youve managed enterprise accounts with complex tech setups and integration needs. Experience debugging Single Page Apps, REST APIs, and working with tools like Postman, Metabase, and project management tools. Youre familiar with change requests, frequent customizations, and handling sensitive customer requirements. Youve got excellent communication skills and a strong instinct for customer success. You can juggle multiple accounts, retain context, and keep your cool under pressure . Why SpotDraft Brilliant teammatesWork with some of the sharpest minds in legal tech. Expand your networkInteract with top founders, investors, and industry leaders. Real impactTake ownership of projects and see your work in action. Big goals, bold movesWe trust you to deliver, innovate, and push boundaries. Our Core Values Our business is to delight Customers Be Transparent. Be Direct. Be Audacious Outcomes over everything else Elevate each other Be Passionate. Take Ownership.. Be 1% better every day
