Role Description & Responsibilities As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers Create and implement any necessary diagnostic tools, patches, and fixes Develop a working solution based on the root cause you discover, or escalate to R&D teams Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue Identify patterns in escalated customer issues, and then design and implement solutions for our customers Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product Train Technical Support engineers to help them resolve support cases more efficiently Requirements At least 3+ years of previous experience as software/Automation developer, coding in java Knowledge with Linux Excellent troubleshooting skills Excellent verbal and written communication skills (including technical writing) Previous experience in technical support, QA, customer facing position an advantage Ability to communicate effectively, responsibly and respectfully with customers

Tufin® is the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,500+ customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Role Description & Responsibilities As the Escalation Engineer, you will use your well-honed troubleshooting skills to resolve customer issues that were escalated to R&D by the Technical Support/Services organization. Analyze, diagnose, debug and solve complex issues customers sometimes experience while using our products Take ownership of escalations and effectively drive the issue to a timely resolution, both offline or via online sessions with customers Create and implement any necessary diagnostic tools, patches, and fixes Develop a working solution based on the root cause you discover, or escalate to R&D teams Act as the technical focal point for coordinating with the R&D teams helping you resolve the customer issue Identify patterns in escalated customer issues, and then design and implement solutions for our customers Provide feedback to R&D regarding common escalated issues and work together with R&D to devise permanent solutions, such as product hot fixes or changes to the design of the product Train Technical Support engineers to help them resolve support cases more efficiently Requirements: At least 3 years of previous experience as software/Automation developer, coding in java Knowledge with Linux Excellent troubleshooting skills Excellent verbal and written communication skills (including technical writing) Previous experience in technical support, QA, customer facing position – an advantage Ability to communicate effectively, responsibly and respectfully with customers

Role Description & Responsibilities As devices agents QA engineer you will be responsible for testing and verifying devices representation correctness in Tufin product. You will: Own the testing cycle from building tests plans through executing them on devices at lab or on recordings. Create and update test cases/suits for new and existing features Be responsible for a lab including device set up, maintenance, versions upgrade and configuration. Build lab setup for testing based on test plans. Collaborate with Services and Rnd to identify potential issues and ensure seamless user experience with device agents to enable customers realize the value of Tufin Orchestration Suite. Master specific devices configuration, protocols and track consistently new versions published by the relevant vendors. Simulate customer scenarios and network environments for product reliability. Lead quality improvement projects (automation, manual testing and bug bounties) to enhance overall team outputs quality. Be part of a winning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Preferred candidate profile: 4+ years of experience as a QA Engineer, with a focus on Networking, Firewalls, Routers and complex applications. Proven STD (Software Test Description) & STR (Software Test Report) Experience with automation tools Perform manual and automated testing to ensure product quality across functionality, performance, and scalability. Excellent teamwork and interpersonal communication skills. Strong understanding of network architecture and data communication protocols such as ARP, TCP, UDP, IP, MPLS, VXLAN. SNMP, HTTP(s) etc.. Experience with ingress, egress, and core firewall concepts. Experience troubleshooting and remote management of network devices via ssh and HTTP Hands-on experience with network diagnostic tools such as ping, traceroute, mtr, iperf, etc Hands-on experience with Linux, GraphQL, Postgres and REST API Perks and benefits: Medical insurance (self & family), hybrid work set up (2 days from the office), office refreshments, 5 days working, travel allowance.

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Tufin serves over 2,500+ customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Role Description & Responsibilities As devices agents QA engineer you will be responsible for testing and verifying devices representation correctness in Tufin product. You will: Own the testing cycle – from building tests plans through executing them on devices at lab or on recordings. Create and update test cases/suits for new and existing features Be responsible for a lab including device set up, maintenance, versions upgrade and configuration. Build lab setup for testing based on test plans. Collaborate with Services and Rnd to identify potential issues and ensure seamless user experience with device agents to enable customers realize the value of Tufin Orchestration Suite. Master specific devices configuration, protocols and track consistently new versions published by the relevant vendors. Simulate customer scenarios and network environments for product reliability. Lead quality improvement projects (automation, manual testing and bug bounties) to enhance overall team outputs quality. Be part of a winning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Requirements 4+ years of experience as a QA Engineer, with a focus on Networking, Firewalls, Routers and complex applications. Proven STD (Software Test Description) & STR (Software Test Report) Experience with automation tools Perform manual and automated testing to ensure product quality across functionality, performance, and scalability. Excellent teamwork and interpersonal communication skills. Strong understanding of network architecture and data communication protocols such as ARP, TCP, UDP, IP, MPLS, VXLAN. SNMP, HTTP(s) etc.. Experience with ingress, egress, and core firewall concepts. Experience troubleshooting and remote management of network devices via ssh anf HTTP Hands-on experience with network diagnostic tools such as ping, traceroute, mtr, iperf, etc Hands-on experience with Linux, GraphQL, Postgres and REST API

Requirements: Strong background and hands-on experience administering and supporting multiple public clouds environments (Azure, GCP and AWS) - user management, roles and policies, compute, storage, networking and security layers. Ability to architect and drive complex technical solutions, consisting of multiple technologies and native-cloud services. Experience with FinOps (cloud cost management) systems. Hands-on experience in system administration of Linux and Windows servers Hands-on experience with complex VMware virtual environments (vSphere, vCenter, VRA, NSX) Proficiency in cloud automation tools and scripting languages (e.g., Terraform, Ansible, Python, PowerShell). Must be able to effectively coordinate and multi-task across various groups and functional teams inside and outside of the organization. Experience in a fast-paced controlled production server environment is preferred Excellent relationship building, communication and customer service skills required. Excellent English - verbal and written Advantage: Networking background