Senior Manager CRM | Real Estate Co. | Gurugram |

Role and Profile: Senior Manager CRM

Exp 10+ Years

Location: Gurugram HR

Domain and Industry: Real Estate Developments

Job Role and Profile:

1. Sound Expertise in

   Technical documentations pertains to BBA, TPT, Agreements like Property Transfer, Sales/ Re-Sale, Project Finance and Coordination with Bankers & Financial Institutions

2. Excellence in

   Customer Relations Procedures, Systems and eccentricity

   to ensure smooth transition in clients queries and Solutions.
3. Ensure

   timely Demand Raising for Payments, Collections and coordination with the stakeholders.

4. Excellence in Coordination with

   Clients, Stakeholders and Banking -Financial Institutions

5. End to End spectrums of Post Sales Services, Custodian of CRM Systems and Processes

6. Oversee and manage

   Customer Records, Demand Generations, Collections & ensure fund flows.

7. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.

8. Maintain

   Financial Accounts by Processing customer adjustments.

9. Prepares product or service reports by

   collecting and analysing customer information.

10. Excellent

    Customer Handling and Customer Relations Management.

11. Post Sales activity management and ensuring the Zero-defect function as per laid down policies and systems

12. Close coordination with

    Senior Management and Stakeholders

13. Leadership Skill and ability to the manage Front End, Back End and ERP Team.

14. Follow up with the Customers and Channel partners on case-to-case basis.

15. Closure of email queries within stipulated TAT.

16. Excellent Communication and interpersonal skills

Preferred candidate profile:

• Shall have

  10+Yrs of Exp in CRM-Front end/ Back End Post Sales Support in Real Estate Development

• Be able to manage large Size of Residential, Group Housing /Township and Commercial Projects from launch to Possession and Handover to Clients.

• Payment Collections/ dues from clients

• Excellent customer service and client relations skills.

• Tech Savvy, Sound presentations and interpersonal skills

Perks and benefits:

Inline to Industry best practices and commensurate with domain expertise and experience

incentives based on Performance