Customer Success Manager, APAC

As a Customer Success Manager at SpotDraft, you will play a crucial role in executing the vision of reducing mundane work for legal teams and enhancing human productivity. Your main responsibility will involve owning the post-sale journey of customers. This includes activation, onboarding, retention, identifying upsell opportunities, and creating exceptional user experiences to convert customers into champions. Your deep product expertise and understanding of customers" business goals will be instrumental in leading adoption and enablement activities. - Utilize your product knowledge and understanding of customers" business objectives to drive adoption and enablement initiatives. - Develop a program plan with measurable goals, clear governance structure, and agreed-upon success metrics. - Lead workshops and complex deployment projects involving multiple senior stakeholders. - Conduct Business Reviews with economic sponsors, program managers, and business stakeholders to review results, share feedback, and align on future strategies. - Manage relationships across your portfolio to strengthen partnerships and align with customers" business objectives. - Proactively monitor and analyze customer health indicators, business goals, renewal dates, and devise strategies for joint success. - Excellent presentation, organizational, and communication skills (both written and verbal). - Minimum of 3 years of relevant experience as a customer success manager in B2B SaaS companies, with a preference for dealing with enterprise-level customers. - Ability to facilitate workshops with C-level executives and senior stakeholders on governance, operating models, business adoption techniques, and product vision. - Team-first mentality and growth mindset are essential for success in this role. SpotDraft is an ambitious team passionate about creating a globally recognized legal tech company. The company values setting up each team member for success and encourages active participation in building the company. Working at SpotDraft offers the opportunity to collaborate with talented individuals, expand your professional network, take ownership of projects, and work in an outcome-driven environment focused on achieving ambitious goals.,