Business Operations Specialist

Job Description: Business Operations Manager / Analyst / Specialist

Position Overview

Business Operations professional

Key Responsibilities

• Operational Strategy & Execution

• Lead and oversee

  end-to-end business operations

  , including supply chain, vendor management, compliance, and customer service.
• Design and implement

  process improvement initiatives

  to enhance efficiency and reduce costs.
• Align operational workflows with organizational goals and industry best practices.

• P&L Management

• Own and manage

  business unit P&L

  , ensuring profitability, cost optimization, and revenue growth.
• Monitor financial performance, prepare variance analyses, and recommend corrective actions.
• Collaborate with finance teams to align operational decisions with

  budgetary and financial goals

  .

• Data & Performance Management

• Analyze operational data to identify trends, risks, and opportunities.
• Build dashboards and reports for

  KPI tracking, forecasting, and decision-making

  .
• Drive ROI-focused initiatives across projects.

• Compliance & Risk Management

• Ensure adherence to

  regulatory requirements

  (especially in Pharma and Retail).
• Establish and monitor

  quality assurance frameworks

  .
• Mitigate operational risks through proactive planning and audits.

• Internal Stakeholder Management

• Act as a

  bridge between leadership and operational teams

  , ensuring alignment on priorities and execution.
• Partner with HR, Finance, Marketing, Tech, and Supply Chain teams to drive

  cross-functional collaboration

  .
• Influence stakeholders through

  data-driven insights and strategic recommendations

  .

• Leadership & People Management

• Mentor and manage operational teams, fostering a culture of accountability and excellence.
• Lead change management initiatives to support organizational growth.
• Build strong vendor and external stakeholder relationships.

Qualifications

• Education:

• Bachelor of Technology (B.Tech)

  from

  top-tier colleges/universities

  (mandatory).

• MBA/PGDM from reputed B-schools

  preferred but not mandatory.

• Experience:

  8–15 years in

  business operations, process management, or strategy

  , preferably in

  Pharma, E-commerce, or Retail

  .

• Skills:

• Strong expertise in

  process optimization, compliance, and operational excellence

  .
• Proven ability in

  P&L management and financial accountability

  .
• Proficiency in

  ERP systems, data analytics tools (Excel, Power BI, Tableau), and automation platforms

  .
• Excellent leadership, communication, and stakeholder management skills.
• Ability to thrive in fast-paced, dynamic environments.

Preferred Industry Background

• Pharma:

  Regulatory compliance, supply chain management, documentation precision.

• E-commerce:

  Logistics, vendor management, customer operations, digital workflows.

• Retail:

  Inventory optimization, sales operations, multi-channel coordination.

Key Attributes

• Strategic thinker with a

  process-driven and financially astute mindset

  .
• Strong analytical and problem-solving skills.
• Ability to balance

  operational detail with big-picture strategy and financial outcomes

  .
• Proven track record of

  leading teams, managing stakeholders, and delivering measurable results

  .