Head of Learning and Development

L&D – Operations Training & Workforce Planning

continuous training programs

Key Responsibilities:

• Training Needs Analysis:

  Collaborate with department heads to identify skill gaps and create role-specific training modules.

• Program Design & Delivery:

  Develop onboarding and refresher training programs for operational staff across all hospital branches.

• Bench Resource Planning:

  Maintain surplus staff pool and implement cross-training for flexibility and quick deployment.

• Standardization:

  Ensure uniform service quality and process adherence across all hospitals.

• Technology Integration:

  Implement and manage an LMS (Learning Management System) for tracking training progress and compliance.

• Performance Monitoring:

  Evaluate training effectiveness and resource utilization; report metrics to senior management.

• Stakeholder Coordination:

  Work closely with HR, Operations, and Department Heads for scheduling and workforce planning.

Required Qualifications & Skills:

• Education:

  MBA in HR/Operations or Postgraduate in Organizational Development / L&D specialization.

• Experience:

  5–8 years in L&D or Operations Training, preferably in healthcare or hospitality.

• Skills:

  Strong knowledge of training design and adult learning principles
• Workforce planning and resource management expertise
• Excellent communication and stakeholder management skills
• Familiarity with LMS platforms and digital training tools

Preferred Background:

• Experience in

  hospital operations

  or

  large-scale service organizations

• Exposure to

  continuous improvement frameworks

  (Lean, Six Sigma)