At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives, needs, and feelings of others.
- Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness, enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
About The Role
We are seeking a results-driven and strategic Business Operations Analyst with a strong foundation in business process optimization, data-driven decision-making, and cross-functional collaboration. This role is pivotal in driving operational excellence, supporting leadership through actionable insights, and enabling scalable growth across the organization.
Key Responsibilities
- Process Improvement & Operational Efficiency
- Analyze, evaluate, and redesign business processes to enhance productivity and operational efficiency.
- Identify process gaps, automation opportunities, and drive standardization across teams.
- Implement best practices and continuous improvement initiatives to optimize workflows.
- Business & Data Analytics
- Collect, analyze, and interpret operational data to identify trends, anomalies, and opportunities for improvement.
- Design and deliver dashboards, reports, and presentations for leadership and stakeholders.
- Define and monitor key performance indicators (KPIs) to assess and drive business performance.
- Strategic Collaboration
- Partner with cross-functional teams including Finance, Deployment, HR, Delivery, and Technology to align business objectives.
- Act as a liaison between leadership and operational teams to ensure goal alignment and accountability.
- Contribute to strategic planning, forecasting, and business review discussions.
- Reporting & Performance Management
- Manage business reviews and prepare high-impact insights reports on operational metrics and business processes.
- Support budgeting, resource planning, and headcount management processes.
- Ensure timely communication of insights and assist in making progress toward targets.
- Stakeholder Engagement & Communication
- Facilitate clear communication of business goals, changes, and expectations across teams.
- Create executive-level presentations and business documentation.
- Build strong working relationships with internal teams and external partners.
- Risk Management & Compliance
- Identify potential risks in operational processes and propose mitigation strategies.
- Ensure adherence to company policies, data governance, and regulatory standards.
- Tool & System Expertise
- Leverage tools such as Microsoft Excel (advanced), PowerPoint, Power BI, and other analytics platforms to create data models and visualizations.
- Contribute to the evaluation and implementation of new tools and systems that enhance operational effectiveness.
- Familiarity with Agentic or AI reasoning models is a plus
Qualifications & Skills
- Proven 4–5 years of experience in Business Operations within the IT/ITES industry.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent verbal, written, and interpersonal communication skills.
- Highly proficient in MS Office Suite, especially Excel (advanced functions) and PowerPoint.
- Experience in data visualization tools (Power BI.) is a plus.
- Strong leadership qualities with the ability to influence.
- Self-motivated with a high level of initiative and adaptability in a matrixed environment.
- Ability to manage multiple projects and meet tight deadlines.
