Business Development Manager

Business Development & Customer Success Manager

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About YoLearn.ai

YoLearn.ai

AI tutors, coaches, and buddies

About the Role

Business Development & Customer Success Manager

strategic business development

Key Responsibilities

1️⃣ Business Development & Sales

• Identify, connect, and close B2C, B2B, and institutional partnerships — schools, NGOs, and educational bodies.
• Draft proposals,

  MoUs

  , and partnership agreements in collaboration with the leadership team.
• Develop

  sales pitches, demo decks, and product walkthroughs

  tailored to each audience.
• Conduct

  outreach via email, calls, and in-person meetings

  , and manage the full sales lifecycle.
• Build partnerships for bulk institutional onboarding and

  district/state-level deployments

  .
• Research and attend relevant

  education & AI industry events

  to generate leads.
• Maintain and grow the

  CRM pipeline

  , ensuring timely follow-ups and high conversion rates.

2️⃣ Customer Success & Relationship Management

• Own customer experience

  post-sale

  , ensuring smooth onboarding and product adoption.
• Build long-term trust and relationships with school leaders, teachers, and administrators.
• Conduct periodic

  check-ins, feedback surveys, and success reviews

  with clients.
• Coordinate with product and tech teams to address customer issues or feature requests.
• Ensure

  high user retention

  through proactive engagement and personalized support.
• Document user insights, usage data, and pain points for continuous product improvement.

3️⃣ Strategic Growth & Internal Collaboration

• Work closely with

  marketing

  ,

  product

  , and

  engineering teams

  to align product positioning and customer experience.
• Contribute to

  sales forecasting, pricing discussions, and go-to-market strategies

  .
• Conduct

  market research

  on EdTech trends, AI adoption, and competitor offerings.
• Lead or assist in

  pilot projects

  , demo sessions, and institutional onboarding drives.
• Create internal reports and presentations highlighting growth metrics, customer feedback, and success stories.

Qualifications

• Bachelor’s or Master’s degree in

  Business, Marketing, Education, or Technology

  .

• 2–5 years of experience

  in Business Development, Partnerships, or Customer Success (EdTech or SaaS preferred).
• Excellent

  communication, presentation, and negotiation

  skills.
• Proven ability to manage

  end-to-end sales cycles and customer accounts

  .
• Strong organizational and documentation skills (Google Workspace, CRM tools like HubSpot/Zoho).
• Tech-savvy with a passion for

  AI, EdTech, and education innovation

  .

Bonus Skills

• Experience in

  government or institutional partnerships

  .
• Understanding of

  AI tools, EdTech sales cycles, and school procurement

  .
• Comfort with creating sales decks, onboarding materials, and basic analytics reports.
• Experience using

  LinkedIn Sales Navigator

  ,

  Apollo.io

  , or similar lead-gen tools.

Why Join YoLearn.ai?

intersection of AI and education

Tech30 startups

🤝 Collaborate with passionate teams of AI engineers, product designers, and educators.

sales, product, and leadership roles

🌎 Hybrid flexibility — Gurugram HQ with remote flexibility.

How to Apply

contact@yolearn.ai

🪄 Subject: Application – Business Development & Customer Success (YoLearn.ai)

🌐 Learn more at www.yolearn.ai