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Ishan Technologies
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Business Analyst

Business Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Ishan Technologies

8 years

0 Lacs

ahmedabad gujarat india

Posted:2 weeks ago| Platform:

Apply

Skills Required

mapping integration crm gis network inventory drive automation service planning analyze api design development support testing data flow interoperability training documentation test compliance audit management engineering provisioning salesforce jira confluence visio lucidchart communication coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

Business Analyst is

Key Responsibilities:

1. Requirement Gathering & Analysis

Engage with Sales, Planning, and Network Operations teams to gather requirements for CRM, Smart SQ, Feasibility, and Service Delivery modules.
Translate business needs into detailed
Functional Specifications
,
User Stories
, and
Use Cases
.
Define and document workflows for processes like
Feasibility Check
,
Lead Qualification
,
DCAF / RFS
,
Work Order Creation
, and
Ticket Management
.
Analyze API requirements for integrations with
Lepton
,
Airtel
, or other partner systems.

2. Solution Design & Coordination

Work closely with development and integration teams to design solutions involving
API-based system integrations
.
Support testing teams during
UAT
, ensuring implemented solutions align with business expectations.
Coordinate with vendors and internal IT teams to ensure smooth data flow and interoperability between platforms.

3. Stakeholder Management

Act as a bridge between Business (Sales, Operations, Network) and IT/Development teams.
Communicate project status, risks, and dependencies clearly to stakeholders.
Conduct training sessions and walkthroughs for new system features and process enhancements.

4. Documentation & Governance

Prepare comprehensive documents:
BRD
,
FSD
,
UAT Test Cases
,
Change Request Logs
, and
Integration Mapping Sheets
.
Ensure all deliverables follow standard telecom compliance and data privacy policies.
Support audit and change management processes.

Required Skills & Qualifications:

Bachelor’s degree in Engineering, Information Systems, or Telecommunications.
6–8 years of experience as a
Business Analyst
in the
Telecom or ISP domain
.
Strong understanding of:
Service Qualification workflows
DCAF / RFS / Provisioning processes
CRM (Salesforce / Dynamics 365 / Custom CRM)
API-based integrations and data flow
Proficiency in documentation tools:
JIRA, Confluence, MS Visio, Lucidchart, Excel
.
Excellent communication and analytical skills.

Preferred Qualifications:

Experience with
Smart SQ / Smart Inventory / GIS Feasibility systems
.
Familiarity with
Network Inventory Systems
,
Fiber Route Planning
, or
OSS/BSS frameworks
.

Soft Skills:

Strong stakeholder coordination and cross-functional collaboration.
Analytical mindset with attention to detail.
Adaptable to dynamic business and technical environments.
Strong ownership and ability to manage timelines across multiple integrations.

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Business Analyst

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Job Summary:

Business Analyst is

Key Responsibilities:

1. Requirement Gathering & Analysis

Functional Specifications

User Stories

Use Cases

Feasibility Check

Lead Qualification

DCAF / RFS

Work Order Creation

Ticket Management

Lepton

Airtel

2. Solution Design & Coordination

API-based system integrations

UAT

3. Stakeholder Management

4. Documentation & Governance

BRD

FSD

UAT Test Cases

Change Request Logs

Integration Mapping Sheets

Required Skills & Qualifications:

Business Analyst

Telecom or ISP domain

Service Qualification workflows

DCAF / RFS / Provisioning processes

CRM (Salesforce / Dynamics 365 / Custom CRM)

API-based integrations and data flow

JIRA, Confluence, MS Visio, Lucidchart, Excel

Preferred Qualifications:

Smart SQ / Smart Inventory / GIS Feasibility systems

Network Inventory Systems

Fiber Route Planning

OSS/BSS frameworks

Soft Skills:

More Jobs at Ishan Technologies