Customer Support Executive

Job Description

Role: The L1 Support Executive handles customer calls and effectively utilizes technical skills and network monitoring to resolve customer issues efficiently and maintaining clear communication with customers both verbally and in writing. Key Responsibilities: ü Complaint handling: o Do advance level trouble shooting on call with customer. o Monitor the network on given system/tools o Co-ordinate with Field and NOC team for resolution o Identify technical issues and update the concern department for rectification. o Handhold and update customer on progress. Education: Graduates / BE/ Diploma - Electronics & Communication Certification: CCNA Trained/Certified Relevant Experience: Proficiency in network monitoring and technical troubleshooting. CCNA Trained ü Minimum Diploma/ Graduate in Electronic and communication ü Good verbal communication skills, with the ability to communicate clearly and professionally. Competencies: ü Customer-Focused ü Open to work in rotational Shift. ü Adaptability ü Teamwork ü Quality-Oriented Problem-Solving Show more Show less