Customer Support Executive

Role Customer Care Associate

Shift- Night Shift (7:00 PM -4:00 AM)

Location: Noida Sec- 136

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Roles and Responsibilities:

• Experience in Customer Services (US based Voice Process)
• Open and maintain customer accounts by recording account information.
• Documentation process, Coordination and resolution of customer query and coordination with internal team
• Excellent Communication skills, Experience in Voice Based process for the customer care (Comes from Intl BPO) or US based process.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Maintains financial accounts by processing customer adjustments.
• Prepares product or service reports by collecting and analysing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Use telephones to reach out to customers and verify account information.
• Read from scripts.
• Greet customers warmly and ascertain problem or reason for calling.

Desired Candidate Profile-

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.
• Diploma required (associate degree in a business-related field preferred)
• Ability to always remain professional and courteous with customers.
• Must be available to work occasional nights, holidays, and weekends.
• Excellent verbal and written communication skills
• Up to 2-4 Years of experience
• Experience in MS Office; MIS knowledge will be an add on.
• Adapt to Night Shift