Lead and motivate a team of sales associates to achieve sales targets and deliver exceptional customer service Develop and implement effective strategies to drive store sales, maximize profitability, and increase customer engagement Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and take proactive measures to address them Train, coach, and mentor store staff to enhance their product knowledge, sales skills, and overall performance Maintain store visual merchandising standards to create an attractive and customer-friendly shopping environment Manage inventory levels, replenishment, and stock control to ensure adequate product availability and minimize stock losses Implement and enforce store policies, procedures, and operational standards to maintain a high level of efficiency and compliance Qualifications Proven experience as a Store Manager or Assistant Store Manager in a retail environment Demonstrated track record of achieving sales targets and driving business growth Strong leadership skills with the ability to inspire and motivate a team Excellent communication, interpersonal, and problem-solving skills Solid understanding of retail operations, including inventory management, merchandising, and customer service Proficient in using POS systems and other retail software Ability to adapt to a fast-paced and ever-changing retail environment Flexibility to work evenings, weekends, and holidays as required
Develop and execute a social media content strategy aligned with the e-commerce brand's marketing objectives and target audience. Create high-quality and visually appealing content, including images, graphics, videos, and written copy, optimized for various social media platforms. Collaborate with the marketing team to plan and schedule content calendars, ensuring timely and consistent delivery of content across channels. Research and stay up-to-date with industry trends and competitors' social media activities to identify opportunities for innovation and differentiation. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner. Monitor and analyze social media metrics to assess content performance and identify areas for improvement. Collaborate with influencers, brand ambassadors, and partners to co-create content and leverage their audiences to amplify brand reach. Experiment with new content formats and trends to keep the brand's social media presence fresh and engaging. Ensure that all content aligns with the brand's voice, values, and visual identity. Requirements Proven experience as a Content Creator or Social Media Specialist, preferably in the e-commerce industry. Demonstrated creativity and proficiency in content creation, graphic design, photography, and video editing. In-depth knowledge of various social media platforms, trends, and best practices. Strong writing skills and the ability to craft compelling and engaging copy for different audiences. Proficiency in using content creation tools and software (e.g., Adobe Creative Suite, Canva, etc.). Understanding of social media analytics and ability to use data to optimize content strategies. Excellent communication skills and the ability to collaborate effectively with cross-functional teams. A passion for e-commerce and a keen eye for aesthetics and branding. Ability to multitask, work under pressure, and meet tight deadlines in a fast-paced environment. Positive attitude, adaptability, and a willingness to embrace feedback and continuously improve.
Collaborate with the marketing team to understand design requirements and translate them into visually appealing and on-brand graphics for various platforms, including social media, website, email campaigns, and advertising. Create eye-catching and innovative designs for product packaging, labels, and promotional materials that reflect the essence of Candy Floss and its unique offerings. Develop and maintain a consistent visual identity for the brand, ensuring brand guidelines are adhered to across all design elements. Stay up-to-date with design trends, industry best practices, and emerging technologies to continuously improve design aesthetics and stay ahead of the competition. Work closely with the marketing and content teams to develop visual content, infographics, and illustrations that effectively communicate the brand's message and enhance engagement. Collaborate with cross-functional teams to brainstorm and conceptualize new ideas for marketing campaigns, product launches, and brand initiatives. Ensure timely delivery of high-quality designs, managing multiple projects simultaneously while maintaining attention to detail. Review designs for errors and ensure that final graphics are optimized for different platforms and devices. Participate in design critiques and provide constructive feedback to improve the overall design output. Requirements Proven experience as a Graphic Designer, preferably in the e-commerce or consumer goods industry. Proficiency in graphic design tools, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign). A strong portfolio showcasing a diverse range of creative design work, with a keen eye for aesthetics, color, and typography. Solid understanding of design principles, composition, and visual storytelling. Ability to interpret creative briefs and turn ideas into visually compelling designs. Excellent communication skills and the ability to collaborate effectively with team members. Strong organizational skills and the ability to manage time efficiently to meet project deadlines. Flexibility to adapt to evolving design requirements and feedback. Passion for design and a strong desire to contribute to the success of a rapidly growing e-commerce brand. Join our innovative and enthusiastic team at Candy Floss and help us create captivating visual experiences that leave a lasting impression on our customers. If you are a creative thinker with a passion for design, we would love to hear from you.
Provide excellent customer service by promptly and professionally responding to customer inquiries through various channels (phone, email, chat, and social media). Assist customers in navigating the e-commerce platform, guiding them through the purchasing process, and addressing any technical difficulties they may encounter. Resolve product-related issues, order discrepancies, and delivery concerns to ensure a seamless shopping experience for our customers. Collaborate with other departments, such as logistics and marketing, to ensure timely and accurate information is provided to customers. Stay up-to-date with product knowledge, e-commerce policies, and procedures to deliver accurate and consistent information to customers. Identify trends in customer inquiries and feedback, and provide suggestions for continuous improvement of the customer support process. Proactively communicate with customers about order updates, delays, and any other relevant information that may impact their shopping experience. Escalate complex issues to the appropriate departments and follow up on resolutions to ensure customer satisfaction. Handle customer complaints with patience and empathy, aiming to turn dissatisfied customers into loyal advocates. Maintain detailed and accurate records of customer interactions and transactions in the customer support database. Requirements Previous experience in customer support or a similar role in the e-commerce industry is preferred. Excellent written and verbal communication skills, with a friendly and professional demeanor. Strong problem-solving abilities and the capacity to handle challenging customer situations with tact and diplomacy. Familiarity with e-commerce platforms, order processing systems, and customer support tools is a plus. Empathy and patience in dealing with customers from diverse backgrounds and varying levels of technical proficiency. Ability to multitask and prioritize tasks to meet customer needs in a fast-paced environment. Detail-oriented and organized, with a commitment to providing accurate and timely responses to customers. Flexibility to work in shifts, including weekends and holidays, as per the customer support schedule.
Develop and implement comprehensive marketing strategies to promote Candy Floss across both offline and online channels. Manage and oversee all marketing campaigns, from conceptualization to execution, ensuring alignment with the brand's vision and objectives. Create compelling and engaging content for various platforms, including social media, website, email campaigns, and offline marketing materials. Collaborate with cross-functional teams to launch product campaigns, seasonal promotions, and marketing initiatives to drive sales and customer loyalty. Monitor marketing performance metrics and analyze data to measure the effectiveness of campaigns and make data-driven decisions for continuous improvement. Stay abreast of industry trends, competitor activities, and emerging marketing opportunities to identify new growth areas for the brand. Work closely with external agencies and partners to coordinate advertising, PR, and influencer collaborations to amplify brand reach. Manage the marketing budget effectively, allocating resources wisely to maximize the return on investment. Ensure consistent brand messaging and visual identity across all marketing touchpoints to maintain brand integrity. Stay updated on digital marketing trends and best practices, driving the brand's digital transformation and optimisation. Requirements Proven experience as a Marketing Manager or similar role, with a successful track record in both offline and online marketing campaigns. Strong understanding of marketing principles, including brand management, customer segmentation, and campaign analytics. Familiarity with the latest digital marketing tools, platforms, and trends to drive online engagement and conversions. Excellent communication skills, both written and verbal, with the ability to craft compelling marketing messages. Creative thinking and a keen eye for design aesthetics to develop visually appealing marketing materials. Data-driven mindset, with the ability to analyze and interpret marketing metrics to make informed decisions. Proven leadership skills, with the ability to motivate and manage a marketing team. Bachelor's degree in Marketing, Business Administration, or a related field is preferred. Join our candy-coated team at Candy Floss as the Marketing Manager and be a part of our sweet journey to delight customers both online and offline. If you have a passion for marketing and a knack for innovation, apply now to make Candy Floss an even sweeter success story
Lead and manage a team of Store Managers within the designated area, providing guidance, support, and training to ensure consistent operational standards across all stores. Drive sales performance by implementing strategic initiatives, promotional activities, and optimizing visual merchandising displays to attract customers and enhance the overall shopping experience. Monitor store KPIs, sales trends, and operational metrics, and develop action plans to address any areas of improvement or underperformance. Conduct regular store visits to assess store conditions, customer service, and adherence to brand standards and policies. Collaborate with the Marketing team to ensure effective execution of marketing campaigns and localized strategies to increase footfall and drive customer loyalty. Oversee inventory management, including stock replenishment, product assortment, and stock level optimization, to meet customer demands and minimize stock-outs. Ensure compliance with company policies, procedures, and operational guidelines to maintain a safe and productive work environment. Work closely with the Human Resources department to identify talent, conduct performance evaluations, and facilitate employee development and training programs. Proactively identify opportunities to improve operational efficiency and customer satisfaction, providing feedback to the leadership team for strategic decision-making. Ensure consistent adherence to visual merchandising guidelines, maintaining store aesthetics, and creating an inviting atmosphere for customers. Address escalated customer issues and resolve complaints promptly, maintaining a strong focus on customer satisfaction. Requirements Proven experience in retail operations management, preferably in a multi-store environment or a similar leadership role. Strong leadership and people management skills, with a track record of building and developing high-performing teams. In-depth knowledge of retail operations, sales management, and inventory control principles. Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions. Excellent communication and interpersonal skills to effectively collaborate with various stakeholders. Strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines. Flexibility to travel within the designated area to visit stores and attend meetings as required. Passion for the retail industry, customer service, and a commitment to maintaining brand standards. Bachelor's degree in Business Administration, Retail Management, or a related field is preferred.