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Mphasis Walk-In! International Voice - in Bangalore

Mphasis

1.0 - 4.0 years

Bengaluru

Work from Office

Greetings from Mphasis!! We have a Walk in drive scheduled on 27th January & 28th January 26 in Bangalore Location for Customer Support Officer role. (International Voice Process) Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048 Time - 11:00am - 1:30pm IMMEDIATE JOINERS ONLY Must have original soft copy of all the education and work-related documents without any issues. Job Summary Handle Inbound and Outbound calls Coordinating with Operations and other support functions for any help related on calls Follow the guidelines set out for calls handling All the KPI/KRAs assigned to be met Skills required: H...

Posted 2 weeks ago

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International Blended Process In Noida

Smart Vision Consultancy Services

1.0 - 6.0 years

1 - 5 Lacs

Noida

Work from Office

Noida-based BPO is Hiring for international US collections Voice Process Any grad or undergrad with similar experience can apply Salary up to - Rs.40000 CTC + incentives & bonus, no cab, 5 days a week working. Contact HR Mona-8168335948

Posted 3 weeks ago

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We're Hiring International Voice Process

Access Healthcare

1.0 - 6.0 years

1 - 4 Lacs

Chennai

Work from Office

WERE HIRING INTERNATIONAL VOICE PROCESS (OUTBOUND) Location: Chennai Shift: US Shifts Experience: Freshers - 4 Yrs Process: International Outbound Voice Job Description: * Handle outbound calls for international clients. * Communicate clearly and professionally with US clients. * Meet quality and performance targets. * Maintain accurate call records Eligibility Criteria: * Excellent English communication skills. * Fresher or experienced candidates * Comfortable working in US shifts * Immediate joiners preferred Perks & Benefits: Two-way cab facility Virtual interview process Growth opportunities Interview Mode: Virtual Interview Immediate hiring Limited positions available! Interested candid...

Posted 3 weeks ago

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Exploring US Calling Jobs in India

The US calling job market in India has been growing steadily over the years, with many companies outsourcing their customer service and sales operations to Indian firms. This has created numerous job opportunities for individuals looking to work in the BPO industry. In this article, we will explore the various aspects of us calling jobs in India to help job seekers better understand this career path.

Top Hiring Locations in India

Delhi
Mumbai
Bangalore
Pune
Hyderabad

Average Salary Range

The average salary range for us calling professionals in India varies depending on the experience level. Entry-level positions typically start at around ₹2-3 lakhs per annum, while experienced professionals can earn upwards of ₹5-7 lakhs per annum.

Career Path

In the us calling industry, a typical career path may involve starting as a Customer Service Executive, then progressing to a Team Leader, followed by a Managerial role such as Operations Manager or Quality Manager.

Related Skills

In addition to us calling skills, employers often look for candidates with strong communication skills, problem-solving abilities, customer service orientation, and proficiency in relevant software tools.

Interview Questions

What do you understand by US calling? (basic)
How do you handle irate customers over the phone? (medium)
Can you give an example of a successful sales pitch you have made in the past? (medium)
How do you prioritize your tasks when dealing with multiple customer inquiries simultaneously? (medium)
Have you ever had to deal with a language barrier while talking to a customer? How did you handle it? (medium)
What motivates you to work in a customer service role? (basic)
How do you ensure data security and confidentiality while handling customer information? (medium)
Describe a time when you went above and beyond to help a customer. (medium)
How do you stay calm and composed under pressure? (medium)
What do you think are the key qualities of a successful us calling professional? (basic)
Can you describe a challenging situation you faced at work and how you resolved it? (medium)
How do you keep yourself updated on the latest industry trends and developments? (basic)
Have you ever dealt with a difficult team member? How did you handle the situation? (medium)
How do you handle repetitive tasks without losing interest or focus? (medium)
What steps do you take to ensure accuracy in your work? (basic)
How do you handle feedback from supervisors or customers? (medium)
Describe a time when you had to learn a new software tool quickly. (medium)
What would you do if you were unable to resolve a customer's issue on the first call? (medium)
How do you stay organized and manage your time effectively? (basic)
Have you ever had to meet strict targets or deadlines at work? How did you ensure timely completion? (medium)
How do you handle conflicts within a team? (medium)
Can you describe a situation where you had to adapt to sudden changes in work processes or procedures? (medium)
How do you ensure accuracy in documenting customer interactions? (basic)
What are your career goals in the us calling industry? (basic)
How do you handle repetitive rejection or negative feedback from customers? (medium)

Closing Remark

As you prepare for us calling jobs in India, remember to showcase your communication skills, problem-solving abilities, and customer service orientation during interviews. With the right preparation and confidence, you can land a rewarding career in the BPO industry. Good luck!

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