US Collections - Night Shift - 7 PM To 4 AM

Job Description

Conduct rigorous follow-ups and closely monitor all stages of renewals, including contacting delinquent customers or those eligible for additional funding. Work with customers to ensure timely repayment, negotiate new payment terms, and address other collection-related issues. Track promised payments to ensure receipt. Use Sales and Collections portals to monitor progress. Maintain high call volumes, adhere to renewal and collection call models and performance standards, and utilize skip tracing for default customers. Develop strategies to increase collections and manage outstanding accounts. Collaborate effectively with team members and supervisors to ensure smooth departmental operations. Meet crucial deadlines consistently. Work closely with credit underwriters during the underwriting process. Communicate and follow up with clients regularly. Meet or exceed team productivity goals. Ensure high levels of client satisfaction by providing prompt responses and solutions to their challenges. Possess strong phone contact handling skills and active listening abilities. Required Skills and Qualifications: Proven experience in a similar role within the financial services or collections industry. Strong understanding of collections processes and strategies. Excellent communication, negotiation, and interpersonal skills. Ability to handle high call volumes and manage multiple tasks simultaneously Strong problem-solving skills and the ability to think critically. High level of accuracy and attention to detail. Ability to work independently and as part of a team. Strong organizational and time management skills. Ability to meet deadlines consistently. • Proficient in using Sales and Collections portals and other relevant software.