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EXL
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AR Billing and invoicing - Emmes

AR Billing and invoicing - Emmes

EXL

3 - 6 years

2 - 4 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

bpo automation manager quality assurance reconciliation billing ms office continuous improvement macros analytics auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Team Leadership & Operations Management

Lead and supervise a team of AR Billing Associates, ensuring adherence to SLAs and quality standards. Allocate workload, monitor productivity, and provide day-to-day operational support. Conduct regular performance reviews, coaching, and mentoring sessions.

2. Billing Oversight & Quality Assurance

Review and approve invoices prepared by the team, ensuring 100% accuracy. Validate complex billing scenarios (contract billing, rate changes, credits, adjustments). Ensure compliance with client SOPs, internal controls, and audit requirements.

3. Escalation & Stakeholder Management

Handle customer escalations related to billing disputes, missing invoices, incorrect charges, or reconciliation issues. Work closely with clients, sales, collections, finance, and operations teams for issue resolution. Act as the primary point of contact for client billing reviews and governance meetings.

4. Reporting & Analytics

Prepare and publish daily/weekly/monthly billing performance reports. Analyze trends, highlight billing defects, and recommend corrective actions. Monitor KPIs such as billing accuracy, TAT, dispute rate, and DSO impact.

5. Process Excellence & Continuous Improvement

Identify recurring billing errors and streamline processes to reduce defects. Support automation initiatives (RPA, macros, system enhancements). Document and update SOPs, work instructions, and training materials.

bachelors degree in commerce, Finance, Accounting, or related field.
3-6 years of experience in AR/billing within BPO/shared services
High attention to detail and accuracy
Strong, proactive client service/ customer experience focused
Logical thinker and implementer of the set process without deviations
Ability to work in deadline-oriented environment
Ability to rapidly learn and apply new methodologies, frameworks and tools
Strong inter personal skills with the ability to contribute individually and also collaborate
Good Knowledge of MS Office including advanced Excel skills, Power point
Excellent system navigation skill and typing speed of 40 WPM with 95% accuracy

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EXL

Business Process Management / Analytics

New York

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AR Billing and invoicing - Emmes