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5.0 - 9.0 years
0 Lacs
haryana
On-site
At TechnologyAdvice, we are dedicated to assisting B2B tech buyers in navigating the complexities and risks associated with the purchasing process. Serving as a reliable source of information for tech buyers, we offer guidance and facilitate connections between our buyers and the leading sellers of business technology worldwide. As a remote-first company headquartered in Nashville, Tennessee, we take pride in our more than 20 digital publications and a team of over 500 members across the US, UK, Singapore, Australia, and the Philippines. Our commitment to growth and excellence has been acknowledged through various accolades, including recognition as one of America's fastest-growing private companies by Inc. and a top workplace in Tennessee. We are currently looking for a Senior Salesforce Administrator to join our dynamic Revenue Operations team. If you are a seasoned Salesforce expert with a strong analytical mindset and thrive in collaborative, fast-paced environments, we are interested in speaking with you. **Location**: India **Responsibilities:** - Manage and improve multiple Salesforce orgs for international teams. - Design and implement scalable sales processes and automation strategies. - Customize Salesforce objects, fields, flows, validations, and reports. - Collaborate with Sales, Marketing, and Engineering teams to optimize operations. - Provide strategic analysis and reporting to support data-driven decision-making. - Lead and mentor junior Salesforce team members. - Ensure system security, data integrity, and compliance with Salesforce best practices. - Work with stakeholders to define business requirements and deliver tailored solutions. - Manage the integration of third-party tools such as Tableau, Pardot, and Conga. **Requirements:** - 5+ years of experience as a Salesforce Administrator in a B2B SaaS or tech-driven environment. - Salesforce Administrator Certification (201) is mandatory. - Advanced Administrator (211) and/or Platform App Builder certifications are highly preferred. - Demonstrated ability to lead projects, prioritize workstreams, and drive measurable outcomes. - Proficiency in building Flows, Process Builders, and custom automation. - Strong written and verbal communication skills with experience supporting global teams. - Solid analytical capabilities and reporting acumen. - Familiarity with Salesforce CPQ, Tableau, Conga Composer, and Pardot. - Proficiency in SOQL or SQL. - Agile professional who excels in a fast-paced environment and adapts strategies to meet business needs. Please note that this is a contract position without any associated perks or benefits. Candidates must be authorized to work in India at the time of hire and maintain this authorization throughout their employment with us. We value diversity and are committed to providing equal employment opportunities. Pre-employment screening is required. We do not work with external staffing agencies, and candidates introduced through such firms will not be considered for compensation. Incomplete or AI-generated applications will be automatically rejected.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
You have over 5 years of experience in Sales Operations, Growth Operations, or Revenue Operations, preferably within B2B SaaS or tech industries. As a detail-oriented and data-driven Sales Operations Manager at Trential in Gurugram, India, you will be responsible for scaling the outbound sales engine, particularly in the US region, within a fast-paced startup environment. Your primary role will involve maintaining the integrity of CRM data, developing effective sales cadences, and ensuring precise, fast, and consistent outreach efforts. By driving scalable growth, streamlining sales processes, and focusing on success in the US market, you will have a significant impact on the organization. Key Responsibilities: - Manage and enhance CRM systems (HubSpot or Salesforce) with a focus on data hygiene and usability. - Clean, enrich, and update lead and account data for accuracy. - Create and maintain lead scoring models and custom workflows to improve outreach strategies. - Analyze large datasets to gain insights and enhance pipeline quality. - Optimize outbound cadences and multichannel outreach sequences. - Develop dashboards and reports to monitor performance and identify areas for improvement. - Support BDR hiring, onboarding, and productivity management with a focus on CRM discipline. - Collaborate with the U.S. leadership team to drive operational excellence. - Contribute to building scalable and impactful sales processes. Qualifications: - 5+ years of experience in Sales Operations, Growth Operations, or Revenue Operations. - Proficiency in CRM management, data manipulation, and structure. - Ability to create and optimize outreach cadences using tools like HubSpot, Salesloft, or Outreach. - Strong Excel/Google Sheets skills for handling large datasets. - Analytical mindset with a passion for problem-solving and process improvement. - Experience in managing BDR/SDR teams and working in a high-growth startup environment. - Commitment to building efficient systems that drive accountability and measurable impact. To learn more about Trential, please visit our website at www.trential.com.,
Posted 1 month ago
5.0 - 10.0 years
5 - 10 Lacs
Visakhapatnam, Andhra Pradesh, India
On-site
Key Responsibilities Identify and engage potential customers in key global markets, including North America, Europe, and APAC. Develop outbound sales strategies, leveraging cold calling, email campaigns, LinkedIn outreach, and networking Own the sales cycle from initial outreach to closing deals. Work closely with marketing and product teams to improve lead quality and conversion rates. Strong Presentation skills Understand customer pain points and demonstrate how Brass Ring ATS can solve hiring challenges. Conduct product demonstrations and webinars tailored to customer needs. Stay updated on competitor offerings and market trends. Develop and present competitive pricing proposals. Handle objections effectively to drive deal closures. Work with the customer success team to ensure smooth implementation. Provide regular sales reports and forecasts to leadership. Offer insights to improve the sales process and customer experience. Qualifications Experience Must-Have 3-7 years of sales experiencein B2B SaaS, HR tech, ATS platforms, or enterprise software. Proventrack record of meeting or exceeding sales targetsin a global market. Strongunderstanding of HR technologyand recruitment processes. Experience inhandling international clients, preferably in North America, Europe, or APAC. Excellentverbal and written communication skillsin English. Preferred:Experience sellingSaaS products in the HR Tech industry. Familiarity withBrassRing ATS or other leading ATS platforms. Exposure tosales automation tools (e.g., HubSpot, Salesforce, LinkedIn Sales Navigator). Other Requirements: Ability towork in multiple time zonesto cater to global clients. Strong self-motivation and ability to work independently.
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
noida, uttar pradesh
On-site
As an Associate Director of Customer Success at Credgenics, you will be leading a team of Success Managers to ensure customer retention, adoption, engagement, and expansion. Your role will involve acting as a strategic business partner for key accounts, focusing on maximizing customer value from our platform and identifying growth opportunities through upselling and cross-selling. Your responsibilities will include developing a deep understanding of customer needs and aligning them with Credgenics" product capabilities and value propositions. You will serve as a customer advocate, providing insights to product and engineering teams for feature enhancements. Additionally, you will be responsible for driving key customer success metrics such as Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption. Tracking KPIs related to renewal, adoption, and expansion will be crucial to ensuring predictable business outcomes. Collaboration with the Sales team to identify and execute upsell and cross-sell opportunities will also be a key aspect of your role. In terms of customer relationship management, you will be tasked with building and nurturing C-level relationships to strengthen partnerships and expand Credgenics" footprint. Leading Executive Business Reviews (EBRs) and strategic discussions with senior stakeholders will be part of your regular duties. You will also need to develop scalable customer engagement models to accelerate adoption and satisfaction. As a leader, you will mentor and manage a team of Customer Success Managers, ensuring they exceed performance metrics. Creating a high-performance and customer-centric culture within the team will be essential. Managing key customer escalations and proactively mitigating renewal risks will also fall under your purview. Driving cross-functional collaboration with Sales, Product, and Support teams to enhance the overall customer experience will be crucial for success in this role. The ideal candidate for this position will have 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting, with at least 2 years in a leadership role. A proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment is required. Strong abilities to engage senior executives, lead strategic business reviews, and influence key decision-makers are essential. Experience with customer success platforms, CRM software, and data-driven customer engagement models is preferred. Excellent executive communication, negotiation, and presentation skills are a must-have. Joining Credgenics means prioritizing our people. We offer competitive benefits across health, family, professional growth, and relocation support. We believe in a workplace that embodies diversity, inclusion, and equal opportunity. No judgments, just passion, innovation, and the drive to be part of one of the fastest-growing startups in an exciting space. Apply today and be a part of our journey towards customer excellence and innovation.,
Posted 1 month ago
2.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
We are looking for an experienced HubSpot Program Manager to oversee a significant digital transformation project focused on HubSpot CRM and CMS. Your role will be crucial in managing program timelines, coordinating cross-functional teams, ensuring stakeholder engagement, and delivering results efficiently and effectively. As the HubSpot Program Manager, you will serve as the liaison between business teams, HubSpot subject matter experts (SMEs), engineering, and marketing departments to guarantee end-to-end success. To be successful in this role, you should have at least 8-12 years of experience, with a minimum of 2-3 years specifically in MarTech/HubSpot program delivery. You must possess proven expertise as a Program Manager in digital/CRM/MarTech transformations and a solid understanding of the HubSpot ecosystem, including its functional modules such as CMS, CRM, Marketing Hub, and Sales Hub. Additionally, experience collaborating with HubSpot SMEs, engineers, and marketers is required. Proficiency in agile methodologies, project management tools (Jira, Asana, Trello, etc.), and structured delivery is essential. Excellent communication, stakeholder management, and cross-functional leadership skills are a must, along with the ability to thrive in a fast-paced, high-ambiguity environment. Nice to have qualifications include HubSpot certifications or familiarity with HubSpot partner delivery models, experience with integrations between HubSpot and platforms like Salesforce, Snowflake, or customer data platforms, as well as prior involvement in B2B SaaS, BFSI, or enterprise-level CRM modernization programs. As the HubSpot Program Manager, your key responsibilities will involve driving program planning, execution, and governance for HubSpot-based transformation initiatives. You will be tasked with managing and aligning multiple workstreams across CRM, CMS, Marketing, and Sales automation tracks, collaborating with internal and external stakeholders to define scope, milestones, and delivery schedules. Additionally, you will facilitate sprint planning, standups, reviews, retrospectives, and ensure backlog prioritization. Tracking key performance indicators (KPIs), managing risks, leading mitigation planning, ensuring seamless coordination between engineering, design, QA, and business teams, owning stakeholder communications, reporting, and providing executive-level program updates will also be part of your responsibilities. Maintaining a focus on business outcomes, adoption metrics, and user enablement is crucial for success in this role. At GlobalLogic, we offer a culture of caring, prioritizing an inclusive environment where people come first. Continuous learning and development opportunities are provided to help you grow personally and professionally. You will have the chance to work on interesting and meaningful projects that make an impact, benefiting from a high-trust organization that values integrity and ethical practices. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for collaborating with clients to redefine industries through intelligent products, platforms, and services. Join us in shaping the digital landscape and creating innovative solutions that drive businesses forward.,
Posted 1 month ago
5.0 - 10.0 years
15 - 30 Lacs
Bengaluru
Work from Office
Job Title: Senior Customer Success Manager US B2B SaaS (Enterprise Accounts) Location: Bangalore (HSR Layout) Mode of Work: Work from Office Experience: 5+ years (Minimum 5+ years in US B2B SaaS, handling enterprise accounts and managing CSMs) Employment Type: Full-time, On-role We are looking for an experienced Senior Customer Success Manager to lead enterprise-level customer success initiatives, ensuring high engagement, retention, and growth with our US-based B2B SaaS customers in the insurance domain. This role requires hands-on client management along with leading a small team of CSMs. Key Responsibilities: Own and manage strategic customer relationships (Enterprise ACV $60K$200K+), ensuring long-term success and value realization. Lead and mentor a small team of 3-4 Customer Success Managers. Manage onboarding, adoption, retention, and expansion initiatives for enterprise US clients. Conduct regular executive syncs, QBRs, and proactive engagement to maintain stakeholder alignment and account health. Identify and drive upsell and cross-sell opportunities in partnership with Sales. Collaborate with Product, Sales, and Operations teams to improve customer experience and influence the product roadmap with feedback. Act as a trusted advisor for US clients in regulated industries (insurance/financial services). Lead strategic customer programs like referrals, case studies, and co-marketing initiatives. Plan and host customer events (executive dinners, micro-events) alongside Sales. Operate with agility in a fast-paced, high-growth startup environment (Series A/B/C/D).. Key Requirements: Minimum 5+ years total experience , with at least 5 + years in Customer Success / Account Management for US B2B SaaS. Strong experience handling mid to large enterprise customers in the US (Insurance, Regulated Industries preferred). Proven track record managing enterprise deal sizes ($60K-$200K+ ACV). Hands-on experience in SaaS onboarding, renewals, adoption, and advocacy. Experience managing and mentoring Customer Success teams (3-4 direct reports). Strong stakeholder management and communication skills with US-based executive stakeholders. Familiarity with SaaS metrics, CRM tools, and success platforms (HubSpot, Gainsight, Salesforce, etc.). Customer-obsessed mindset with ownership and accountability in fast-paced environments. Preferably from startups with a US focus, regulated industry domain (Insurance, HealthTech, FinTech), and Series B/C/D growth stage. Preferred Background: B2B SaaS (US Market) AI-driven SaaS / Insurtech Fast-growing startups Experience with US customers in Insurance, Healthcare, Fintech Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
thane, maharashtra
On-site
You will be responsible for leading outreach and forming partnerships with higher education institutions as a Sales Specialist. Your role will involve identifying, approaching, and onboarding colleges, universities, and educational groups for strategic collaborations. Building and maintaining long-term relationships with TPOs, placement heads, deans, and other key decision-makers will be crucial. In addition to this, you will be expected to conduct impactful demos, presentations, and meetings both online and offline. Negotiating MoUs and ensuring smooth onboarding and account servicing will be a key part of your responsibilities. Managing the end-to-end sales pipeline, including lead generation, pitching, conversion, and post-sale engagement, will also be under your purview. To excel in this role, you should possess skills in pre-sales, SaaS sales, negotiation, lead generation, edtech, B2B SaaS, presentations, presentation skills, account servicing, partnership development, relationship management, account management, sales, product demonstration, universities, and SaaS marketing. Your performance will be measured against monthly and quarterly targets, with a focus on achieving or exceeding them consistently.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
ahmedabad, gujarat
On-site
As a Visual Designer at Asite, you will play a crucial role in enhancing the visual quality of Asite's platform by refining layouts, typography, spacing, iconography, and component styling across web and mobile experiences. Collaborating closely with UX Designers within each product team, you will bring wireframes and user flows to life through visually compelling, accessible, and consistent UI designs. Your responsibilities will also include maintaining and enhancing Asite's design system to ensure visual consistency, scalability, and alignment with brand and product objectives. Working in close partnership with Product Designers, Engineers, and Researchers, you will be responsible for ensuring that UI implementations faithfully reflect design intent across different devices and contexts, such as desktops in offices and tablets on construction sites. You will conduct UI audits, suggest improvements for clarity, usability, and visual hierarchy, especially for construction-specific workflows like CDEs, RFIs, inspections, schedules, and submittals. Additionally, you will contribute to cross-functional design critiques, offering constructive feedback to improve product cohesion and visual polish. Supporting accessibility best practices, you will ensure that visual elements meet WCAG standards without compromising aesthetic quality. Your role will involve exploring and proposing innovative visual patterns and interface concepts to support Asite's goals of clarity and simplicity in high-pressure environments. Your desired skills and experience should include 3+ years of experience in visual or UI design for web and mobile applications, preferably within B2B SaaS products. A strong portfolio demonstrating polished visual design work, expertise in design tools like Figma, Sketch, or Adobe XD, and familiarity with design systems and responsive design principles are essential. You should also have a solid understanding of accessibility standards, collaborative skills, an AI-first product mindset, and the ability to work effectively in an agile environment. Overall, as a Visual Designer at Asite, you will be responsible for crafting cohesive, elegant experiences across web and mobile platforms, applying user-centered design principles to create beautiful and functional solutions for diverse user bases in real-world scenarios. Your role will involve creating high-fidelity mock-ups, interaction specs, and UI prototypes to communicate design direction clearly and precisely, while continually striving to improve the design process to deliver impactful solutions. If you believe you possess the desired skills and experience for this role, we encourage you to share your resume with us at careers.india@asite.com to explore exciting opportunities with Asite.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
haryana
On-site
At Spyne, we are revolutionizing the marketing and sales of cars through innovative Generative AI technology. Our journey began with a visionary concept of leveraging AI-powered visuals to facilitate faster online sales for auto dealers, and has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from reputable investors such as Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, as well as introducing the Gen AI powered Automotive Retail Suite to enhance inventory management, marketing strategies, and CRM systems for dealers. Over the past two years, we have successfully onboarded over 1500 dealers across the US, EU, and other key markets, with plans to scale up to 10K+ dealers in a global market comprising 200K+ dealers. Our team of over 150 members is dedicated to research and development as well as go-to-market strategies, reflecting our commitment to innovation and growth. As we continue to push boundaries in the automotive retail industry, we are seeking a dynamic leader to spearhead our Customer Onboarding & Success initiatives for a cutting-edge CRM + Conversational AI product that promises to revolutionize the sector. This is not merely a role; it is an opportunity to create something truly iconic from the ground up. The primary mission of this role includes ensuring a seamless onboarding experience for our initial 30 strategic customers, achieving quarterly revenue targets exceeding $1M, and leading the Customer Success function post Product-Market Fit (PMF) phase. Based in Gurgaon, the role requires working hours from 6 PM to 3 AM IST to cater to US-based operations, with a preferred experience range of 8-10 years. Reporting directly to Sanjay Varnwal, our CEO & Co-founder, you will play a pivotal role in shaping the success of our innovative product. Key responsibilities of this role encompass overseeing end-to-end customer onboarding processes, driving revenue realization through successful activations, establishing a robust foundation for Customer Success practices, collaborating with cross-functional teams to enhance onboarding experiences, and developing scalable frameworks and playbooks for automation-driven growth. The successful candidate will possess 8-10 years of experience in Customer Success, Program Management, or Strategy roles within the realm of B2B SaaS / AI-led products, with a strong track record in customer-facing engagements and a keen ability to influence product development based on customer feedback. Proven expertise in automation, CRM systems, and AI-driven customer engagement, coupled with exceptional communication, leadership, and strategic thinking skills, are essential for this role. Additionally, a willingness to work US hours, adaptability to a fast-paced startup environment, and a deep alignment with Spyne AI's core values are crucial for success in this position. Joining Spyne offers a unique opportunity to be part of a high-ownership, execution-driven culture with a clear growth trajectory from $5M to $20M ARR. You will have the chance to collaborate with top industry leaders, gain exposure to global markets, and receive competitive compensation including base salary, performance incentives, and stock options. If you are ready to embark on an exciting journey of innovation and growth while making a significant impact in the automotive retail sector, Spyne is the place for you.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a Product Solution Manager at ConvoZen AI, you will play a pivotal role in bridging the gap between product development, sales, and customer success teams. Your primary responsibility will be to provide strategic insights and customized solutions to meet the unique needs of our clients, ensuring successful implementation and adoption of our conversational intelligence and automation products. You will collaborate closely with the sales teams to understand client requirements, conduct product demonstrations, and offer technical solutions tailored to their specific needs. Your expertise in translating customer requirements into solution architecture using our platform's capabilities will be crucial in delivering value to our clients. In addition to being a product expert during pre-sales discussions, RFPs, and POCs, you will also gather valuable market and client feedback to drive continuous product enhancements. Your ability to work closely with the product and engineering teams to prioritize solution customizations will be essential in meeting client expectations and ensuring seamless transitions from pre-sales to implementation. To excel in this role, you should have at least 4-8 years of experience in product solutions, pre-sales, consulting, or product management. A strong technical background in SaaS, APIs, and platforms, coupled with business acumen, will be advantageous. Your excellent communication and presentation skills, along with your analytical mindset and problem-solving approach, will set you up for success in this dynamic environment. While a Bachelor's degree in Engineering/Technology is required, an MBA would be a valuable asset. Experience in B2B SaaS, AI/ML-based platforms, or enterprise solutions is considered a plus, as is prior exposure to high-growth startups or cross-functional teams. If you are passionate about driving innovation and delivering exceptional customer experiences through cutting-edge technology, we invite you to join our team at ConvoZen AI.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
ahmedabad, gujarat
On-site
As a Product Designer at Asite, you will play a crucial role in simplifying complex workflows in the construction tech space. You will join our product team to design intuitive, web, and mobile-friendly interfaces for our platform that empowers contractors, project managers, and field teams with tools for managing projects, documents, schedules, and compliance in one place. We are looking for individuals with a minimum of 3+ years of experience in B2B SaaS solutions, strong design and research skills, and the ability to work in an agile methodology to provide value to our customers. Your responsibilities will include translating business requirements, user goals, and technical constraints into well-thought-out design solutions, wireframes, prototypes, and polished UI. You will design user-centric, web and mobile-responsive interfaces for construction-specific workflows, conduct user research and usability testing, and build and maintain a robust design system aligned with the needs of web and mobile users. Collaboration with cross-functional teams will be essential to incorporate user insights, behavioral data, and customer feedback into designs. Desired Skills & Experience: - 3+ years of experience in designing web and mobile applications, B2B SaaS experience preferred. - Practical experience in different product design methodologies, including information architecture, usability testing, interaction design, and user research. - Strong portfolio showcasing product design work, preferably with examples from construction, industrial, or field-service tools. - Good command of design tools such as Figma, Sketch, or Adobe XD. - Strong understanding of UX principles, accessibility standards, and responsive design. - Experience guiding product discovery efforts and turning insights into actionable design outcomes. - Excellent communication skills with the ability to present and explain design decisions to stakeholders. - Understanding of construction project lifecycles, field conditions, and contractor workflows. - Basic knowledge of front-end development concepts (HTML/CSS/React). If you are passionate about simplifying complex workflows, designing for real-world, high-impact problems, and enjoy collaborating with cross-functional teams to deliver user-centered solutions, we encourage you to share your resume with us at careers.india@asite.com. Asite's vision is to connect people and help the world build better by enabling organizations working on large capital projects to plan, design, and build with seamless information sharing across the entire supply chain. Our SCM and PPM solutions enable organizations to build digital engineering teams that can deliver digital twins and build better. With headquarters in London and regional offices worldwide, Asite offers a dynamic and collaborative work environment in the construction technology space.,
Posted 1 month ago
2.0 - 6.0 years
0 - 0 Lacs
karnataka
On-site
As an Account Executive at Pump, you will play a crucial role in the company's growth by taking ownership of the entire sales cycle. This involves tasks such as sourcing and qualifying leads, closing deals, and establishing long-term client relationships. Your collaboration with the CEO, product team, and other early sales team members will be instrumental in shaping the company's go-to-market strategy and sales culture. This position offers a career-defining opportunity for a resourceful and high-performing individual who is eager to contribute to the growth of a YC-backed startup that is addressing a significant market worth over $500 billion. Your responsibilities will include managing the full sales process, from outbound prospecting to contract closure. You will work closely with the CEO to develop pipeline strategies and execute them effectively. Engaging with both inbound and outbound leads, you will identify pain points and effectively communicate the unique value proposition offered by Pump. Building and nurturing strong relationships with decision-makers and technical stakeholders will be a key aspect of your role. Collaboration with the product team to tailor solutions according to client needs and provide feedback will be vital. It is essential to consistently meet and exceed revenue goals on a monthly, quarterly, and annual basis. Acting as an internal advocate for customer success and retention, you will maintain accurate pipeline activity using tools like HubSpot. To be successful in this role, you should ideally have a minimum of 2-5 years of experience in B2B SaaS or cloud infrastructure sales. A proven track record of closing deals and a solid understanding of the sales cycle are necessary. Excellent communication and presentation skills, along with the ability to engage technical buyers, will be beneficial. Familiarity with CRM software like HubSpot or Salesforce is preferred. Your self-motivation, adaptability to a fast-paced startup environment, and ability to collaborate across functions will be critical. A customer-centric mindset, strong relationship-building skills, and a bachelor's degree in Business, Marketing, or a related field (preferred, but not required with strong experience) are desirable qualifications. In return for your contributions, Pump offers a competitive salary within the local market standards, performance-based bonuses, equity options, comprehensive healthcare coverage, generous vacation and sick leave policies, quarterly team retreats, and flexible work arrangements, including hybrid/remote options where applicable. Compensation for this position ranges from 2,000,000 INR to 3,000,000 INR.,
Posted 2 months ago
8.0 - 12.0 years
0 Lacs
haryana
On-site
About Spyne At Spyne, the company is dedicated to revolutionizing the marketing and sales strategies of cars through state-of-the-art Generative AI technology. The initial vision of utilizing AI-powered visuals to facilitate faster online sales for auto dealers has evolved into a comprehensive AI-first automotive retail ecosystem. With substantial backing of $16M in Series A funding from esteemed investors like Accel, Vertex Ventures, and others, Spyne is rapidly expanding its operations. Some key milestones achieved by Spyne include launching industry-first AI-powered Image, Video & 360 solutions for Automotive dealers, introducing the Gen AI powered Automotive Retail Suite for Inventory, Marketing, and CRM, and successfully onboarding 1500+ dealers across the US, EU, and other key markets within 2 years of its launch. The company is now gearing up to onboard 10K+ dealers globally out of a market of 200K+ dealers, supported by a dedicated team of 150+ members with a balanced focus on Research & Development and Go-To-Market strategies. Role Overview This role at Spyne is not just another job opportunity; it presents a unique chance to contribute to building an iconic product from the ground up. Spyne is seeking a dynamic leader to spearhead the Customer Onboarding & Success function for a cutting-edge CRM + Conversational AI product designed to revolutionize the Automotive Retail sector. The successful candidate will be tasked with ensuring a seamless onboarding experience for the initial 30 strategic customers, driving quarterly revenue of $1M+, and eventually leading the Customer Growth & Success initiatives for the Conversational AI & CRM product. The position is based in Gurgaon and requires working hours from 6 PM to 3 AM IST (US hours) on-site, with 8-10 years of relevant experience and extensive travel to the US. Key Responsibilities Leading the end-to-end customer onboarding process, ensuring swift value realization for each customer Driving revenue generation of $1M+ per quarter through successful customer activations and onboarding procedures Establishing a robust Customer Success framework focused on value delivery and product adoption Collaborating with the Product team to develop automated Onboarding and Delivery management systems capable of handling 100+ customers monthly Collecting insights from onboarding processes to enhance product-market fit through structured feedback loops Working cross-functionally with Product, Engineering, AI, and Sales teams to streamline onboarding processes Creating scalable onboarding frameworks, automations, and playbooks to support company growth Preparing the groundwork to build and lead a Customer Onboarding & Success team as the company scales Executing the customer onboarding journey for top retail clients from inception to go-live Developing scalable playbooks to simplify complex onboarding procedures Implementing automation-driven onboarding practices utilizing AI tools What Will Make You Successful 8-10 years of experience in Customer Success, Program Management, or Strategy roles within B2B SaaS / AI-led products Proven track record in customer-facing roles with a strong background in early-stage or rapidly scaling startups Ability to influence product development based on customer feedback during onboarding Proficiency in automation, CRM, and AI-driven customer engagement Capability to lead cross-functional teams and willingness to build a team from scratch Experience in team management with a readiness to start as an individual contributor Excellent communication, stakeholder management, and strategic thinking abilities Readiness to work during US hours to support US-based customers (6 PM to 3 AM) from the office Comfort in a dynamic startup environment where iteration is key to brand development Alignment with Spyne AI's core values: Customer Obsession, Think 10X- Not 10%, Extreme Ownership, Relentless Innovation Machine Why Spyne Culture emphasizing high ownership, zero politics, and execution-first approach Growth trajectory from $5M to $20M ARR Opportunity to work with top GTM leaders and seasoned startup professionals Exposure to global markets including the U.S., EU, and India Competitive compensation package comprising base salary, performance incentives, and stock options,
Posted 2 months ago
2.0 - 6.0 years
0 Lacs
vadodara, gujarat
On-site
As a Channel Partner Manager, you will be responsible for developing and managing a high-impact partner ecosystem for our suite of digital transformation solutions. Your role will involve identifying, recruiting, and managing high-performing channel partners while fostering long-term relationships with them. In this position, you will also be tasked with developing partner onboarding and training programs, as well as conducting product demos and workshops to enable partners to effectively sell our solutions. You will work on implementing partner strategies for brand presence and launching partner-driven campaigns to drive market expansion and sales acceleration. Additionally, you will be responsible for maintaining CRM tools, reporting on KPIs and conversion rates, and ensuring that channel sales targets are met or exceeded. You will serve as the key contact for partners, facilitating relationship management and optimizing performance. To be successful in this role, you should have at least 2 years of experience in channel partner management within the B2B SaaS or Enterprise Software industry. Experience in Sales & Marketing, familiarity with software for Manufacturing, Trading, and Construction, CRM proficiency, and strong interpersonal and negotiation skills are also required. This is a full-time position with benefits such as Provident Fund, performance bonuses, yearly bonuses, and a day shift schedule. The work location is in person. If you are passionate about building and nurturing successful partner relationships and have a strong background in channel partner management, we encourage you to apply for this exciting opportunity.,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
thane, maharashtra
On-site
As a Sales Specialist, you will be responsible for leading outreach and forming partnerships with higher education institutions. Your role will involve identifying, approaching, and onboarding colleges, universities, and educational groups for strategic collaborations. It will be essential to build and maintain long-term relationships with key decision-makers such as TPOs, placement heads, deans, and other stakeholders. You will be expected to conduct impactful demos, presentations, and meetings both online and offline to showcase the value proposition effectively. Negotiating Memorandums of Understanding (MoUs) and ensuring smooth onboarding and account servicing will also be part of your responsibilities. Additionally, you will own the end-to-end sales pipeline, including lead generation, pitching, conversion, and post-sale engagement, with a focus on consistently achieving or surpassing monthly and quarterly targets. The ideal candidate for this role should have a proven track record in working with colleges and universities, demonstrating a deep understanding of institutional sales and relationship management. Proficiency in skills such as presentations, B2B SaaS, sales, negotiation, partnership development, relationship management, product demonstration, pre-sales, account servicing, lead generation, and SAAS marketing will be advantageous. If you are passionate about the education sector and possess strong sales acumen, this role offers an exciting opportunity to drive growth through establishing valuable partnerships within the higher education landscape.,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. About the role: ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. Shift details: Candidate should be comfortable working EST/PST shifts based on business needs (Rotational Shift) Work Mode : Hybrid - 3 days Work from Office and 2 days Work from Home Week Off : Saturday & Sunday What You'll Do: - Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services - Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform - Effectively triage and manage escalations to engineering teams for issues that can't be resolved by Customer Solutions - Document best practices and other useful information to better enable our customers through our online support tools - Learn third-party products and their integrations to educate and guide customers on usage and product adoption - Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal - Other related duties as assigned What You Bring In: - Bachelors degree preferred - 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies - Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers - Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills - Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn - Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious - A strong sense of urgency - Ability to empower end-users to support themselves using our online training resources - Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers - Must have a strong attention to detail - A positive attitude About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.,
Posted 2 months ago
4.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
Landytech is dedicated to transforming the accessibility of asset information for investment managers, asset owners, and their advisors through Sesame, a cutting-edge investment reporting platform. With a presence in over 15 countries, we empower clients to make informed investment decisions swiftly. Join us during this exciting phase of rapid growth, following our successful securing of $12M in Series B funding in January 2023. From its inception with two co-founders, Landytech has expanded to nearly 100 team members, with offices in London and Paris. Embracing diversity as a core asset, our team represents over 15 countries and converses in 14 languages. Team & Role: We are in search of a dynamic and strategic Support Manager to spearhead and expand our global client support function. Based in Pune, you will oversee a burgeoning team responsible for frontline client support. Collaboration with our Client Success Managers, Product Specialists, Data Operations, Professional Services, and R&D units is pivotal to ensure a smooth and premium support experience. As a true player-coach, you will provide guidance to the team while actively participating in support interactions, setting a leading example. Key Responsibilities: - Lead and guide a small support team in Pune, ensuring adequate coverage, coaching, and continuous skill enhancement. - Act as a player-coach, leading the team while maintaining involvement in support cases and client interactions. - Cultivate a robust service ethos centered on responsiveness, empathy, and client triumph. - Supervise daily support operations, prioritization, and triage to deliver prompt and high-quality responses via email (CRM), calls, and Teams. - Manage and enhance digital support resources like the Academy and Knowledge Base. - Spearhead AI and automation-driven enhancements for operational efficiency and client empowerment. - Conduct management reporting and analysis regularly and on an ad-hoc basis for the function. - Drive process enhancement, including crafting SOPs. - Collaborate cross-functionally with Client Success, Product, Data Ops, PS, and R&D to ensure seamless operations, striving for client-centric resolutions and scalable solutions. Requirements: - 4 - 7 years of customer support experience, preferably in B2B SaaS or fintech. - 2+ years in a leadership or support ops capacity. - Proficiency with CRM/ticketing tools such as HubSpot, Zendesk, Salesforce, etc. - Experience or keen interest in AI, chatbots, or digital client support solutions. - Exceptional communication, problem-solving, and process-improvement competencies. - Demonstrated ability to lead by example in a hands-on support or client-facing role. Our Benefits: - An opportunity to contribute to a rapidly expanding fintech revolutionizing investment reporting. - Engage in regular social events and be part of an international team with headquarters in London, UK, and an office in Paris, France. - Embrace a hybrid work style with 2 days in our Pune, India office and private medical insurance coverage for you and your family members.,
Posted 2 months ago
10.0 - 14.0 years
0 Lacs
chennai, tamil nadu
On-site
As an NIIT Venture, iamneo is a fast-growing, profitable B2B EdTech SaaS company that specializes in Talent Upskilling, Assessment, and Workforce Transformation across various sectors. Our AI-powered learning and assessment platforms are trusted by renowned corporates and educational institutions, helping them build future-ready talent at scale. We are currently looking for a dynamic Enterprise Sales Partner - L&D Solutions to drive our enterprise expansion efforts. If you are a consultative sales leader with a passion for creating client value and thrive in high-growth environments, we invite you to join our journey at iamneo. Key Responsibilities: - Drive new logo acquisition and revenue growth from enterprise clients strategically. - Engage in high-impact C-level interactions to understand organizational skill and talent priorities. - Conduct solution-oriented sales conversations aligning client needs with our tech learning and assessment offerings. - Manage the full sales cycle from lead generation to closure, including proposal management. - Maintain a strong sales pipeline with accurate forecasting and reporting. - Collaborate with marketing, customer success, and product teams to ensure a superior client experience. - Identify opportunities for upsell, cross-sell, and long-term account expansion proactively. - Represent iamneo at industry events, forums, and client workshops. - Willingness to travel internationally for key client engagements. Ideal Candidate Profile: - 10+ years of successful enterprise B2B sales experience, preferably in EdTech, SaaS, or L&D solutions space. - Proven track record of selling to L&D Heads, Talent Acquisition Heads, and CHROs. - Expertise in SaaS business models and subscription-based solution selling. - Proficient in conducting virtual demos and executive-level business discussions. - Strong skills in relationship-building, negotiation, and closing deals. - Experience with CRM platforms like HubSpot. - Self-starter with a high level of ownership, accountability, and drive. - Masters degree in Business, Sales, Marketing, or relevant field. At iamneo, you will not only sell but also contribute to shaping the future of tech talent transformation. If you are passionate about innovation, growth, and redefining the future of tech learning, iamneo is the place where you can make your mark.,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Product Manager at our company, you will be responsible for various key aspects of our product offerings. You will work closely with engineering and implementation teams to ensure the delivery of scalable and secure integration mechanisms. Additionally, you will own and enhance the transaction pipeline for core health insurance operations, focusing on preauthorization, enhancements, discharge, and settlement. Your role will involve building capabilities for idempotent and reliable transaction orchestration, ensuring the platform's performance, auditability, and support for both API and semiautomated workflows. Furthermore, you will define and monitor metrics such as transaction latency, success/failure rates, retries, and drops, partnering with data engineering and analytics to provide dashboards and alerts for internal and external stakeholders. Your ability to translate platform telemetry into proactive product improvements will be crucial for the success of our products. In this position, you will drive cross-functional sprints with engineering, QA, and customer success teams for release execution. You will be responsible for documentation, GTM enablement, internal stakeholder training, managing the platform backlog, maintaining sprint discipline, and transparently communicating roadmap progress. To excel in this role, you must possess product management or platform/technical program management experience. A problem-solving attitude and a demonstrated track record in managing API-based B2B integrations or transaction platforms are essential. Strong knowledge of RESTful APIs, JSON, webhook design, and workflow engines is required. The ideal candidate will have 3-5 years of experience working in cross-functional engineering teams and exhibit a systems thinking approach to designing reusable frameworks and scalable abstractions. Prior experience in HealthTech, InsurTech, and/or enterprise SaaS is a plus. Exposure to observability tools like Prometheus, Grafana, ELK, or DataDog, as well as familiarity with enterprise integrations, RPA, email-based automation, or hybrid integration patterns, will also be advantageous. Joining our team means becoming part of a prominent talent search company dedicated to finding the best professionals for various roles in the industry.,
Posted 2 months ago
5.0 - 9.0 years
0 Lacs
vadodara, gujarat
On-site
As a Co-Founder of Sales & Marketing in our HR tech startup, you will play a crucial role in driving the sales and marketing efforts for our innovative HRMS platform. Your primary objective will be to lead the charge towards achieving our ambitious revenue target of 100 crore within the next two years. Your responsibilities will include developing and implementing a robust sales and marketing strategy to meet our revenue goals. You will be tasked with building and managing a high-performing sales team, identifying and expanding into new markets, and establishing strategic partnerships to enhance our market presence. Additionally, you will oversee all marketing initiatives, including brand development, digital marketing, and public relations efforts. In this role, you will collaborate closely with the product and tech teams to provide valuable market insights and contribute to the development of our product roadmap. You will also be responsible for managing sales forecasts, budgets, and KPIs, providing regular updates to the leadership team. We are looking for a candidate with a proven track record in scaling B2B SaaS companies, particularly in the HR tech or enterprise software space. You should possess exceptional leadership skills, a deep understanding of sales methodologies, and a strong grasp of digital marketing strategies. Excellent communication, negotiation, and presentation skills are a must, along with a strategic mindset and a passion for innovation in the HR technology sector. Joining our team will offer you the opportunity to be part of a disruptive HR tech company with an automated product, where you can shape the future of HR technology and have a significant impact. We offer competitive equity stakes, performance-based incentives, and a dynamic work environment with a highly motivated team. If you are a driven individual with a passion for sales, marketing, and building successful businesses from the ground up, we invite you to apply and be part of our journey to revolutionize HR technology. Let's work together to bring innovation to the world of HR!,
Posted 2 months ago
2.0 - 6.0 years
0 - 0 Lacs
vadodara, gujarat
On-site
The ideal candidate for this position should have a minimum of 2 years of experience in successfully converting leads into clients. You should hold a degree in B.Com, B.A, B.B.A, or MBA (Sales & Marketing). The salary offered ranges from 20,000 to 30,000 per month, along with attractive incentives. We are seeking an individual with a proven track record of closing high-value deals and attracting top-tier clients. You should possess a talent for brand building and strategic lead conversions. Strong analytical, communication, and interpersonal skills are essential for this role. We value a team player who can contribute to the growth of both the company and themselves. The ideal candidate should also enjoy mentoring junior sales professionals and elevating the team, while being open to learning and adapting in a fast-paced, performance-driven environment. Having experience in B2B SaaS, enterprise sales, or the pharmaceutical industry would be a bonus. Additionally, expertise in building long-term client relationships is highly desirable. In return, you can expect competitive compensation with performance-based incentives, a collaborative and growth-oriented team, as well as opportunities to lead, mentor, and grow with the company. The key skills required for this role include team collaboration, sales expertise, lead conversions, analytical abilities, brand building, pharmaceutical knowledge, mentoring capabilities, professionalism in sales, effective communication, B2B experience, client coordination, B2B SaaS familiarity, and strong interpersonal skills.,
Posted 2 months ago
10.0 - 14.0 years
0 Lacs
chennai, tamil nadu
On-site
About Iamneo -An NIIT Venture Iamneo, founded in 2016 and now a part of the NIIT family, is a rapidly growing and profitable B2B EdTech SaaS company that is revolutionizing the upskilling, evaluation, and deployment of tech talent. With our AI-powered learning and assessment platforms, we assist enterprises and educational institutions in developing future-ready talent at scale. Specializing in Talent Upskilling, Assessment, and Workforce Transformation across sectors such as ITeS, BFSI, and Higher Education, our solutions are relied upon by top corporates like Wipro, HCLTech, LTIMindtree, Virtusa, Tech Mahindra, and Hexaware, as well as over 150 leading institutions including BITS Pilani, VIT, SRM, LPU, and Manipal. As an NIIT Venture, we benefit from over 40 years of NIIT's legacy in learning and talent development, merging their global reputation and deep domain expertise with our AI-first, product-driven approach to modern upskilling. If you have a passion for innovation, growth, and reshaping the future of tech learning, iamneo is the perfect place for you. The Role We are in need of a dynamic Enterprise Sales Partner - L&D Solutions to spearhead our enterprise expansion endeavors. If you are a consultative sales leader who excels in high-growth environments, comprehends the intricacies of enterprise L&D and Talent Acquisition landscapes, and is driven by creating genuine client value, we welcome you to join us on our journey. Key Responsibilities - Drive new logo acquisition and revenue growth strategically from enterprise clients. - Engage in high-impact C-level interactions to grasp organizational skill and talent priorities. - Lead sales conversations oriented towards solutions, aligning client needs with our tech learning and assessment offerings. - Manage the complete sales cycle from lead generation, consultative selling, proposal management to closure. - Maintain a robust sales pipeline with disciplined forecasting and reporting. - Collaborate with marketing, customer success, and product teams to provide an exceptional client experience. - Proactively identify opportunities for upsell, cross-sell, and long-term account expansion. - Represent iamneo at significant industry events, forums, and client workshops. - Willingness to travel internationally for crucial client engagements. Ideal Candidate Profile - Over 10 years of demonstrated success in enterprise B2B sales, preferably in the EdTech, SaaS, or L&D solutions space. - Proven track record of selling to L&D Heads, Talent Acquisition Heads, and CHROs. - Proficiency in SaaS business models and subscription-based solution selling. - Expertise in conducting virtual demos and executive-level business discussions. - Strong skills in relationship-building, negotiation, and closing deals. - Hands-on experience with CRM platforms like HubSpot. - Self-starter mindset with high ownership, accountability, and drive. - Masters degree in Business, Sales, Marketing, or relevant experience. At iamneo, you won't just sell - you'll be instrumental in shaping the future of tech talent transformation. Are you prepared to leave your mark ,
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a Sales Specialist, you will be responsible for leading outreach and partnerships with higher education institutions. Your main focus will be to identify, approach, and onboard colleges, universities, and educational groups for strategic partnerships. Building and nurturing long-term relationships with key decision-makers such as TPOs, placement heads, deans, and others will be crucial in this role. You will need to conduct impactful demos, presentations, and meetings both online and offline, negotiate MoUs, and ensure seamless onboarding and account servicing. In addition, you will be expected to own the end-to-end sales pipeline, which includes lead generation, pitching, conversion, and post-sale engagement. Your ability to consistently achieve or exceed monthly and quarterly targets will be essential for success in this position. Key Skills required for this role include expertise in edtech, lead generation, relationship management, universities, B2B SaaS, SaaS marketing, pre-sales, presentation skills, negotiation, sales, product demonstration, SaaS sales, and partnership development. If you are an experienced and driven individual with a strong track record in working with colleges and universities, and possess a deep understanding of institutional sales and relationship management, we encourage you to apply for this exciting opportunity.,
Posted 2 months ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
As a versatile Content & Brand Copy Strategist specializing in Legal and Healthcare SaaS, you will be responsible for shaping the voice and messaging of FloatLegal and FloatCare. These two innovative platforms aim to revolutionize how law firms and healthcare providers manage personal injury cases. Your role will involve writing across various formats, including high-conversion sales copy, engaging social posts, blog articles, email campaigns, training materials, and compliance-aware website content. Key Responsibilities: - Crafting clear, concise, and engaging content tailored for website and landing pages, social media campaigns, blog articles related to legal-tech, healthcare workflow, and personal injury industry, sales materials such as brochures, one-pagers, and slide decks, internal and external training materials, and email marketing copy for outreach and lifecycle. - Collaborating with marketing, sales, and product teams to ensure messaging aligns with customer pain points. - Maintaining a consistent tone of voice that is professional, accessible, and trusted across all platforms. - Ensuring all content complies with HIPAA and legal standards by avoiding over-promises, using correct terminology, and employing privacy-safe phrasing. - Optimizing content for readability, SEO, and conversion goals. - Demonstrating a good understanding of microcopies. - Taking ownership of cross-channel content development and strategically managing brand tone and messaging. What We're Looking For: - Minimum 5 years of experience in B2B SaaS content writing, preferably in legal-tech or health-tech. - Strong understanding of personal injury law firm operations and/or healthcare provider workflows. - Experience in writing for diverse formats and audiences, including lawyers, clinic managers, and patients. - Familiarity with HIPAA, data privacy regulations, and industry-specific compliance language. - Ability to balance emotional storytelling with technical clarity. - A robust portfolio showcasing short- and long-form writing samples. - Experience collaborating with designers and video teams on content for motion/animated explainers. If you can think like a strategist, write like a storyteller, and ensure compliance like an officer, we are excited to hear from you.,
Posted 2 months ago
4.0 - 8.0 years
0 Lacs
pune, maharashtra
On-site
Landytech is dedicated to transforming the accessibility of asset information for investment managers, asset owners, and their advisors through Sesame, a cutting-edge investment reporting platform. With a presence in over 15 countries, we empower clients to make informed investment decisions swiftly. Join us during this exciting period of rapid growth, following our successful securing of $12M in Series B funding in January 2023. From a founding team of two, we have expanded to nearly 100 employees in just four years, with offices in London and Paris. Embracing diversity as a core asset, our team represents over 15 nations and converses in 14 languages. As we expand, we are seeking an experienced and strategic Support Manager to oversee the development and expansion of our global client support function. This pivotal role, based in Pune, will manage a small yet dynamic team responsible for frontline client support. Collaborating closely with Client Success Managers, Product Specialists, Data Operations, Professional Services, and R&D teams, you will ensure the delivery of a seamless and top-tier support experience. You will embody the role of a player-coach, offering guidance to the team while actively participating in support interactions to set a leading example. **Key Responsibilities:** - Lead and guide a small support team in Pune, fostering coverage, coaching, and ongoing skill enhancement - Act as a player-coach, balancing leadership responsibilities with hands-on involvement in support cases and client communication - Cultivate a robust service-oriented culture centered on responsiveness, empathy, and client success - Supervise daily support operations, including prioritization, triage, and ensuring prompt and high-quality responses via email (CRM), calls, and Teams - Manage and enhance our digital support resources, such as the Academy and Knowledge Base - Spearhead AI and automation-driven enhancements to boost operational efficiency and client empowerment - Conduct management reporting and analysis regularly and on an ad-hoc basis - Drive process improvements, including drafting Standard Operating Procedures (SOPs) - Collaborate cross-functionally with Client Success, Product, Data Ops, Professional Services, and R&D to ensure seamless operations, address client needs effectively, and implement sustainable and scalable solutions **Requirements:** - 4-7 years of customer support experience, preferably in B2B SaaS or fintech - 2+ years in a leadership or support operations role - Proficiency with CRM/ticketing tools like HubSpot, Zendesk, Salesforce, etc. - Experience in or a strong interest in AI, chatbots, or digital client support solutions - Exceptional communication, problem-solving, and process improvement capabilities - Demonstrated ability to lead by example in a hands-on support or client-facing capacity **Our Benefits:** - Opportunity to be part of a rapidly expanding fintech company revolutionizing investment reporting - Regular social events and integration within an international team, with headquarters in London, UK, and an office in Paris, France - Hybrid work style with 2 days in our Pune office, India, and private medical insurance coverage for you and your family members.,
Posted 2 months ago
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