Location: Hyderabad Opportunity : Paid Internship [ 3 Months] Conversion into a permanent role Based on Performance Hybrid - 2 Days in office About Townhall: Townhall is a fast-growing B2B SaaS platform helping mid-market companies run impactful internal events, town halls, and employee engagement programs. We’re trusted by leading brands like Salesforce, CNBC, Moneycontrol, the Kirloskar Group, and more. Our product enables People & HR and Marketing teams to create engaging, scalable experiences through their virtual, hybrid, or in-person events. About the Role: We're looking for a Sales Development Representative (SDR) Intern to help us grow our customer base. This role is ideal for someone who’s eager to learn outbound sales in a fast-paced SaaS environment. You’ll work closely with the Sales team to identify target accounts, reach out to HR/People leaders, and book discovery calls that move the needle. What You’ll Do: Research and identify key decision-makers in target mid-market companies Drive outbound outreach via LinkedIn, cold-calling and email to generate qualified leads Personalize messaging and follow-ups to improve engagement Schedule discovery calls for Account Executives Maintain accurate CRM records of outreach and prospect data Collaborate with Marketing and Sales on refining ICPs and outreach strategy What We’re Looking For: 0–1 year of experience in business development, inside sales, or internships in similar roles Fresh graduates or final-year students are welcome to apply Excellent written and spoken communication in English Curious, self-motivated, and excited about learning SaaS sales Comfortable with tools like LinkedIn, Gmail, and spreadsheets (bonus if familiar with CRMs) Interest in B2B SaaS and the events industry is a plus Why Join Us: Work with a product loved by brands like Salesforce, CNBC, Moneycontrol, and Kirloskar Group Get mentored by experienced SaaS professionals Learn how mid-market B2B sales works from the inside Get real-world exposure to outreach tools, CRM, and SDR best practices High-performing interns may be offered a full-time role
About the Role: As a Customer Support Engineer, your daily mission involves tackling customer tickets with finesse and tech savviness. Whether it's desk or chat support, you'll be the superhero resolving issues and saving the day. You'll leave your mark on every interaction, contributing to our reputation and continuous product improvement. Apply now for daily doses of meaningful work, where your tech skills make a real impact. Requirements: Bachelor's degree in Relevant field. 1-3 Years of experience in resolving queries in the B2B SaaS Space. Strong technical aptitude to understand and troubleshoot software issues. Excellent communication skills (English + Hindi). Ability to handle and resolve customer complaints professionally and efficiently. Detail-oriented with a focus on providing high-quality support. Ability to work independently and collaboratively in a fast-paced environment. A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences. Responsibilities: Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues. Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills. Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge. Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction. Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base. Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions. Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support. Be the go-to expert who ensures every customer interaction is top-notch by stepping into a meaningful role as a Customer Support Engineer at Townhall !
Responsibilities: Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues. Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills. Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge. Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction. Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base. Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions. Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support. Requirements: Bachelor's/Master's degree in Relevant field. Strong technical aptitude to understand and troubleshoot software and hardware issues. Excellent communication skills, both written and verbal(Hindi + English). Ability to handle and resolve customer complaints professionally and efficiently. Detail-oriented with a focus on providing high-quality support. Ability to work independently and collaboratively in a fast-paced environment. A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences. Job Type: Full-time Pay: ₹100,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Application Question(s): What will be your expected CTC? Can you join us immediately? Location: Hyderabad, Telangana (Preferred) Work Location: In person
Responsibilities: Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues. Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills. Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge. Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction. Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base. Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions. Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support. Requirements: Bachelor's/Master's degree in Relevant field. Strong technical aptitude to understand and troubleshoot software and hardware issues. Excellent communication skills, both written and verbal(Hindi + English). Ability to handle and resolve customer complaints professionally and efficiently. Detail-oriented with a focus on providing high-quality support. Ability to work independently and collaboratively in a fast-paced environment. A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences. Job Type: Full-time Pay: ₹100,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Application Question(s): What will be your expected CTC? Can you join us immediately? Location: Hyderabad, Telangana (Preferred) Work Location: In person
About the job: Key responsibilities: 1. Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues. 2. Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills. 3. Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge. 4. Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction. 5. Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base. 6. Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions. 7. Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support. Requirements: Bachelor's/Master's degree in relevant field. Strong technical aptitude to understand and troubleshoot software and hardware issues. Excellent communication skills, both written and verbal(Hindi + English). Ability to handle and resolve customer complaints professionally and efficiently. Detail-oriented with a focus on providing high-quality support. Ability to work independently and collaboratively in a fast-paced environment. A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,00,001 - 4,00,002 /year Experience: 1 year(s) Deadline: 2025-10-08 23:59:59 Other perks: Health Insurance Skills required: Mathematics, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken) About Company: Welcome to Townhall (www.townhall.co), where we're driving innovation in the global events arena. As a Product-Centric company backed by BookMyShow and supported by visionary investors like Kunal Shah (CRED) and Haresh Chawla (Network18), we've built a range of exciting B2B SaaS products. Our comprehensive platform adeptly manages virtual, hybrid, and in-person events, serving esteemed clients such as Salesforce, CNBC, Kirloskar Group, and Comic Con among many others. Join us as we lead the way in shaping the evolution of event experiences through technology.