Product Support Specialist

Responsibilities:

• Provide desk and chat support to customers, ensuring timely and effective resolution of technical issues.
• Resolve customer tickets efficiently, using a combination of technical expertise and effective communication skills.
• Collaborate with cross-functional teams to escalate and resolve complex issues that require specialized knowledge.
• Continuously update and educate customers on the status of their reported issues, ensuring transparency and customer satisfaction.
• Document support interactions, troubleshooting steps, and solutions to contribute to the knowledge base.
• Proactively identify recurring issues and collaborate with the product and software development teams for permanent resolutions.
• Stay updated on product features, technical specifications, and industry trends to provide accurate and timely support.

Requirements:

• Bachelor's/Master's degree in Relevant field.
• Strong technical aptitude to understand and troubleshoot software and hardware issues.
• Excellent communication skills, both written and verbal(Hindi + English).
• Ability to handle and resolve customer complaints professionally and efficiently.
• Detail-oriented with a focus on providing high-quality support.
• Ability to work independently and collaboratively in a fast-paced environment.
• A customer-centric mindset with empathy for customers and a passion for delivering exceptional customer experiences.

Job Type: Full-time

Pay: ₹100,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What will be your expected CTC?
• Can you join us immediately?

Location:

• Hyderabad, Telangana (Preferred)

Work Location: In person