Product Support Specialist

As a Customer Support Specialist at Saleshandy, you will have the opportunity to assist customers through chat and email, ensuring a smooth journey for them. Your role will involve conducting live sessions and onboarding calls to guide users on navigating the platform, educating them on features and best practices, and troubleshooting technical issues efficiently. You will be a crucial part of our fast-paced, problem-solving squad, helping to identify pain points and collaborating with the team to enhance the user experience. To excel in this role, you should possess excellent written communication skills, a knack for problem-solving, and prior experience in chat and email support. A customer-first mindset, a passion for assisting customers, and the ability to simplify complex topics in a user-friendly manner are key traits that will make you successful in this position. Being self-motivated, proactive, and adaptable to new tools and technologies will also be beneficial. At Saleshandy, you will have the opportunity to work with a diverse global customer base, with ample growth opportunities to advance into leadership roles as the company expands. We value an open culture where your ideas are valued, and offer personal development budgets for books, courses, and conferences. Additionally, we provide health insurance allowance for peace of mind and organize annual team retreats for team bonding and relaxation. If you are ready to join our team and embark on this exciting journey, the hiring process involves applying and answering pre-screening questions, followed by a chat with the Hiring Manager, a small assignment, a final call with the Reporting Manager, and finally, a job offer welcoming you to the Ikigai tribe at Saleshandy.,