Customer Onboarding Specialist

Job Description

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We’re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don’t take that lightly. We’re looking for an Onboarding Specialist who can turn new users into power users — fast. This isn’t a hand-holding role. It’s about educating, enabling, and empowering customers to get real value from Day 1. If you’ve owned onboarding journeys, improved time-to-value, or helped drive early adoption — let’s talk. 🎯 What You’ll Own First 30 Days – Run fast-paced, value-driven onboarding calls. Setup → Activation → First win. Personalised Journeys – Tailor onboarding for SMBs, agencies, and founders with different goals. Proactive Engagement – Monitor usage, follow up on drop-offs, unblock adoption. Churn Prevention – Spot early red flags and loop in retention/CS teams before it's too late. Feedback Loop – Relay onboarding friction to product, content, and success for improvement. ✅ You’re a Great Fit If... You’ve worked in SaaS onboarding or customer-facing roles (1–2 years).You understand cold outreach and outbound workflows (or can learn fast).You’re a clear communicator with high empathy and structured thinking.You don’t wait to be told — you anticipate and act.Bonus: You've worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM. 🚀 Why Join Saleshandy: High Ownership – Direct impact on company revenue.Career Growth – Leadership path as we scale to 10,000+ customers.Global Exposure – Work with businesses across the US, Europe & APAC.Supportive Culture – Fast-moving team with strong values and zero red tape.Perks That Matter – Annual L&D budget, health coverage, paid retreats, flexible remote setup. ⚡ Next Steps: Apply with your CV + 2-3 lines on how you’ve driven revenue in a CS role.Short intro call with our CS lead.Short take-home task to showcase your thinking.Final call to align goals, expectations, and culture fit.Offer & onboarding 🎉