Customer Onboarding Specialist

Job Description

Responsibilities: Conduct Onboarding Sessions: Guide new customers through the initial stages of using the product/service, including account setup, product tours, and demonstrations. Provide Product Training: Educate customers on the features and functionalities of the product/service, helping them understand how to use it effectively. Solve Technical Issues: Assist customers with technical problems and questions, ensuring a smooth onboarding experience. Optimize Product Setup: Work with customers to optimize their product setup for their specific needs and goals, helping them achieve desired outcomes quickly. Collect and Relay Feedback: Capture customer feedback on the onboarding process and relay it to relevant teams (product, sales, support) to improve future experiences. Collaborate with Teams: Work with sales, product, and support teams to ensure a cohesive and seamless onboarding experience. Create Onboarding Resources: Develop and maintain onboarding documentation, training materials, and other resources to support customers. Measure and Improve Onboarding Success: Track key onboarding metrics and analyze customer feedback to identify areas for improvement and optimization. Promote Customer Advocacy: Help foster a positive customer relationship and encourage customers to advocate for the product/service. Job Type: Full-time Pay: ₹6,000.00 - ₹12,000.00 per month Benefits: Cell phone reimbursement Leave encashment Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 23/06/2025