Customer Onboarding Specialist

As a Customer Onboarding Specialist, your role involves guiding new customers through the initial stages of using the product/service. Your responsibilities include: - Conducting Onboarding Sessions: You will guide new customers through account setup, product tours, and demonstrations to ensure a smooth onboarding experience. - Providing Product Training: Educating customers on the features and functionalities of the product/service to help them understand how to use it effectively. - Solving Technical Issues: Assisting customers with technical problems and questions, ensuring a seamless onboarding process. - Optimizing Product Setup: Collaborating with customers to optimize their product setup for their specific needs and goals, aiding them in achieving desired outcomes quickly. - Collecting and Relaying Feedback: Capturing customer feedback on the onboarding process and communicating it to relevant teams (product, sales, support) for future improvements. - Collaborating with Teams: Working closely with sales, product, and support teams to ensure a cohesive and seamless onboarding experience. - Creating Onboarding Resources: Developing and maintaining onboarding documentation, training materials, and other resources to support customers. - Measuring and Improving Onboarding Success: Tracking key onboarding metrics and analyzing customer feedback to identify areas for improvement and optimization. - Promoting Customer Advocacy: Fostering positive customer relationships and encouraging customers to advocate for the product/service. In addition to these responsibilities, the company offers benefits such as cell phone reimbursement, leave encashment, and performance bonuses. The work schedule is during day shifts, and the work location is in person. The expected start date for this full-time position is 23/06/2025.,