Customer Onboarding Specialist

Experience Required:

Company Overview:

As we enter an exciting growth phase, we are seeking enthusiastic founding team members who are willing to make a real impact in the overall growth and expansion of the organisation through their expertise.

Are you the one we're searching for? Let's discover together.

Key Responsibilities:

• Be the first point of contact post-sales and welcome new students, ensuring a smooth, positive start to their journey with us.
• Welcome new students & ensure a smooth, positive start to their journey with us
• Conduct a complete walkthrough of the learning module, highlighting key features and the steps they’ll follow through their journey.
• Conduct visualisation sessions to deepen clarity, motivation, and commitment
• Understand student goals, learning preferences, and expectations to personalize the onboarding journey
• Conduct 7-day progress review and feedback sessions to ensure retention, clarity, and motivation
• Engage students through impactful conversations that build trust and emotional connection
• Maintain onboarding reports, follow-ups, and track student engagement patterns

Skills and Attributes:

• 3-8 years of relevant experience in Onboarding, Counselling, Customer Success or related roles. (preferred: post-sales customer engagement, and counselling sales role).
• Excellent command over communication and presentation
• Strong ability to lead conversations and keep the audience engaged
• Strong interpersonal skills with the ability to build trust and rapport quickly
• High emotional intelligence to make students feel valued, supported, and motivated
• Positive attitude, patience, and a student-first approach

Anyway, if all this sounds like your cup of tea, then Do APPLY

We look forward to hearing from you !!!