Customer Onboarding Specialist

As an Onboarding Specialist at Saleshandy, your role is crucial in turning new users into power users quickly. You will be responsible for educating, enabling, and empowering customers to derive real value from the platform from Day 1. **Key Responsibilities:** - **First 30 Days:** Conduct fast-paced, value-driven onboarding calls. Set up Activation as the first win. - **Personalised Journeys:** Customize onboarding experiences for SMBs, agencies, and founders with varying goals. - **Proactive Engagement:** Monitor user activity, follow up on drop-offs, and address any obstacles hindering adoption. - **Churn Prevention:** Identify early warning signs of churn and collaborate with retention/Customer Success teams proactively. - **Feedback Loop:** Provide feedback on onboarding challenges to the product, content, and success teams for continuous improvement. **Qualifications Required:** - You should have prior experience in SaaS onboarding or customer-facing roles for at least 2 years. - Understanding of cold outreach and outbound workflows is essential, or you should be capable of learning it quickly. - Strong communication skills with high empathy and structured thinking are a must. - Proactive nature with the ability to anticipate needs and take initiative. - Bonus: Familiarity with tools like Loom, Intercom, Basecamp, MixPanel, Metabase, or any CRM would be advantageous. If you join Saleshandy, you can expect: - **High Ownership:** Direct impact on company revenue. - **Career Growth:** Leadership opportunities as the company scales to 10,000+ customers. - **Global Exposure:** Collaborate with businesses across the US, Europe & APAC. - **Supportive Culture:** Work in a fast-moving team with strong values and minimal bureaucracy. - **Perks:** Enjoy benefits such as an annual L&D budget, health coverage, paid retreats, and flexible remote work setup. In the next steps: - **Apply with your CV** along with a brief description (2-3 lines) of how you have influenced revenue in a Customer Success role. - Participate in a **short intro call** with the Customer Success lead. - Complete a **short take-home task** to demonstrate your problem-solving skills. - Have a **final call** to align goals, expectations, and cultural fit. - Receive an **offer** and proceed with **onboarding**.,