Customer Onboarding Specialist

As a Customer Onboarding Specialist at Profit.co in Chennai, you will play a crucial role in welcoming and guiding new customers through transformative onboarding journeys. Your responsibilities will include: - Leading engaging multi-month onboarding programs for a diverse customer base - Building scalable processes to ensure high-quality onboarding experiences that work for customers today and in the future - Delivering product demos, workshops, and training sessions to turn new users into confident power users - Creating lasting first impressions by establishing meaningful relationships with customers from their initial interaction - Developing onboarding playbooks, training materials, video tutorials, and resources to enhance customer success - Tracking onboarding metrics, celebrating early wins, and ensuring customers see ROI quickly - Collaborating with Sales, Customer Success, and Product teams to continuously improve the onboarding experience - Guiding customers through OKR implementation, best practices, and change management strategies To be successful in this role, you should have: - 3+ years of experience in onboarding, customer success, account management, or implementation roles - Proven B2B SaaS onboarding experience and a track record of driving adoption - A scalability mindset and the ability to manage multiple onboarding projects simultaneously - Excellent communication, presentation, and relationship-building skills - Strong organizational skills and the ability to juggle priorities effectively - A data-driven approach to tracking metrics and optimizing outcomes - Experience with CRM tools, customer success platforms, and project management tools - Comfort working with customers of all sizes, from SMBs to enterprises - Familiarity with OKRs, KPIs, or strategy frameworks is a plus - Flexibility to work US shift hours to support the global customer base Working at Profit.co will offer you: - The opportunity to be part of a rapidly growing company with a significant impact on customer success - Growth opportunities and career development in a stable yet fast-scaling organization - Competitive compensation package including salary, performance bonuses, stock options, and US shift allowance - Exposure to innovative AI-powered features and integrations with various tools - A collaborative team culture that celebrates wins and supports each other - The chance to shape onboarding processes and contribute to the company's scaling success If you are energized by fast-paced growth, enjoy creating exceptional customer experiences at scale, and want to be part of a thriving organization, apply now to join Profit.co in shaping the next generation of successful customers.,