Successfully implement projects at the clients end, ensuring timelines and budget requirements are met.
Ensure a high level of client engagement and success to achieve results.
Understand clients' business needs and strategically help them meet their objectives through the OKR tool.
Perform research, benchmarking, and analysis for upgrading and adding value to the OKR product.
Ensure decision-making, business processes, and outcomes are informed by robust evidence.
Work on the framework of OKR and corporate performance management systems, involving the design and implementation of corporate objectives linked to key results.
Monitor, track, and deliver as per client requirements by understanding and analyzing those requirements.
Develop systems, processes, and checklists to implement projects smoothly at the client's end, ensuring consistency and efficiency on an ongoing basis.
Handle project planning, scheduling, project coordination with the client and development team, application testing, functional and technical documentation, product training, and project closure.
Provide training to users of the OKR tools.
Support the sales and marketing team.
Prepare software user manuals and white papers for the organization.
Document the work process.

Skills & Competencies:

Excellent analytical, problem-solving, and organizational skills, including time management and the ability to work at a high level with minimal direct supervision.
Project management or project coordination experience.
Proven record of implementing large-scale software, OKR, ERP, and CRM solutions.
Ability to adapt and learn new concepts and work in a fast-paced, dynamic work environment.
Ability to build relationships and cross-sell to senior executives and at the CXO level.
Strong logical and result-focused approach, extremely proactive, and highly responsive with great attention to detail.
Energetic and self-motivated team player with the ability to work in both independent and team environments.
High-level interpersonal, conflict resolution, and consultation skills.
Excellent written, presentation, and communication skills.

Desired Technical Skills:

Comfortable with technologies like PeopleSoft, CRM, ERP, and other large-scale software products.
Knowledge and/or hands-on experience with performance management tools will be an added advantage.

Profit.co

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Founded:

For more details, please visit: Profit.co Website

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Customer Success Manager

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