Customer Success Manager

📍 Location: Work from Office, Mulund (E)

💼 Full-time | Experience: 2–5 years

🧠 Industry: B2B SaaS | AI in Training & Learning

mple.ai is transforming corporate training with AI-powered roleplays and automated evaluations. We work with leading corporate companies to help their teams improve real-world performance through realistic practice and feedback. From objection handling to leadership coaching, we create tailored simulations that drive measurable outcomes.

We're growing fast and looking for a Customer Success Manager (CSM) who’s passionate about building relationships, ensuring client success, and driving adoption.

• Onboard new clients and ensure a smooth, confidence-building experience from day one.
• Drive usage and engagement by sharing insights, nudging best practices, and offering smart suggestions.
• Build relationships with L&D, HR, and Sales leaders understanding their goals and aligning our solutions.
• Translate feedback into action, you’ll surface user insights that help improve our product and content.
• Partner across teams to ensure clients get what they need from demo decks to roleplay recommendations.
• Keep success measurable, track usage, identify risks early, and drive renewals and upsells.

• 2–5 years in Customer Success, Account Management, or Training/L&D roles (bonus if you’ve worked in SaaS).
• Strong communication and relationship-building skills, you’re confident with senior stakeholders.
• A proactive mindset, you anticipate needs before they arise.
• Curiosity about AI, learning, and how products actually work under the hood.
• Comfort with ambiguity, you're not afraid to build processes and structure as you go.
• Bonus: Experience in training, pharma, insurance, or other people-heavy industries.

• You’ll work on a product that’s redefining corporate training using AI.
• You’ll collaborate with high-impact teams and work directly with decision-makers.
• You’ll learn fast and grow faster, we don’t do hand-holding, we do trust.
•  Flexible hours, and a culture that values outcome over hours.