Customer Success Manager

We are seeking an experienced Customer Success Manager to join our team. The candidate will play a key role in ensuring customer satisfaction, delivering client engagement excellence, and driving customer success through proactive measures.

Key Responsibilities:

• Act as the primary point of contact and trusted advisor for customers
• Develop and nurture long-term relationships with the Customer stakeholders
• Understand Customer requirements and business goals
• Ensure frictionless onboarding & adoption of Tranzmeo’s product/solution.
• Proactively review and manage customer accounts for greater Customer satisfaction and long-term retention.
• Track & get the customer issues resolved promptly and effectively, escalating when necessary.
• Conduct regular review meetings with the customer to provide insights on product usage and best practices.
• Collaborate with cross-functional Tranzmeo teams (Sales, Product, Support) to ensure a seamless customer experience.
• Regularly monitor customer account health metrics and implement strategies to mitigate business risks
• Develop new knowledge assets based on experiential insights from Customer engagements
• Gather business insights of Customer needs and drive upsell/cross-sell opportunities

Required Skills & Qualifications:

• Education: B.Tech degree (mandatory).
• Experience: Minimum 7 years of relevant experience in Customer Success Management, Customer Delivery Management, or Customer Relationship Management.
• Excellent communication and interpersonal skills.
• Language Proficiency: Fluency in English and Hindi is mandatory.
• Strong problem-solving and negotiation abilities.
• Ability to manage multiple clients and priorities effectively.
• Ability to quickly learn about the software products/solutions to guide clients in their business context
• Familiarity with CRM tools and customer success platforms.

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,500,000.00 per year

Work Location: In person