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DB Consultancy
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Customer Success Manager

Customer Success Manager

DB Consultancy

3 - 5 years

9 - 12 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

client success client onboarding saas client retention account management customer retention client engagement customer focus churn management customer engagement client satisfaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Own, Manage, and Engage the existing and newly acquired Client Portfolio.
- Be the primary POC, Minimise Churn, and Improve Customer Journey.- Improve NPS & CSAT.- Lead, Manage, and Mentor a Team.- Carry out regular Performance Reviews.

Required Candidate profile

- Design & Improve the Client Onboarding Process.- Develop strategies to increase Product Adoption.- Utilise Client Feedback & Improve Product Fetures.- Present frequent client metrics & reports.

Perks and benefits

PTO, ESOPs, Insurance, Bonus, Leadership Fasttrack

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Customer Success Manager