Job
Description
As a Customer Success Manager at Salesforce, you will be an integral part of our team, acting as an extension of our customer's workforce to ensure they receive a significant return on investment with Salesforce. Your responsibilities will include: - Customer Success Advocacy: Act as the primary point of contact, utilizing your deep industry, product, and technical knowledge to guide customers in achieving their business objectives. - Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. - Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. - Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. - Adoption Path & Enablement: Contribute to Salesforce knowledge, community, and training resources, developing adoption plans showcasing current and future states, enabling customers through an underlying roadmap. - Technical Expertise Application: Apply Salesforce product and platform knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. - Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. - Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. - Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Qualifications required for this role: - Degree or equivalent experience required. Experience will be evaluated based on the strengths needed for the role. - Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. - Excellent communication skills to articulate technical issues to diverse audiences. - Ability to prioritize customer needs, take ownership, and drive resolutions. - Experience with databases, SQL, Windows/Linux Server, and security infrastructure. - Strong technical skills or the ability to acquire in-depth knowledge. - Diligent and detail-oriented. Additional details about Salesforce are not included in the job description provided. As a Customer Success Manager at Salesforce, you will be an integral part of our team, acting as an extension of our customer's workforce to ensure they receive a significant return on investment with Salesforce. Your responsibilities will include: - Customer Success Advocacy: Act as the primary point of contact, utilizing your deep industry, product, and technical knowledge to guide customers in achieving their business objectives. - Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. - Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. - Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. - Adoption Path & Enablement: Contribute to Salesforce knowledge, community, and training resources, developing adoption plans showcasing current and future states, enabling customers through an underlying roadmap. - Technical Expertise Application: Apply Salesforce product and platform knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. - Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. - Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. - Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Qualifications required for this role: - Degree or equivalent experience required. Experience will be evaluated based on the strengths needed for the role. - Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. - Excellent communication skills to articulate technical issues to diverse
