42 Security Infrastructure Jobs

As a Regional Sales Manager at St. Fox, you will play a crucial role in driving the company's growth in the enterprise sector, with a focus on technology, SaaS, and cybersecurity solutions. Your responsibilities will include: - Developing and executing strategic plans to achieve sales targets and expand the customer base in the enterprise sector. - Building and maintaining strong, long-lasting customer relationships, effectively managing key accounts. - Acting as a trusted advisor to high-level executives, providing insights and consultancy aligned with their business needs. - Delivering compelling presentations and product demonstrations that highlight the unique value proposition of our solutions. - Understanding and analyzing industry trends and customer needs to position St. Fox effectively in the market. - Collaborating with internal teams to align sales strategies and solutions with market needs. - Managing complex sales cycles, focusing on TCO and ROI metrics to communicate the value and benefits of our solutions. - Maintaining a deep understanding of company products and services to maximize all sales opportunities. Qualifications required for this role include: - A minimum of 10+ years of sales experience in technology, SaaS, cybersecurity, and security infrastructure sectors targeting large enterprises. - Demonstrated ability in executive stakeholder management and building relationships with Customers, OEM, and Partners. - Exceptional interpersonal and communication skills, with the ability to converse effectively with CXOs and leadership teams. - Strong presentation skills and the ability to convey complex information clearly. - Proven track record of driving sales growth and working under pressure in a fast-paced environment. - Ability to identify customer pain points and align them with our solutions for business outcomes. - High level of professionalism and personal presentation. - Fluency in English is mandatory. At St. Fox, we offer: - An opportunity to work in a rapidly growing company with potential for personal and professional growth. - A collaborative and inclusive culture that values each employee's contribution. - Competitive compensation package including attractive bonus structures and benefits. To apply for this position, submit a detailed resume and cover letter outlining your qualifications and experience relevant to the role via our careers portal or email hr@stfox.com. St. Fox is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,

As a Customer Success Manager at Salesforce, you will play a crucial role in ensuring our customers achieve significant returns on their investment with Salesforce. You will act as an extension of the customer's workforce, offering guidance and advice to address both technical and business concerns. Your responsibilities will include aligning customer priorities, projects, and problems with the appropriate solutions, overseeing the day-to-day customer experience, and coordinating all deliverables entitled to the customer. Your role will require you to be the primary point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. You will leverage your deep industry, product, and technical knowledge to guide customers in achieving their business objectives. Developing and nurturing strong relationships at key stakeholder levels will be essential, aligning with customer needs across various market segments, sizes, and solution complexities. You will assess customer goals and capabilities, offering recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Cultivating executive-level relationships within customer IT and business leadership, solidifying partnership commitments, and driving innovation aligned with customers" business challenges and growth potential will be part of your strategic guidance. Your responsibilities will also include contributing to Salesforce knowledge, community, and training resources, delivering comprehensive adoption plans, and applying Salesforce product knowledge to address technical concerns and align platform features with customer priorities and roadmaps. Conducting quarterly reviews, identifying trends, and providing tailored release recommendations to ensure stability, performance, and feature enhancement will be key aspects of your role. To be successful in this role, you should have familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills, the ability to prioritize customer needs, take ownership, and drive resolutions are essential. Strong technical skills or the ability to acquire in-depth knowledge, diligence, and the flexibility to adapt to evolving Salesforce needs are also required. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. If you have 8+ years of relevant industry expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture, and demonstrate expertise in Salesforce Technical, you are encouraged to apply. Candidates in roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, Salesforce Functional Consultant, Salesforce Technical Lead, Salesforce Technical Account Manager, Salesforce Team Lead, or Salesforce Senior Technical Consultant with a strong ability to manage customer relationships are particularly suitable for this position.,

The primary responsibilities of the Network Engineer position include designing and implementing new solutions, enhancing the resilience of the current network environment, and maximizing network performance. You will be responsible for monitoring network performance, troubleshooting network issues, scheduling upgrades, and collaborating with network architects for optimization. Additionally, you will establish the networking environment by designing system configuration, directing system installation, and enforcing system standards. It is essential to support day-to-day network operations, monitor network traffic and performance, ensure compliance with organizational standards and security policies, and document network configurations and troubleshooting techniques. Moreover, you will be involved in supporting network security measures such as firewalls, VPNs, and intrusion detection systems, as well as assisting in setting up and maintaining local area networks (LAN), wide area networks (WAN), and wireless networks. You will also play a role in implementing and testing network changes and updates, providing troubleshooting and technical assistance for end users, and resolving network-related problems. Additionally, you will be required to provide support for network-related incidents during on-call shifts, conduct remote troubleshooting and fault finding, liaise with project management teams, level 2 engineers, and service desk agents, as well as communicate with customers via email and phone for initial requirement capture. In terms of qualifications, a Bachelor's degree in Computer Science or a related field is mandatory, along with a minimum of 5 years of experience working as a Network Engineer in large complex IT environments. You should have demonstrated experience in designing, configuring, and maintaining wireless solutions, as well as experience with SD-WAN technologies, Cisco Meraki network environments, next-generation firewalls like Palo Alto, Meraki devices, voice and unified communications technologies, and Cisco switches for data center environments. Additionally, skills in CompTIA Network+ certification, cloud networking concepts, wireless network technologies, and network security solutions are highly valued. Overall, the ideal candidate for this role should possess a strong technical background in networking, experience with a variety of networking technologies and vendors, and the ability to design and support innovative solutions across different technologies and environments.,

As a Network Security Engineer at Hexagon, you will be responsible for hands-on experience with Juniper and Fortinet devices to establish network specifications. You will collaborate with users to analyze workflow, access, information, and security requirements. Your role will involve designing router administration, including interface configuration and routing protocols. You will be instrumental in evaluating network performance issues such as availability, utilization, throughput, goodput, and latency. This includes planning, executing the selection, installation, configuration, and testing of equipment, defining network policies and procedures, establishing connections, and firewalls. Monitoring and analyzing network performance, performance tuning, troubleshooting network problems, and escalating issues to vendors are crucial tasks that you will handle. Securing the network by developing network access, monitoring, control, evaluation, and maintaining documentation will be part of your responsibilities. Supporting and maintaining customer or client networks, configuring in-house servers when needed, monitoring network performance, and enhancing efficiency by regularly testing for weaknesses will be key aspects of your role. Furthermore, you will handle the VOIP system, plan, engineer, and monitor security arrangements for network systems, identify and define security requirements, and devise solutions for existing threats and security issues. Configuring and implementing intrusion detection systems, firewalls, and conducting system testing for weaknesses will be essential tasks. You will maintain firewalls, virtual private networks, web protocols, email security, virus, and threat detection systems. Investigating intrusion and hacking incidents, collecting incident responses, carrying out forensic investigations, determining the latest technologies to improve system security, and using industry-standard analysis criteria to test security levels will fall under your purview. Reporting security analysis and monitoring findings, supervising the configuration and installation of new software and hardware, implementing regulatory systems in line with IT security, and informing the company about security incidents promptly are important responsibilities. You will also be involved in modifying technical, legal, and regulatory aspects of system security, defining and maintaining security policies, occasionally replacing security system protocols and architecture. Ensuring end-to-end IT networking administration, antivirus management, troubleshooting hardware, software, and network problems, monitoring network performance, and collaborating with users to solve system issues are crucial aspects of this role. To be successful in this position, you should be a skillful, dynamic, and multitalented individual with required certifications in Networking and hardware engineering. Your expertise should cover IT networking administration, WAN & LAN, antivirus management, computer network maintenance, protecting data, software, and hardware through network security measures, diagnosing and resolving hardware, software, and network problems, among other skills. About Hexagon: Hexagon is the global leader in digital reality solutions, leveraging sensor, software, and autonomous technologies to drive efficiency, productivity, quality, and safety across various applications. With a focus on creating a connected and autonomous future, Hexagon's innovative technologies are reshaping production and people-related ecosystems globally. Hexagon's R&D Centre in India: Hexagon's R&D Centre in India is the largest R&D hub for the company worldwide, with over 2,000 talented engineers and developers driving innovation in products and solutions. The centre plays a pivotal role in delivering creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. In conclusion, as a Network Security Engineer at Hexagon, you will play a vital role in ensuring the effective operation and security of the network infrastructure, implementing cutting-edge technologies, and contributing to the company's mission of creating a connected and autonomous future.,

As an Associate Security Platform Engineer at NTT DATA, you will be an entry-level subject matter expert responsible for learning to facilitate problem resolution and mentoring for the overall team. Your role will involve performing operational security tasks such as performance and availability monitoring, log monitoring, security incident detection and response, security event reporting, and content maintenance. You will be tasked with detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain, including servers, networks, appliances, and all infrastructure supporting production applications for the enterprise as well as development environments. In this position, you will work as part of a 24/7 team on rotational shifts, collaborating with Platform and Content Engineering to handle tunings, stakeholder requests, escalations, reporting, and trainings. Your responsibilities will include administering the organization's security tools to gather security logs from the environment, lifecycle management of supported security tools/technologies, adherence to SOPs, documentation of best practices, and identifying opportunities for automation to aid the incident response team. You will also be involved in security incident handling and response from various vectors, including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux operating systems, and general security infrastructure. Key Responsibilities: - Work as part of a 24/7 team on rotational shifts. - Collaborate with Platform and Content Engineering for tunings, stakeholder requests, escalations, reporting, and trainings. - Administer security tools to gather security logs from the environment. - Manage the lifecycle of supported security tools/technologies. - Adhere to SOPs and notify stakeholders on log flow/log format issues. - Document best practices. - Identify opportunities for automation to assist the incident response team. - Perform security incident handling and response from various vectors, including End Point Protection and Enterprise Detection and response tools. Knowledge and Attributes: - Entry-level knowledge of SIEM or security tools/technologies implementation and monitoring. - Understanding of security architecture and experience across different security technologies. - Customer service-oriented and proactive thinking. - Problem-solving skills and self-organization. - Attention to detail, analytical, and logical thinking. - Excellent spoken and written communication skills. - Team player with the ability to work well with colleagues and stakeholders. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or related field. - Relevant Networking certifications such as CCNA, JNCIA, ACCA, PCNSA, CCSA, etc., preferred. - Relevant Security certifications such as AZ-500, SC-200, Security+, CEH, etc., will be an added advantage. Required Experience: - Entry-level experience in Security technologies like Firewall, IPS, IDS, Proxy, etc. - Technical support experience to clients. - Diagnosis and troubleshooting experience. - Providing remote support in Security Technologies. - Experience in SOC/CSIRT Operations. - Handling security incidents end to end. - Security engineering experience. Workplace type: Hybrid Working NTT DATA is an Equal Opportunity Employer.,

As a Customer Success Manager at Salesforce, you will play a crucial role in ensuring our customers get the most value out of their Salesforce experience. You will act as an extension of our customer's workforce, providing guidance and advice to help them achieve a significant return on investment with Salesforce. Your responsibilities will involve addressing both technical and business concerns, aligning them with customer priorities, projects, and challenges. You will serve as the main point of contact for the customer's success, working closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Your role will involve coordinating all deliverables the customer is entitled to, overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. In this role, your key responsibilities will include acting as the primary point of contact for customers, leveraging your deep industry, product, and technical knowledge to guide them in achieving their business objectives. You will develop and nurture strong relationships with key stakeholders, aligning with customer needs across various market segments, sizes, and solution complexities. You will assess customer goals and capabilities, offering recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Additionally, you will cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers" business challenges and growth potential. Furthermore, you will contribute to Salesforce knowledge, community, and training resources, develop adoption plans showcasing current and future states, and apply technical expertise to address customer concerns and align platform features with customer priorities and roadmaps. Conducting quarterly reviews, identifying trends, and providing tailored release recommendations will also be part of your responsibilities. To excel in this role, you should have familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Strong communication skills, the ability to prioritize customer needs, take ownership, drive resolutions, and work effectively with cross-functional teams are essential. Additionally, a diligent approach, attention to detail, and the ability to adapt to evolving Salesforce needs will be key to your success. If you have 8+ years of relevant industry expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, and/or Solutions Architecture, and possess strong consulting skills and technical expertise in Salesforce, you are encouraged to apply for this position. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, Salesforce Functional Consultant, among others, are welcome to apply. This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a week. If you require any accommodations due to a disability when applying for open positions, please submit a request via the Accommodations Request Form.,

As a Security Managed Services Engineer (L2) at NTT DATA, your main responsibility will be to ensure the operational functionality of our clients" security infrastructures and systems. You will proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services efficiently. Your primary goal is to handle client requests or tickets with technical expertise within the agreed service level agreement (SLA). You will be actively managing work queues, performing operational tasks, and updating tickets with resolution actions. By promptly logging incidents and providing second-level support, you will communicate effectively with other teams and clients to extend support as necessary. Your role will also involve executing changes responsibly, identifying risks, creating mitigation plans, and ensuring all changes receive proper approvals. Collaboration is essential in this role as you will closely work with automation teams to enhance efforts and automate routine tasks for seamless handovers during shift changes. Your analytical skills will play a vital role in auditing incident and request tickets for quality, suggesting improvements, and contributing to trend analysis reports to identify automation opportunities. As the initial contact for client escalations, you will assist L1 Security Engineers with triage and troubleshooting, as well as support project work when required. Your involvement in the change management process will guarantee thorough documentation, effective planning and execution of maintenance activities, and adherence to standard procedures. To excel in this role, you should have experience in managed services related to security infrastructure, familiarity with ticketing tools (preferably ServiceNow), and proficiency in active listening techniques such as paraphrasing and probing for further information. Strong planning skills, effective communication across different cultures, adaptability, client-focused mindset, positive outlook, ability to work well under pressure, willingness to work longer hours when necessary, and a Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience are also essential. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. As a Global Top Employer, NTT DATA has diverse experts in over 50 countries and a robust partner ecosystem. Their services encompass business and technology consulting, data and artificial intelligence, industry solutions, as well as application development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure worldwide, part of the NTT Group, and headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to / support on project work as and when required. What You&aposll Be Doing Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a clients service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor&aposs degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. 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As a Security Managed Services Engineer (L2) at NTT DATA, your role revolves around ensuring the operational effectiveness of our clients" security infrastructures and systems. Your proactive approach involves monitoring, identifying, investigating, and efficiently resolving technical incidents and problems to uphold service continuity. Your primary goal is to handle client requests or tickets with technical expertise, guaranteeing their resolution within the agreed service level agreement (SLA). Effective management of work queues, execution of operational tasks, and updating of tickets with resolution actions are integral parts of your responsibilities. By promptly logging incidents and providing second-level support, you play a crucial role in communicating with other teams and clients to extend necessary support. Your duties also encompass executing changes responsibly, highlighting risks, defining mitigation plans, and ensuring all changes undergo proper approvals. Collaboration is key in this role as you closely engage with automation teams to streamline efforts and automate routine tasks, ensuring smooth transitions during shift changes. Your analytical prowess will be pivotal in auditing incident and request tickets for quality, proposing enhancements, and contributing to trend analysis reports for identifying automation opportunities. As the go-to person for initial client escalations, you will aid L1 Security Engineers in triage and troubleshooting, and support project work as needed. Your involvement in the change management process will guarantee comprehensive documentation, effective planning and execution of maintenance activities, and adherence to standard procedures. To excel in this role, you are required to have experience in managed services related to security infrastructure and a working knowledge of ticketing tools, preferably ServiceNow. Proficiency in active listening techniques, excellent planning skills, effective communication across diverse cultures, adaptability, client-focused mindset, positive outlook, ability to work under pressure, readiness to extend work hours when necessary, and a Bachelor's degree or equivalent qualification in IT/Computing or relevant work experience are essential attributes. This role entails on-site working and offers an opportunity to be part of NTT DATA, a trusted global innovator providing business and technology services. NTT DATA is committed to facilitating innovation, optimization, and transformation for long-term success, catering to 75% of the Fortune Global 100 companies. With a yearly investment of over $3.6 billion in R&D, NTT DATA aids organizations and society in confidently transitioning into the digital future. Operating in more than 50 countries, NTT DATA boasts a diverse team of experts and a robust partner ecosystem. Services offered include business and technology consulting, data and artificial intelligence solutions, industry-specific services, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a global leader in digital and AI infrastructure and is part of the NTT Group headquartered in Tokyo. NTT DATA is an Equal Opportunity Employer.,

As a Business Development Manager specializing in Cybersecurity & Networking, you will be responsible for identifying potential customers across various industries such as Pharma, BFSI, Manufacturing, Healthcare, and others. You will build and nurture strong relationships with key decision-makers in both OEMs and customer organizations. Your key responsibilities will include conducting market research and analysis to discover new business opportunities, staying updated with industry trends and competitors, and establishing rapport with Chief Information Security Officers (CISOs). You will be required to deliver product presentations and demonstrations to potential clients, emphasizing the features and benefits of our cybersecurity solutions. Collaboration with the marketing team is crucial for developing sales collateral like presentations, case studies, and proposals in alignment with joint go-to-market strategies with OEMs. Managing the entire sales cycle from lead generation to deal closure, ensuring timely follow-ups, effective pipeline management, negotiating contracts and pricing agreements while maintaining profitability and customer satisfaction will be part of your routine tasks. Regular updates and coordination with the Account Management and Solutions Engineering team of focused OEM partners, as well as senior management, will be essential. It is imperative to stay abreast of the latest developments in the cybersecurity industry, continuously enhance product knowledge, and secure key OEM certifications. You will work closely with Sales, Marketing, and Product teams of OEM partners to drive joint initiatives and go-to-market strategies for both Galaxy and OEM products. Meeting revenue targets, participating in Quarterly Business Reviews (QBRs), and evaluating performance against agreed business metrics and partnership scorecards aligned with the specific OEMs will be critical for success in this role.,

As a Senior Manager - Network Infrastructure at Zepto, you will play a key role in leading and managing the network operations across our entire ecosystem, including Darkstores, Super Stores, Motherhubs, Corporate, and Regional Offices throughout India. You will be responsible for developing and implementing comprehensive network infrastructure strategies, designing and maintaining robust network architecture, and ensuring network scalability, performance, and reliability across diverse operational environments. Your expertise in network design, security, and optimization will be crucial in managing complex, distributed network environments. Key Responsibilities: 1. Network Strategy and Architecture: - Develop and implement comprehensive network infrastructure strategies. - Design and maintain robust network architecture for all company locations. - Ensure network scalability, performance, and reliability. - Create long-term network transformation roadmaps. 2. Network Operations Center (NOC) Development and Management: - Establish and lead a comprehensive Network Operations Center (NOC). - Design, implement, and optimize NOC infrastructure and processes. - Develop monitoring systems for real-time network performance. - Implement advanced network monitoring and management tools. - Create and maintain standard operating procedures for network incident management. 3. Network Infrastructure Management: - Manage network infrastructure for 1200+ sites across India. - Oversee network infrastructure for various facilities. - Manage and optimize network connectivity across multiple sites. - Implement and maintain network segmentation and security protocols. - Develop and enforce network standards and best practices. 4. Security Infrastructure: - Design and implement advanced network security solutions. - Manage and configure enterprise-grade firewalls. - Implement and optimize SDWAN solutions. - Deploy and manage SASE tools. - Ensure comprehensive network security across all company locations. 5. Network Optimization: - Conduct continuous network performance analysis. - Implement network optimization strategies. - Monitor and improve network latency, bandwidth utilization, and overall network efficiency. - Develop and maintain network performance dashboards. - Implement centralized monitoring and management for large-scale network infrastructure. Qualifications and Requirements: - Minimum 10-12 years of extensive experience in network infrastructure management. - Proven track record of managing large-scale, distributed network environments. - Advanced knowledge of network architecture, firewall technologies, SDWAN implementations, and network security principles. - Bachelor's degree in Computer Science, Information Technology, or related field. - Advanced networking certifications such as Cisco CCNP or CCIE, Palo Alto Network certifications, Zscaler certifications, CISSP, or equivalent are strongly preferred. If you are a highly experienced professional with a passion for network infrastructure management and a proven track record of success, we invite you to apply for this exciting opportunity at Zepto. Join us in revolutionizing rapid commerce in India with cutting-edge technology and strategic optimization.,

As a Regional Sales Manager at St. Fox, you will play a crucial role in driving the company's growth in the enterprise sector, with a focus on technology, SaaS, and cybersecurity solutions. Your responsibilities will include developing and executing strategic plans to achieve sales targets, building and maintaining strong customer relationships, and acting as a trusted advisor to high-level executives. You will collaborate with internal teams to align sales strategies with market needs and deliver compelling presentations that articulate the unique value proposition of our solutions. The ideal candidate will have a minimum of 5 years of sales experience in technology, SaaS, and cybersecurity sectors, exceptional interpersonal and communication skills, and a proven track record of driving sales growth. Fluency in English is mandatory, and a people-centric approach to leadership and client interactions is essential. St. Fox offers an opportunity to work in a rapidly growing company with potential for personal and professional growth, a collaborative and inclusive culture, and a competitive compensation package including attractive bonus structures and benefits. To apply, please submit a detailed resume and cover letter outlining your qualifications and experience via our careers portal or to hr@stfox.com. St. Fox is an Equal Opportunity Employer that celebrates diversity and is committed to creating an inclusive environment for all employees.,

As a Corporate Engineering Senior Software Engineer at Mercari India, you will play a pivotal role in designing, developing, and optimizing internal systems to boost the efficiency and security of our global operations. This position goes beyond conventional software development, with a focus on IT process automation and enhancing security operations. Your main tasks will include streamlining business processes, strengthening security measures, and contributing to broader enhancements in our global IT and security framework. Collaboration with our IT and security teams in Japan and the US is essential for driving automation and streamlining efforts across the organization. You will drive fundamental improvements to IT operations and implement security best practices in collaboration with Mercari Japan IT and Security teams. Identifying bottlenecks and inefficiencies, along with designing and implementing effective solutions, will be key aspects of your role. Developing and maintaining automated systems to streamline repetitive tasks and ensure compliance with global standards will also be part of your responsibilities. Key Responsibilities also include staying updated on technological advancements and seeking opportunities to implement new solutions that propel the business forward. Additionally, you should have at least 5 years of experience in developing and maintaining large-scale IT and Security infrastructure, experience in cloud platforms like GCP, AWS, or Azure, proficiency in tools/automation development using Go, Python, or similar languages, and a Bachelor's or Master's degree in computer science or related field. Good problem-solving skills and the ability to troubleshoot and resolve issues independently are also required. Desired qualifications include team-leading/management experience, familiarity with Infrastructure as Code (IaC) tools like Terraform, experience with DevOps/DevSecOps in a cloud environment, and open-source software development experience. Conversational Japanese skills are a plus. Mercari India offers full-time employment in Bangalore with a flexible hybrid workstyle. The organization values high performance and professionalism, allowing each team to determine the work style that maximizes performance. Full flextime is provided, with the flexibility to choose working hours outside of team common meetings.,

As a Security Managed Services Engineer (L2) at NTT DATA, your primary responsibility is to provide a managed service to clients, ensuring the operational efficiency of their Security Infrastructures and systems. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial role in restoring service to clients while adhering to service level agreements (SLA). Your focus will be on second-line support for incidents and requests of medium complexity, contributing to project work when necessary. Your key roles and responsibilities include proactively monitoring work queues, resolving incidents/requests within agreed SLAs, updating tickets with resolution tasks, identifying and analyzing issues, providing second-level support, communicating with teams and clients, executing changes with risk identification and mitigation plans, following shift handover processes, escalating tickets when necessary, working with automation teams for task optimization, and collaborating with various resolver groups. Moreover, you will lead initial client escalations, contribute to change management processes, execute approved maintenance activities, audit incident and request tickets for quality, produce trend analysis reports for automation, and contribute to disaster recovery functions and tests as required. In terms of knowledge, skills, and attributes, you should possess effective communication skills across different cultures, excellent planning abilities, a positive outlook, resilience in high-pressure environments, client-centric approach, active listening skills, adaptability, and a commitment to meeting clients" requirements. Academically, you are expected to hold a Bachelor's degree in IT/Computing or equivalent, along with relevant certifications in the supported services. Certifications such as CCNA (mandatory), CCNP in Security, or PCNSE are advantageous. The ideal candidate will have a moderate level of experience in managed services handling Security Infrastructure, familiarity with ticketing tools like Service Now, working knowledge of ITIL processes, and experience collaborating with vendors and third parties. This is an on-site working role at NTT DATA, a trusted global innovator of business and technology services. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in research and development to facilitate organizations" transition into the digital future. As an Equal Opportunity Employer, NTT DATA offers a diverse and inclusive workplace environment where employees can thrive and make a meaningful impact.,

As a Security Admin Engineer at Luminar Technologies, you will play a crucial role in designing, building, monitoring, and enforcing the security infrastructure of a rapidly growing US public company. Your responsibilities will revolve around ensuring the security, confidentiality, integrity, and availability of company data and systems. Collaborating with various functions within the organization, you will be at the forefront of designing security solutions to protect information from threats, ensuring business continuity, and regulatory compliance. A key aspect of your role will involve designing and implementing a Unified Security and Observability Platform (USOP) architecture, including forwarders, indexers, and search heads, to cater to the company's security and operational needs. You will configure and manage USOP applications, develop data ingestion strategies, and create dashboards, reports, and alerts to facilitate security monitoring and incident response. Additionally, you will design and implement architectures like UEM, MDM, CNAPP, EDR, and ZTNA to meet security and operational requirements, ensuring the secure monitoring and control of all endpoints. Your expertise will be crucial in analyzing security incidents, identifying vulnerabilities, and recommending strategies to enhance the company's security posture. Furthermore, you will collaborate with cross-functional teams to mitigate security risks, deploy and configure security tools, and maintain security policies, procedures, and standards in compliance with regulations and best practices. Staying abreast of the latest security trends and technologies, you will continuously assess and improve the company's security posture while providing 24x7 support for critical security incidents as part of an on-call rotation. To qualify for this role, you should possess a Bachelor's Degree in computer science, cybersecurity, or a related discipline, along with at least 7 years of relevant work experience. Your technical proficiency in designing and maintaining enterprise-level security infrastructure, knowledge of security concepts and principles, and familiarity with industry standards and regulatory requirements will be essential. Strong problem-solving skills, attention to detail, self-motivation, and excellent communication skills are also key attributes for success in this position. Preferred qualifications include advanced experience in security engineering roles, knowledge of advanced security tools and automation, familiarity with agile methodologies, and experience in Automotive, Finance, or High-Tech industries. Experience with autonomous vehicles or connected cars would be an added advantage, highlighting your potential to excel in this dynamic and innovative environment at Luminar Technologies.,

As a Security Managed Services Engineer (L2) at NTT DATA, your role involves ensuring the operational continuity of clients" Security Infrastructures and systems by providing a comprehensive managed service. By proactively monitoring, investigating, and resolving technical incidents and problems, you play a crucial part in restoring service to clients while adhering to service level agreements (SLA). Your responsibilities also include offering second-line support for incidents and requests of medium complexity and providing support on project work as required. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLA. - Update tickets with resolution tasks performed and log all incidents and issues promptly. - Provide second-level support, identify root causes of incidents, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans, follow shift handover processes, and escalate tickets when necessary. - Collaborate with automation teams for task optimization and automation, work across resolver groups, and contribute to change management processes. - Conduct maintenance activities, analyze incident/request tickets, produce trend analysis reports, and contribute to project work as needed. - Assist L1 Security Engineers, manage client escalations, and ensure changes are carried out with proper approvals. - Implement disaster recovery functions and tests when required. Knowledge and Attributes: - Effective communication and collaboration across diverse cultures and social groups. - Strong planning and adaptability skills, positive outlook, and ability to work well under pressure. - Active listening, client-centric approach, and ability to adapt to changing circumstances. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification required and CCNP in Security or PCNSE certification preferred. Required Experience: - Moderate experience in managed services for Security Infrastructure. - Working knowledge of ticketing tools, ITIL processes, and vendor/3rd party interactions. Workplace Type: On-site Working Join NTT DATA, a global innovator in business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a commitment to R&D and a diverse team across 50+ countries, we offer business and technology consulting, data and AI solutions, and digital infrastructure services. As an Equal Opportunity Employer and a Global Top Employer, we strive to create a positive client experience and drive sustainable digital transformation.,

As a member of Cyberpwn, you will be part of a team that is dedicated to revolutionizing the conventional approach to cyber consulting. Our vision is to establish a cutting-edge cyber consulting firm that empowers organizations to enhance their cyber resilience. However, this mission cannot be achieved single-handedly. We are seeking individuals who share our passion and are eager to tackle challenges that create a tangible impact. At Cyberpwn, we are committed to providing a conducive environment where our employees can develop and enhance their skills. Our work culture embodies a non-traditional ethos that emphasizes independence and embraces new ideas. We believe that a thriving work culture is a combination of attitudes, beliefs, behaviors, and a community of like-minded individuals. Our focus lies not in the number of hours you work or your physical location, but in meeting the objectives you set for yourself. We maintain a flat organizational structure that offers equal opportunities for everyone to express themselves. The well-being of our team members is paramount to us, and we strive to ensure a balanced work-life environment for each individual. At Cyberpwn, our employees are valued above all else, a principle we adhere to steadfastly. In this role, you will have the opportunity to independently conduct proof of concepts (POCs) and client demonstrations, engage with Imperva and client contacts during the pre-sales phase, lead a team in designing and implementing DAM solutions for customers, and provide end-user training sessions on the implemented solutions. You will be responsible for defining and refining deliverables, drafting proposals and statements of work (SoWs), estimating efforts for engagements, conducting internal technical training sessions, and serving as the primary technical point of contact. Additionally, you will be encouraged to innovate and ideate new solutions centered around DAM, perform health check assessments of existing implementations, and support pre-sales activities for Managed Services engagements. To excel in this role, you should possess hands-on experience in Imperva DAM implementation and incident monitoring, a knack for identifying and implementing use cases and configuring policies, and familiarity with MX and Gateway installation and integration. Proficiency in creating security and audit policies, modifying MX policies, reporting, dashboard operations, DDL, DML, DCL, MSSQL, MYSQL, MongoDB, and knowledge of security infrastructure, including Security Operations Centre, are essential. A security certification such as CEH, CHFI, GSEC, GMON, or ITIL, and relevant OEM certifications in administering Imperva Security Infrastructure, Database Security and Compliance, and IDSC are preferred. Join us at Cyberpwn and be part of a dynamic team that values freedom, innovation, inclusivity, and continuous learning. Experience a work culture that prioritizes attitude over attire and fosters a collaborative and harmonious environment where your ideas are heard and your growth is nurtured.,

You will consult with the Capability Lead to deliver Web Application and API Protection for critical applications primarily on the Akamai platform. This includes monitoring and reviewing all tuning requests, conducting detailed log analysis to identify false positives, and optimizing WAF rules for improved accuracy and performance. Additionally, you will create and maintain comprehensive documentation for WAF tuning procedures, policies, and configurations. Your responsibilities will also involve developing, testing, and recommending WAF policies and rules tailored to specific applications and environments. You will proactively assist in identifying false positives and collaborate with cross-functional teams to ensure the seamless integration of WAF solutions into existing security infrastructure. Furthermore, you will work with Application teams to enable web application protection and deliver anti-bypass protection for on-premise applications currently using Akamai. You are expected to provide recommendations for WAF configuration based on best practices and security requirements, perform regular assessments and audits of WAF configurations to ensure optimal security posture, and compliance with industry standards. This includes maintaining evidence for audit and regulatory purposes and delivering monthly and quarterly business reviews for application owners to demonstrate the effectiveness of WAF control. To stay effective in this role, you must stay updated with the latest web security threats, vulnerabilities, and trends to continually enhance WAF effectiveness. You will evaluate, design, and deliver new and alternative WAAP features and solutions to ensure the best possible protection. Your key accountabilities include ensuring alignment with the capability lead and control owner to deliver consistent WAAP policies across multiple infrastructures. You will also ensure timely and accurate review and action on all WAF tuning requests, conduct thorough log analyses to effectively identify and mitigate false positives, and maintain comprehensive and up-to-date documentation for all WAF tuning procedures, policies, and configurations. Collaboration with cross-functional teams and application teams is essential for integrating WAF solutions seamlessly into existing security infrastructure and enabling WAF protection. You will also ensure connectivity to origin servers on-premise only comes through Akamai to prevent direct-to-origin attacks. Providing expert recommendations for WAF configurations based on best practices and current security requirements, performing service reviews with accountable service application owners, and staying informed about the latest web security threats, vulnerabilities, and trends are crucial aspects of this role. Additionally, you will review existing and new solutions to deliver best-in-class protections.,

As a Customer Success Manager at Salesforce, you will play a pivotal role in guiding our customers to achieve their business objectives and maximize their return on investment with Salesforce. Your expertise in Salesforce will enable you to address both technical and business concerns, aligning them with customer priorities and ensuring a seamless experience throughout the customer journey. Your responsibilities will include acting as the primary point of contact for customers, leveraging your deep industry and technical knowledge to provide strategic guidance and deliver business value. You will nurture strong relationships with key stakeholders, assess customer goals, and offer recommendations for optimizing performance and achieving business objectives. In addition, you will be responsible for driving adoption and enablement, applying technical expertise to address concerns, and conducting proactive support and enhancement activities. You will collaborate closely with internal teams such as Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. To excel in this role, you must have a degree or equivalent experience, familiarity with Salesforce products and platform features, excellent communication skills, and the ability to prioritize customer needs and drive resolutions. Experience with databases, SQL, server environments, and security infrastructure will be beneficial, along with a diligent and detail-oriented approach to work. The ideal candidate will have 8+ years of relevant industry experience in Customer Success, SaaS platform use, or project leadership, with a strong technical background in Salesforce. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, or Salesforce Business Analyst are encouraged to apply, especially those with a proven ability to manage customer relationships effectively. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. If you are passionate about driving customer success, empowering businesses, and making a positive impact, we invite you to join our team and be a part of transforming the future of business with Salesforce.,

As a Customer Success Manager at Salesforce, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. Your role will involve identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. You will serve as the main point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. The responsibilities include acting as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide customers to achieve business objectives. You will develop and nurture strong relationships at key stakeholder levels, align with customer needs across various market segments, sizes, and solution complexities. Assessing customer goals and capabilities, offering recommendations for ecosystem health, performance optimization, and achieving business and technology objectives will be crucial. You will cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers" business challenges and growth potential. Additionally, you will contribute to Salesforce knowledge, community, and training resources, enabling the customer through an underlying roadmap and addressing technical concerns with SF/tech product knowledge. The ideal candidate should have a degree or equivalent experience, familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills, ability to prioritize customer needs, take ownership, and drive resolutions are essential. Strong technical skills or the ability to acquire in-depth knowledge, diligence, and the flexibility to adapt to evolving Salesforce needs are also required. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. Candidates with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture are preferred. Demonstrated expertise in Salesforce Technical aspects and strong consulting skills are highly valued. Candidates in roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, or similar with a strong ability to manage customer relationships are encouraged to apply for this position. If you require assistance due to a disability when applying for open positions, you can submit a request via the Accommodations Request Form.,

As a Security Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your responsibilities will involve proactive monitoring, investigating, and resolving technical incidents and problems to restore service to clients efficiently. You will be responsible for reviewing client requests or tickets, applying your technical expertise to resolve them within the service level agreements (SLA), and providing second-line support for incidents and requests with a medium level of complexity. Additionally, you may also contribute to project work as needed. Key Responsibilities: - Proactively monitor work queues and perform operational tasks to resolve incidents/requests within agreed SLAs. - Update tickets with resolution tasks and log all incidents in a timely manner. - Provide second-level support, identify root causes of incidents and problems, and communicate effectively with other teams and clients for support extension. - Execute changes with risk identification and mitigation plans captured in the change record. - Escalate tickets when necessary and work with automation teams for task optimization. - Assist L1 Security Engineers in initial triage or troubleshooting and manage initial client escalations for operational issues. - Contribute to the change management process, execute approved maintenance activities, and analyze incident and request tickets for quality improvement. - Produce trend analysis reports for task automation and optimization efforts. - Work on disaster recovery functions and tests, along with any other related tasks as required. Knowledge and Attributes: - Ability to communicate and collaborate across different cultures and social groups. - Effective planning and project management skills, with the ability to adapt to changing circumstances. - Maintain a positive outlook and work well in a pressurized environment. - Active listening skills and the ability to prioritize client satisfaction. - Adaptability and a client-centric approach in all interactions. Academic Qualifications and Certifications: - Bachelor's degree in IT/Computing or equivalent work experience. - Relevant certifications in supported services, with CCNA certification being a must and additional weightage for CCNP in Security or PCNSE certification. Required Experience: - Moderate level of managed services experience in handling Security Infrastructure. - Working knowledge of ticketing tools, preferably ServiceNow. - Experience with ITIL processes and working with vendors and third parties. Workplace type: - On-site Working About NTT DATA: NTT DATA is a global innovator of business and technology services, dedicated to helping clients innovate, optimize, and transform for long-term success. With a strong focus on R&D and digital transformation, we serve Fortune Global 100 companies and operate in over 50 countries. Our diverse expertise, commitment to sustainability, and robust partner ecosystem make us a trusted leader in digital and AI infrastructure. NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.,

As a Customer Success Manager at Salesforce, you will play a crucial role in guiding our customers to achieve significant returns on their investment with Salesforce. Acting as an extension of our customer's workforce, you will provide expert guidance and advice to address both technical and business concerns. Your responsibilities will include aligning customer priorities with projects and issues, coordinating all deliverables entitled to the customer, and overseeing the day-to-day customer experience from onboarding through contract renewal and expansion. You will serve as the primary point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering teams to lead the customer relationship. Developing strong relationships at key stakeholder levels and aligning with customer needs across various market segments will be essential to your success in this role. Additionally, you will assess customer goals and capabilities, offer strategic recommendations for performance optimization, and drive innovation aligned with customer business challenges. Your role will involve contributing to Salesforce knowledge, community, and training resources, creating adoption plans, and applying technical expertise to address customer concerns effectively. To excel in this position, you should have familiarity with Salesforce products and platform features, excellent communication skills, and the ability to prioritize customer needs. Experience with databases, SQL, Windows/Linux Server, and security infrastructure will be beneficial, along with strong technical skills or the ability to acquire in-depth knowledge as needed. This role requires you to be adaptable to evolving Salesforce needs, proactive in customer support and enhancement, and diligent in your approach to ensure nothing gets overlooked. Working in 24*7 shifts, particularly night shifts, and collaborating with multidisciplinary teams to lead and coordinate customer relationships will be key aspects of your responsibilities. If you are an experienced professional with expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture, and possess strong consulting skills, this role offers an opportunity for you to drive business value and facilitate discussions at the executive level. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, and others are encouraged to apply. Join us at Salesforce to be a part of a dynamic team that is dedicated to empowering companies to connect with customers in innovative ways and make a positive impact on the world.,

Role & responsibilities Identify potential customers in the Pharma /BFSI /Manufacturing/Healthcare other industries along with the OEMs and build strong relationships with key decision-makers in the OEM and customers. Conduct market research and analysis to identify new business opportunities and stay updated with industry trends and competitors and build repo with CISOs. Deliver product presentations and demonstrations to prospective clients, highlighting the features and benefits of our cybersecurity solutions. Collaborate with the marketing team to develop sales collateral, including presentations, case studies, and proposals as per joint go to strategy with the OEMs. Manage the complete sales cycle, from lead generation to deal closure, ensuring timely follow-ups and effective pipeline management along with the OEMs. Negotiate contracts and pricing agreements with customers, while ensuring profitability and customer satisfaction. Provide regular updates and interlock with the Account management and SE team of focused OEM along with the senior management team. Stay updated with the latest advancements in the cybersecurity industry and continuously enhance product knowledge along with key OEM certifications. Collaborate cross-functionally with Sales, Marketing, and Product teams of OEMs to drive joint initiatives and go-to-market strategies for OEM . Achieve revenue commitments, participate in QBRs, and measure performance against mutually determined business metrics and partnership scorecards aligned with focused OEMs.

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client's high level and low-level security architecture and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Security Managed Services Engineer (L3) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational Performs necessary checks, apply monitoring tools and respond to alerts. Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail. Assists in analyzing, assigning, and escalating support calls. Investigates third line support calls assigned and identify the root cause of incidents and problems Reports and escalates issues to 3rd party vendors if necessary. Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. Proactively identifies opportunities for work optimization including opportunities for automation of work. Coaches L2 teams for advance technical troubleshooting and behavioral skills. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP. Required Experience: Seasoned Managed Services experience handling complex Security Infrastructure. Seasoned experience required in Engineering function within a medium to large ICT organization. Seasoned working knowledge of ITIL processes. Seasoned experience working with vendors and/or 3rd parties. Workplace type On-site Working

Your day at NTT DATA The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role may also contribute to support on project work as and when required. What you'll be doing Key Roles and Responsibilities: Proactively monitors the work queues Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA Updates tickets with resolution tasks performed Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner Captures all required and relevant information for immediate resolution Provides second level support to all incidents, requests and identifies the root cause of incidents and problems Communicates with other teams and clients for extending support Executes changes with clear identification of risks and mitigation plans to be captured into the change record Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management Works with automation teams for effort optimization and automating routine tasks Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors before they impact a clients service Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting Leads and manages all initial client escalation for operational issues Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items Ensures all changes are carried out with proper change approvals Plans and executes approved maintenance activities Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort May also contribute to support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level years of relevant managed services experience handling Security Infrastructure Moderate level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Moderate level experience working with vendors and/or 3rd parties Workplace type : On-site Working