Customer Success Manager Salesforce, Inc.

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

As a Customer Success Manager at Salesforce, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. Your role will involve identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. You will serve as the main point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. The responsibilities include acting as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide customers to achieve business objectives. You will develop and nurture strong relationships at key stakeholder levels, align with customer needs across various market segments, sizes, and solution complexities. Assessing customer goals and capabilities, offering recommendations for ecosystem health, performance optimization, and achieving business and technology objectives will be crucial. You will cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers" business challenges and growth potential. Additionally, you will contribute to Salesforce knowledge, community, and training resources, enabling the customer through an underlying roadmap and addressing technical concerns with SF/tech product knowledge. The ideal candidate should have a degree or equivalent experience, familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. Excellent communication skills, ability to prioritize customer needs, take ownership, and drive resolutions are essential. Strong technical skills or the ability to acquire in-depth knowledge, diligence, and the flexibility to adapt to evolving Salesforce needs are also required. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. Candidates with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture are preferred. Demonstrated expertise in Salesforce Technical aspects and strong consulting skills are highly valued. Candidates in roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, or similar with a strong ability to manage customer relationships are encouraged to apply for this position. If you require assistance due to a disability when applying for open positions, you can submit a request via the Accommodations Request Form.,

Posted 2 days ago

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Customer Success Manager (Salesforce technical exp mandate) Salesforce, Inc.

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

As a Customer Success Manager at Salesforce, you will play a crucial role in guiding our customers to achieve significant returns on their investment with Salesforce. Acting as an extension of our customer's workforce, you will provide expert guidance and advice to address both technical and business concerns. Your responsibilities will include aligning customer priorities with projects and issues, coordinating all deliverables entitled to the customer, and overseeing the day-to-day customer experience from onboarding through contract renewal and expansion. You will serve as the primary point of contact for the account's success, working closely with Product Management, Sales, Technical Support, and Engineering teams to lead the customer relationship. Developing strong relationships at key stakeholder levels and aligning with customer needs across various market segments will be essential to your success in this role. Additionally, you will assess customer goals and capabilities, offer strategic recommendations for performance optimization, and drive innovation aligned with customer business challenges. Your role will involve contributing to Salesforce knowledge, community, and training resources, creating adoption plans, and applying technical expertise to address customer concerns effectively. To excel in this position, you should have familiarity with Salesforce products and platform features, excellent communication skills, and the ability to prioritize customer needs. Experience with databases, SQL, Windows/Linux Server, and security infrastructure will be beneficial, along with strong technical skills or the ability to acquire in-depth knowledge as needed. This role requires you to be adaptable to evolving Salesforce needs, proactive in customer support and enhancement, and diligent in your approach to ensure nothing gets overlooked. Working in 24*7 shifts, particularly night shifts, and collaborating with multidisciplinary teams to lead and coordinate customer relationships will be key aspects of your responsibilities. If you are an experienced professional with expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture, and possess strong consulting skills, this role offers an opportunity for you to drive business value and facilitate discussions at the executive level. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, Salesforce Business Analyst, and others are encouraged to apply. Join us at Salesforce to be a part of a dynamic team that is dedicated to empowering companies to connect with customers in innovative ways and make a positive impact on the world.,

Posted 5 days ago

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