Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in gurgaon
>
GoKwik
>
Customer Success Manager

Customer Success Manager

GoKwik

0 years

0 Lacs

gurgaon haryana india

Posted:15 hours ago| Platform:

Apply

Skills Required

ai payments retention engagement power management software scaling onboarding drive portfolio data metrics engineering resolve report saas excel analytics content negotiation

Work Mode

On-site

Job Type

Full Time

Job Description

About GoKwik

GoKwik is the only Growth-Platform built for maximising D2C GMV. Since 2020, we’ve grown from a single RTO-reduction product to a full AI-first Growth OS spanning checkout optimisation, payments, retention, and engagement. Today, we power 15,000+ merchants across 50+ countries—from India to the UK, Europe, and the US—through products like KwikCheckout, COD RTO, KwikEngage (WhatsApp Business solution), and Return Prime (Returns Management Software). Backed by Z47, Peak XV Partners, and Think Investments, we have raised USD 55 Mn (Series B) and are scaling fast.

Why This Role Matters

As a Customer Success Manager, you will own post-onboarding success for merchants using GoKwik’s KwikChat product. You will ensure adoption, drive measurable business outcomes, and build long-term relationships. This role directly impacts merchant retention, expansion, and overall product success.

What You’ll Own

Own and manage a portfolio of KwikChat merchants, acting as the primary point of contact
Drive product adoption, usage, and value realisation to improve merchant conversion and GMV
Analyse performance data and success metrics to identify optimisation opportunities
Plan and execute experiments and optimisations across merchant journeys in partnership with internal teams
Work closely with Product, Engineering, and Customer Engineering to resolve issues and scale best practices
Track, review, and report merchant health, success metrics, and renewal readiness
Translate data insights into clear recommendations for merchants and internal stakeholders
Build trusted, long-term relationships and create strong GoKwik advocates

Who You Are

Experience in Customer Success, Account Management, or Client-facing roles in B2B SaaS, AdTech, FinTech, or eCommerce
Strong data comfort with Excel, Metabase, or similar analytics tools
Ability to understand merchant goals and translate them into success plans
Structured problem-solving approach with strong execution focus
Comfortable working in fast-paced startup environments with high ownership
Clear, confident communicator with strong stakeholder management skills

Why GoKwik

At GoKwik, you will work closely with high-growth D2C brands and products that drive real revenue impact. You’ll be part of a fast-scaling team, solve meaningful merchant problems, and see the direct outcomes of your work. If you enjoy owning customer outcomes and building long-term partnerships, GoKwik is the right place to grow.

Required Skills

content and communications negotiation handling analytics Problem-solving Ownership

More Jobs at GoKwik

Social Media Marketing Specialist

Gurugram, Haryana, India

3.0 - 3.0 yrs

Salary: Not disclosed

Software Engineer

Bengaluru, Karnataka, India

2.0 - 2.0 yrs

Salary: Not disclosed

SDE 2 (Node.js)

Bengaluru, Karnataka, India

3.5 - 3.5 yrs

Salary: Not disclosed

SDE 2

Bengaluru, Karnataka, India

3.0 - 3.0 yrs

Salary: Not disclosed

Associate - Customer Success

Mumbai, Maharashtra, India

1.0 - 1.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

GoKwik

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Success Manager