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Home
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basil
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Customer Success Manager

Customer Success Manager

basil

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform:

Apply

Skills Required

design development communication chat empathy research marketing upselling score

Work Mode

On-site

Job Type

Full Time

Job Description

About Us:

exciting products in the "Kids" space.

Customer Success Specialist

Role Overview:

Responsibilities:

Customer Handling
: Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism.
Market Research & Insights
: Leverage direct customer interactions to identify trends, understand customer needs, and gather insights that contribute to product development & marketing strategies.
Revenue Generation
: Proactively identify opportunities for bulk orders or upselling to larger groups such as birthday party return favours etc.,
NPS Improvement
: Work on initiatives aimed at improving Net Promoter Score (NPS), ensuring that customer feedback is used to continuously enhance the customer experience.
Creating Wow Experiences
: Based on customer interactions, focus on creating permanent wow experiences.

Qualities we value:

High Ownership:
We are an early-stage start-up so we are looking for candidates who think like owners.
Attention to detail:
We believe the difference comes in caring for minor details.
Strong Bias for action:
Between perfection and pushing output out, we value bias for action. Every tiny thing that moves basil further is valuable to us.

This is a full-time position based in Bangalore, and we are excited for you to join our team and help us create something extraordinary.

Location: Bangalore

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