Customer Success Manager

About Us:

exciting products in the "Kids" space.

Customer Success Specialist

Role Overview:

Responsibilities:

1. Customer Handling

   : Respond to customer queries, complaints, and concerns across multiple communication channels (email, phone, chat) with empathy and professionalism.

2. Market Research & Insights

   : Leverage direct customer interactions to identify trends, understand customer needs, and gather insights that contribute to product development & marketing strategies.

3. Revenue Generation

   : Proactively identify opportunities for bulk orders or upselling to larger groups such as birthday party return favours etc.,

4. NPS Improvement

   : Work on initiatives aimed at improving Net Promoter Score (NPS), ensuring that customer feedback is used to continuously enhance the customer experience.

5. Creating Wow Experiences

   : Based on customer interactions, focus on creating permanent wow experiences.

Qualities we value:

• High Ownership:

  We are an early-stage start-up so we are looking for candidates who think like owners.

• Attention to detail:

  We believe the difference comes in caring for minor details.

• Strong Bias for action:

  Between perfection and pushing output out, we value bias for action. Every tiny thing that moves basil further is valuable to us.

This is a full-time position based in Bangalore, and we are excited for you to join our team and help us create something extraordinary.

Location: Bangalore