Customer Success Manager

Company Overview

TeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on our cutting-edge software development in the education sector.

Job Overview

We are seeking a passionate Customer Success Manager to join our growing team. This full-time position is based in Coimbatore and is open to freshers with 1 to 3 years of work experience. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve success in using EdisonOS effectively.

Qualifications and Skills

• Excellent onboarding skills to ensure new clients are well acquainted with the software and its features (Mandatory skill).
• Strong communication abilities to facilitate smooth interactions with clients and internal teams (Mandatory skill).
• Proficiency in English as a second language to cater to a diverse client base (Mandatory skill).
• Experience with product training that empowers users to maximize their software use and benefits.
• Familiarity with Software as a Service (SaaS) models and the unique customer service requirements they entail.
• Proven skills in account management to maintain and grow customer relationships.
• Problem-solving capabilities to address and resolve client issues promptly and efficiently.
• Empathy and patience in addressing customer questions, enhancing client satisfaction and retention.

Roles and Responsibilities

• Manage customer onboarding process to ensure smooth and successful integration of EdisonOS into their workflows.
• Conduct regular training sessions for clients to ensure they understand and effectively utilize all software features.
• Act as the primary point of contact for customer queries, providing timely resolutions and expert guidance.
• Collaborate with product and technical teams to communicate client feedback and contribute to product development.
• Proactively reach out to clients to address potential issues and ensure their continued satisfaction with the product.
• Develop client success stories and case studies to highlight the benefits of using EdisonOS.
• Monitor customer usage patterns and suggest improvements or additional features to enhance their experience.
• Organize regular webinars and workshops to facilitate deeper understanding and engagement with the software.