Customer Onboarding Specialist

Siteminder

0 - 4 years

2 - 6 Lacs

kolkata

Posted:1 week ago| Platform:

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Skills Required

training usage talent acquisition manager technology packaging product implementation commerce customer service customer experience investment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype
Clearly communicate SiteMinders support procedures to the customer to ensure their ongoing satisfaction with our customer service
Take ownership of customers problems and seek to identify, respond and resolve any customer issues

What you have:

You will have sound written and verbal communication skills in Bahasa English with a positive and engaging phone manner
You will have proven customer service experience with a passion for providing a premium customer experience
You are tech savvy with a sound knowledge of all things technology
You have worked towards targets and are goal oriented but always thinking about the customer experience
Experience in the hotel industry or in a SaaS company is a plus!

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