Roles & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email, or chat Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Gather customer feedback and share it with our Product, Sales, and Marketing teams Experience as a Product Support Specialist or similar role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Expectations: Having an experience of 3 to 5 years Excellent communication and problem-solving skills Ensure customer satisfaction and provide professional product support. Excellent Communication Skills Active team player, self-starter, and multitasker who can quickly adjust priorities Ready to work in rotational shifts Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Roles & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email, or chat Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Gather customer feedback and share it with our Product, Sales, and Marketing teams Experience as a Product Support Specialist or similar role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Expectations: Having an experience of 3 to 5 years Excellent communication and problem-solving skills Ensure customer satisfaction and provide professional product support. Excellent Communication Skills Active team player, self-starter, and multitasker who can quickly adjust priorities Ready to work in rotational shifts Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Roles & Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email, or chat Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Gather customer feedback and share it with our Product, Sales, and Marketing teams Experience as a Product Support Specialist or similar role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Expectations: Having an experience of 3 to 5 years Excellent communication and problem-solving skills Ensure customer satisfaction and provide professional product support. Excellent Communication Skills Active team player, self-starter, and multitasker who can quickly adjust priorities Ready to work in rotational shifts Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding.Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Role overview We’re looking for a Senior Product Marketing Manager to own positioning, messaging, launches, and sales enablement for our field-service platform. You’ll translate product capabilities into crisp value, drive go-to-market plans across verticals, and equip Sales and CS with the content, tools, and training they need to win. What you’ll do Develop product positioning and messaging around features, advantages, and benefits that resonate with target buyers and users. Understand the competitive landscape—be the internal expert on competitors and their positioning; build battlecards, comparison pages, and objection-handling content for Sales. Lead verticalization efforts (e.g., roofing, HVAC, manufacturing): craft ICPs, narratives, and campaigns; plan vertical launches with tailored proof points, assets, and enablement. Collaborate closely with Product on roadmap, beta/GA readiness, and feature-to-benefit translation; bring the voice of the customer to prioritization. Plan and execute new-feature and product launches; manage cross-functional GTM (PM, Design, RevOps, Sales, CS, Partners) with clear goals, timelines, and analysis. Create marketing content that communicates value: web pages, one-pagers, decks, videos, email sequences, and in-product messaging. Build and maintain sales enablement: discovery guides, pitch decks, demo scripts, ROI tools, competitive content; deliver training and measure adoption/impact. Partner with RevOps/Analytics to define KPIs and report on launch and content performance; iterate based on data and field feedback. What we’re looking for 5–8 years of Product Marketing experience in B2B SaaS . Excellent storytelling and writing —you distill technical features into clear value propositions that resonate with prospects. Strong project management chops; you drive cross-functional work from brief to launch on time. Analytical mindset; comfortable with market research, win/loss, and funnel metrics to inform decisions. Attention to detail with high-quality standards across copy, design handoffs, and enablement. High-initiative go-getter who thrives in a fast, collaborative environment. Excellent people skills —you work fluidly with executives, PM/Eng, Design, Sales, CS, Partners, and third parties to move projects forward. A strong communicator, collaborator, and influencer who earns trust and alignment across teams. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet, and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating, and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”. So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Roles and Responsibilities Previous experience with B2B SaaS products, APIs, or system integrations is a must Guide customers through the onboarding process, ensuring a smooth and positive experience. Document business processes, use cases, and customer scenarios; create clear documentation of functional requirements and implementation tasks to meet customer needs. Translate conceptual customer requirements into functional requirements that are easily understood by the engineering team. Create process models, specifications, diagrams, and charts to provide clear direction to the engineering team. Provide guidance and best practices to customers to help them maximize value from our products and services. Act as a bridge between customers, product management, and engineering to ensure alignment on requirements and deliverables. Assist in solution design by analyzing customer workflows and recommending process improvements. Conduct gap analysis to identify areas where product functionality may need to be enhanced or configured to meet customer requirements. Support UAT (User Acceptance Testing) by preparing test cases and validating customer scenarios. Track, analyze, and report on customer requirements to inform product enhancements and future roadmap discussions. Qualifications 3–5 years of proven experience as a Business Analyst, preferably in customer-facing roles such as engagement, implementation, or onboarding. Strong organizational skills with the ability to manage multiple customer engagements simultaneously. Excellent analytical and creative problem-solving skills. Strong listening, interpersonal, written, and oral communication skills. Logical and efficient with keen attention to detail. Can work with project management tools (e.g., Zoho Projects) and CRM systems (e.g. Zoho, HubSpot). Proficiency in documentation and collaboration tools such as MS Excel, Confluence, or similar. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet, and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating, and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”. So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Roles and Responsibilities Lead and support end-to-end implementation of enterprise and B2B SaaS projects, including APIs and system integrations. Guide customers through onboarding, ensuring a smooth, positive, and value-driven experience. Act as the primary liaison between customers, product management, and engineering—ensuring clear communication, alignment on requirements, and timely delivery. Document business processes, customer workflows, and use cases; translate conceptual requirements into detailed functional requirements for engineering. Create process models, diagrams, and specifications that provide direction for implementation. Apply technical skills (HTML, CSS, JavaScript, APIs, Python) to configure, troubleshoot, and deliver customer solutions. Track, analyze, and report customer requirements to inform product enhancements and roadmap planning. Proactively identify opportunities for improving internal processes and contribute ideas to enhance the customer and product experience. Qualifications & Required Skills 3–5 years of proven experience as a Business Analyst in B2B SaaS, in customer-facing roles (engagement, implementation, onboarding, or consulting). Previous experience with B2B SaaS products, APIs, or system integrations is required. Strong technical foundation with working knowledge of HTML, CSS, JavaScript, APIs, and Python; eager to deepen technical expertise. Excellent verbal and written communication skills with the ability to confidently articulate complex ideas and build trusted client relationships. Experience with project management tools (e.g., Zoho Projects) and CRM systems (e.g., Zoho, HubSpot). Proficiency in documentation and collaboration tools such as MS Excel, Confluence, or similar. Proactive, adaptable, and team-oriented mindset with strong problem-solving abilities. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Shift Timing: 6:00 PM 3:00 AM IST (Night Shift) We at Zuper are looking for a Full-stack Developer for the professional services team who will be responsible for the below mentioned roles and responsibilities. Roles & Responsibilities: Collaborate with the customer experience team to develop custom software solutions using Zuper products as per the project timeline, committed to the customer. Work with the Engineering team and product managers to firm up the custom solutions. Writing clean, functional code on the front- and back-end using a low-code platform. Test software to ensure responsiveness and efficiency. Troubleshoot, debug, and provide resolution within the predefined turnaround time. Responsible for the delivery of a custom solution using the Zuper product implementation. Requirements: Degree in computer science or any degree with programming skills Strong organizational and project management skills. Mindset to work in start-up culture and scale up the knowledge. Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript. Familiarity with JavaScript frameworks such as Angular JS, React, and Amber. Familiarity with database technology such as MySQL, Oracle, and MongoDB. Excellent verbal communication skills. Good problem-solving skills. Attention to detail. Qualifications: Proficiency with fundamental front-end and back-end languages and libraries (eg. Java, HTML, Angular, JavaScript, Python, Node Js) Proven experience working as a Full-stack Developer for a minimum of 4-6 years. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper's is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper's customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don't take our word for it; we are officially certified as A Great Place to Work.So what are you waiting for Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Key Responsibilities Assist in sourcing and screening resumes through job portals, LinkedIn, referrals, and social media. Schedule and coordinate interviews between candidates and hiring managers. Conduct initial telephonic discussions with candidates to assess their interest and basic qualifications. Maintain and update candidate databases and recruitment trackers. Support the HR team in drafting job descriptions and posting openings across platforms. Coordinate pre-onboarding formalities and candidate engagement activities. Provide regular updates to the HR team on hiring progress. Participate in employer branding initiatives and campus hiring drives (if needed). Requirement Currently pursuing or recently completed a degree in HR, Business Administration, Psychology, or a related field Strong interest in Human Resources and Talent Acquisition Good communication and interpersonal skills Basic knowledge of recruitment tools, MS Office, and LinkedIn Ability to multitask, prioritize, and maintain confidentiality Eagerness to learn and contribute in a collaborative environment What You’ll Get Hands-on experience in end-to-end recruitment. Exposure to HR processes, systems, and best practices. Mentorship and guidance from experienced HR professionals. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Role Overview: As a Business Analyst at Zuper, you will be a key player in leading and supporting end-to-end implementation of enterprise and B2B SaaS projects. Your main responsibilities will involve guiding customers through onboarding, serving as the primary point of contact between customers, product management, and engineering, documenting business processes and use cases, creating process models and specifications, applying technical skills for configuration and troubleshooting, tracking and reporting customer requirements, and identifying opportunities for process improvements. Key Responsibilities: - Guide customers through onboarding to ensure a smooth experience - Act as the primary liaison between customers, product management, and engineering - Document business processes, customer workflows, and use cases - Create process models, diagrams, and specifications - Apply technical skills like HTML, CSS, JavaScript, APIs, and Python for configuration - Track, analyze, and report customer requirements - Identify opportunities for improving internal processes Qualifications & Required Skills: - 3-5 years of experience as a Business Analyst in B2B SaaS - Previous experience with B2B SaaS products, APIs, or system integrations - Strong technical foundation with knowledge of HTML, CSS, JavaScript, APIs, and Python - Excellent verbal and written communication skills - Experience with project management tools and CRM systems - Proficiency in documentation and collaboration tools like MS Excel and Confluence - Proactive, adaptable, and team-oriented mindset with strong problem-solving abilities About Zuper: Zuper is a flexible and customizable field service management platform for Field and Remote workforce management. The platform offers industry-leading integration capabilities and is available in 10 languages, enabling global remote workforce management. Zuper provides a work environment that promotes Work-Life Synergy, a Dynamic Team, Flexible hours, Wellness Empowerment, Cross-functional opportunities, Learning Playground, Competitive Rewards, and Effort Meets Recognition. Zuper has garnered investments from marquee investors like Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners. With offices in Seattle, USA, and Chennai, Zuper is renowned as a Great Place to Work. Join the Zuper team and contribute to a customer-focused and committed environment.,
About the Role We are seeking an energetic and detail-oriented HR Executive to manage and support various human resources functions, including recruitment, onboarding, employee engagement, payroll support, and compliance. The ideal candidate should have strong communication skills and the ability to build positive relationships across the organization. Key Responsibilities Manage end-to-end recruitment process: sourcing, screening, scheduling interviews, and coordinating with hiring managers. Conduct employee onboarding and induction programs. Maintain HR records, employee files, and HRMS data accurately. Support employee engagement initiatives and internal communications. Handle employee queries and grievances with professionalism and confidentiality. Monitor attendance, leave, and performance management processes. Prepare HR reports and assist in audits when required. Requirements Bachelor’s/Master’s degree in Human Resources, Business Administration, or a related field. 1–3 years of HR experience (internship or entry-level HR roles may also be considered). Good understanding of HR processes, policies, and compliance. Proficiency in MS Office and experience with HRMS/ATS tools (e.g., Keka). Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to maintain confidentiality and handle sensitive information. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Location: Chennai Shift: 6pm-3am Roles and Responsibilities Previous experience with B2B SaaS products, APIs, or system integrations is a must Guide customers through the onboarding process, ensuring a smooth and positive experience. Document business processes, use cases, and customer scenarios; create clear documentation of functional requirements and implementation tasks to meet customer needs. Translate conceptual customer requirements into functional requirements that are easily understood by the engineering team. Create process models, specifications, diagrams, and charts to provide clear direction to the engineering team. Provide guidance and best practices to customers to help them maximize value from our products and services. Act as a bridge between customers, product management, and engineering to ensure alignment on requirements and deliverables. Assist in solution design by analyzing customer workflows and recommending process improvements. Conduct gap analysis to identify areas where product functionality may need to be enhanced or configured to meet customer requirements. Support UAT (User Acceptance Testing) by preparing test cases and validating customer scenarios. Track, analyze, and report on customer requirements to inform product enhancements and future roadmap discussions. Qualifications 3–5 years of proven experience as a Business Analyst, preferably in customer-facing roles such as engagement, implementation, or onboarding. Strong organizational skills with the ability to manage multiple customer engagements simultaneously. Excellent analytical and creative problem-solving skills. Strong listening, interpersonal, written, and oral communication skills. Logical and efficient with keen attention to detail. Can work with project management tools (e.g., Zoho Projects) and CRM systems (e.g. Zoho, HubSpot). Proficiency in documentation and collaboration tools such as MS Excel, Confluence, or similar. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet, and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating, and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”. So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
About the Role We are seeking an energetic and detail-oriented HR Executive to manage and support various human resources functions, including recruitment, onboarding, employee engagement, payroll support, and compliance. The ideal candidate should have strong communication skills and the ability to build positive relationships across the organization. Key Responsibilities Manage end-to-end recruitment process: sourcing, screening, scheduling interviews, and coordinating with hiring managers. Conduct employee onboarding and induction programs. Maintain HR records, employee files, and HRMS data accurately. Support employee engagement initiatives and internal communications. Handle employee queries and grievances with professionalism and confidentiality. Monitor attendance, leave, and performance management processes. Prepare HR reports and assist in audits when required. Requirements Bachelor’s/Master’s degree in Human Resources, Business Administration, or a related field. 1–3 years of HR experience (internship or entry-level HR roles may also be considered). Must be from the software product industry. Should have prior experience in SaaS-based environments. Good understanding of HR processes, policies, and compliance. Proficiency in MS Office and experience with HRMS/ATS tools (e.g., Keka). Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to maintain confidentiality and handle sensitive information. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
About the Role Zuper is hiring a Senior Design Manager to lead our small but mighty in-house creative team and raise the quality and velocity of everything we ship. You’ll set the visual bar, mentor a designer and a video creator/producer, and jump in hands-on for many projects. You’ll own process and art direction from brief to delivery, keep work flowing across web, social, video, events, and sales collateral, and bring a trusted bench of freelancers to scale on demand. You’re equally comfortable pushing pixels, shaping narratives, and using AI tools to speed production without sacrificing craft. Key Responsibilities Own Zuper’s visual identity by setting creative strategy and expanding the brand guidelines, ensuring consistent application across all touchpoints. Translate briefs into strong concepts and lead art direction from kickoff through final delivery. Execute design work—web pages, campaigns, social media, events, pitch decks, and light motion—to set the quality bar. Mentor, inspire, and guide a team of designers and content creators, fostering innovation and excellence. Run creative operations including intake, prioritization, resourcing, timelines, trafficking, and status communication to keep projects on time. Partner cross-functionally with Product Marketing, Growth, Sales, Product and CS to turn objectives into effective creative. Oversee video and motion projects—storyboards, scripts, shoots, edits, and final delivery—for product and customer stories. Systematize production by maintaining reusable libraries (Figma components, slide masters, brand kits) to increase speed and consistency. Ensure production excellence with accessible, responsive, press- and dev-ready files and clean specs and handoffs. Manage external agencies and creative contractors as needed, ensuring quality and timely delivery of projects. Leverage AI to scale output and quality Qualifications Bachelor’s degree in Design, Branding, Marketing, or related field (or equivalent experience). 6–12 years in design, creative direction, or content management, including 2+ years managing creatives. Strong portfolio showing multi-channel work (web, social, video, events, print) and visual storytelling/branding. Expert in Adobe Creative Cloud and Figma; working knowledge of Canva and presentation tools. Motion/video familiarity and comfort directing editors/animators. Proven ability to mentor designers, give precise feedback, and elevate output. A ready network of contractors you trust for surge capacity. Demonstrated use of AI tooling to boost quality and throughput. Excellent writing and content sense; able to draft headlines, captions, and slide copy when needed. Strong project management, resourcing, and stakeholder skills; calm under deadlines and detail-obsessed. B2B SaaS experience preferred; field-service or trade-industry experience is a plus. Culture & Benefits Work-Life Synergy: Discover the perfect balance between work and life, supported by our culture. Dynamic Team: Collaborate with a diverse, talented, and encouraging group of professionals. Flexible Hours: Enjoy the freedom to structure your workday for maximum productivity. Wellness Empowerment: Access to comprehensive insurance benefits to support your well-being. Growth Opportunities: Explore a wide range of responsibilities with ample room for professional development. Competitive Rewards: Attractive compensation package that recognizes and rewards your contributions. Recognition: Your creativity and dedication will always be celebrated. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Location: Chennai Shift: 6pm-3am Roles and Responsibilities Previous experience with B2B SaaS products, APIs, or system integrations is a must Guide customers through the onboarding process, ensuring a smooth and positive experience. Document business processes, use cases, and customer scenarios; create clear documentation of functional requirements and implementation tasks to meet customer needs. Translate conceptual customer requirements into functional requirements that are easily understood by the engineering team. Create process models, specifications, diagrams, and charts to provide clear direction to the engineering team. Provide guidance and best practices to customers to help them maximize value from our products and services. Act as a bridge between customers, product management, and engineering to ensure alignment on requirements and deliverables. Assist in solution design by analyzing customer workflows and recommending process improvements. Conduct gap analysis to identify areas where product functionality may need to be enhanced or configured to meet customer requirements. Support UAT (User Acceptance Testing) by preparing test cases and validating customer scenarios. Track, analyze, and report on customer requirements to inform product enhancements and future roadmap discussions. Qualifications 35 years of proven experience as a Business Analyst, preferably in customer-facing roles such as engagement, implementation, or onboarding. Strong organizational skills with the ability to manage multiple customer engagements simultaneously. Excellent analytical and creative problem-solving skills. Strong listening, interpersonal, written, and oral communication skills. Logical and efficient with keen attention to detail. Can work with project management tools (e.g., Zoho Projects) and CRM systems (e.g. Zoho, HubSpot). Proficiency in documentation and collaboration tools such as MS Excel, Confluence, or similar. Culture and Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured that your dedication will be richly acknowledged. ABOUT ZUPER Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper's is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet, and more. Zuper's customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating, and we are a great place to work, don't take our word for it; we are officially certified as A Great Place to Work. So what are you waiting for Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.
Role Overview Be the primary technical partner for prospects at Zuper. You’ll uncover needs, configure demo sandboxes, deliver tailored demos/POCs, and coordinate cross-functionally to drive successful evaluations and clean handoffs to implementation. Responsibilities Partner with the Sales team to discover client requirements and map them to Zuper’s solutions. Configure and manage demo sandboxes, including modules, sample data, workflows, and integrations based on prospect scenarios. Conduct engaging product demonstrations and presentations; support proof-of-concepts (POCs) when required. Prepare customized proposals, quotations, and technical documentation. Respond to RFPs/RFQs with accurate technical and commercial details. Track all presales activities, meeting notes, and pipeline updates in CRM tools (HubSpot/Salesforce). Create and maintain reusable demo templates, scripts, and sample data; continuously improve them based on feedback. Collaborate with Product, Engineering, Marketing, Operations, Finance, and Customer Success teams on timelines and deliverables. Contribute to sales collateral such as pitch decks, one-pagers, case studies, and ROI analyses. Stay updated on Zuper’s product roadmap, competitor offerings, and overall market trends. Ensure smooth post-win transitions to the implementation team. Occasionally, provide product context in expansion or upsell conversations (not a core responsibility). Qualifications Bachelor’s in Business, Marketing, Engineering, or related. 1–3 years in Pre-sales / Solutions Engineering / Solution Consulting (preferably SaaS) with direct client-facing experience. Excellent presentation and written communication; strong storytelling. Ability to translate requirements into actionable business/technical solutions and configure software to workflows. Proficiency with MS Office/Google Workspace, CRM (HubSpot/Salesforce), and proposal prep. Analytical, detail-oriented, disciplined in documentation and follow-through. Good to Have Field service or workflow-heavy SaaS exposure (scheduling, dispatch, work orders, mobile workforce). Hands-on POC/sandbox setup, basic integrations, familiarity with APIs/webhooks, and simple data mapping (CSV/JSON). Culture & Benefits: Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture. Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential. Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity. Wellness Empowerment: Access insurance benefits to support your well-being Cross-functional: Embrace diverse responsibilities and explore multiple roles. Learning Playground: Engage in a rich training program with ample growth opportunities. Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value. Effort Meets Recognition: While we may challenge you, rest assured that your dedication will be richly acknowledged. About the Company: Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service. Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet, and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually. It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating, and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.