As a Customer Support Specialist at ScopeX, you will play a crucial role in ensuring high customer satisfaction and providing personalized support to our users. ScopeX is a rapidly growing fintech startup in the EU market aimed at helping Indians in Europe save on interbank fees and access competitive exchange rates when sending money home. With a loyal customer base of over 25,000 NRI's across Europe, we are looking for a qualified candidate with at least 1+ years of experience in B2C customer support to join our team. **Key Responsibilities:** - Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Efficiently resolve customer complaints and issues, ensuring high customer satisfaction. - Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX's features and benefits. - Assist users in setting up their accounts, including KYC processes and inviting friends as part of the referral program. - Provide personalized support to new users, addressing any questions or concerns during the onboarding phase. - Maintain a deep understanding of ScopeX's products and services to provide accurate information and support. - Gather user feedback and communicate it to the relevant teams to help improve our products and services. - Create and maintain support documentation, SOPs, FAQs, and help guides for users. - Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience. - Track and report on customer support metrics and trends, identifying areas for improvement. **Qualifications:** - Education: Bachelors degree in any discipline. A background in business, communication, or related fields is a plus. - Experience: 1+ years of experience in B2C customer support. Experience in a fintech company is preferred. **Skills:** - Excellent verbal and written communication skills. - Proficiency in using CRM tools, preferably HubSpot. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work independently and as part of a team. - Ability to manage multiple tasks and prioritize effectively. If you join ScopeX, you can expect a competitive salary and benefits package, the opportunity to work in a fast-growing fintech startup, a collaborative and supportive work environment, opportunities for professional growth and development, as well as flexible working hours and remote work options.,
As a Growth Manager at ScopeX, you will play a critical role in owning acquisition and marketing initiatives for our fast-growing fintech startup. Here is a breakdown of your responsibilities and qualifications: Role Overview: You will be responsible for leading the end-to-end Partnerships Program, sourcing and building relationships with influencers, expanding partnerships across geographies, managing partnership lifecycles, and leading influencer campaigns across platforms. Your strategic mindset and execution focus will be essential in aligning growth goals with the user journey. Key Responsibilities: - Own and lead the Partnerships Program as a strategic revenue driver. - Source, assess, and build authentic relationships with influencers. - Expand and strengthen partnerships across geographies. - Manage full partnership lifecycle, including pipeline creation, onboarding, negotiations. - Lead influencer campaigns across platforms, from concept to reporting. - Negotiate smartly to optimize spends and ensure high-quality outcomes. - Measure KPIs like hook rate, hold rate, engagement, CTR, and conversions. - Evolve campaign formats, briefs, and performance strategy based on insights. - Maintain a detailed creator CRM and streamline creator briefs, contracts, and content approval processes. - Collaborate with brand, performance, and content teams to integrate influencer strategy with wider marketing goals. - Stay updated on platform trends and formats to drive practical experimentation. Qualifications: - 1+ years of experience in influencer management, event management, or partnerships. - Proven track record of creating and executing influencer campaigns. - Strong communication, storytelling, and interpersonal skills. - Hands-on experience with CRM tools and community platforms. - Ability to manage multiple projects simultaneously. - High energy, self-driven, and passionate about building impactful communities. - AI first in problem solving. Really Good To Have: - Experience working with a Fintech (B2C). - Experience working in EMEA markets. We Offer: - Attractive compensation based on your experience. - A highly dynamic and energetic environment with ample growth opportunities. - Space for your ideas and fast responsibility-taking.,