Customer Onboarding Specialist

As a Customer Support Specialist at ScopeX, you will play a crucial role in ensuring high customer satisfaction and providing personalized support to our users. ScopeX is a rapidly growing fintech startup in the EU market aimed at helping Indians in Europe save on interbank fees and access competitive exchange rates when sending money home. With a loyal customer base of over 25,000 NRI's across Europe, we are looking for a qualified candidate with at least 1+ years of experience in B2C customer support to join our team. **Key Responsibilities:** - Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Efficiently resolve customer complaints and issues, ensuring high customer satisfaction. - Welcome new users and guide them through the onboarding process, ensuring they understand how to use ScopeX's features and benefits. - Assist users in setting up their accounts, including KYC processes and inviting friends as part of the referral program. - Provide personalized support to new users, addressing any questions or concerns during the onboarding phase. - Maintain a deep understanding of ScopeX's products and services to provide accurate information and support. - Gather user feedback and communicate it to the relevant teams to help improve our products and services. - Create and maintain support documentation, SOPs, FAQs, and help guides for users. - Work closely with the product, engineering, and marketing teams to address customer concerns and improve the overall user experience. - Track and report on customer support metrics and trends, identifying areas for improvement. **Qualifications:** - Education: Bachelors degree in any discipline. A background in business, communication, or related fields is a plus. - Experience: 1+ years of experience in B2C customer support. Experience in a fintech company is preferred. **Skills:** - Excellent verbal and written communication skills. - Proficiency in using CRM tools, preferably HubSpot. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work independently and as part of a team. - Ability to manage multiple tasks and prioritize effectively. If you join ScopeX, you can expect a competitive salary and benefits package, the opportunity to work in a fast-growing fintech startup, a collaborative and supportive work environment, opportunities for professional growth and development, as well as flexible working hours and remote work options.,