Customer Onboarding Specialist

Job Description

At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We re a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight and we don t take that lightly. We re looking for an Onboarding Specialist who can turn new users into power users fast. This isn t a hand-holding role. It s about educating, enabling, and empowering customers to get real value from Day 1. If you ve owned onboarding journeys, improved time-to-value, or helped drive early adoption let s talk. What You ll Own 1. First 30 Days - Run fast-paced, value-driven onboarding calls. Setup Activation First win. 2. Personalised Journeys - Tailor onboarding for SMBs, agencies, and founders with different goals. 3. Proactive Engagement - Monitor usage, follow up on drop-offs, unblock adoption. 4. Churn Prevention - Spot early red flags and loop in retention/CS teams before its too late. 5. Feedback Loop - Relay onboarding friction to product, content, and success for improvement. You re a Great Fit If... You ve worked in SaaS onboarding or customer-facing roles (1-2 years). You understand cold outreach and outbound workflows (or can learn fast). You re a clear communicator with high empathy and structured thinking. You don t wait to be told you anticipate and act. Bonus: Youve worked with tools like Loom, Intercom, Basecamp, MixPanel, Metabase or any CRM. Why Join Saleshandy: High Ownership - Direct impact on company revenue. Career Growth - Leadership path as we scale to 10,000+ customers. Global Exposure - Work with businesses across the US, Europe & APAC. Supportive Culture - Fast-moving team with strong values and zero red tape. Perks That Matter - Annual L&D budget, health coverage, paid retreats, flexible remote setup. Next Steps: Apply with your CV + 2-3 lines on how you ve driven revenue in a CS role. Short intro call with our CS lead. Short take-home task to showcase your thinking. Final call to align goals, expectations, and culture fit. Offer & onboarding