As an Application Consultant, you will play a crucial role in planning, leading, organizing, and controlling multiple/simultaneous implementation projects using our implementation methodology. Your responsibilities will include maintaining project plans, ensuring timely and within budget implementations of satisfactory standards, and serving as the primary point of contact for internal and external customers throughout all project phases. You will be responsible for recognizing and handling escalated customer issues, facilitating resolution of advanced escalations, and ensuring completion of project artefacts in a timely and consistent manner. Additionally, you will need to fully document and continuously improve development processes and procedures for ISO compliance, provide input into process improvement initiatives focusing on implementation processes, and work with the development team to communicate product gaps and coordinate short-term workarounds and long-term enhancements. You will also be required to facilitate business process review sessions with external clients and mentor implementation consultants effectively in this area. To be successful in this role, you should have at least 2 years of working experience in a related field, be a Singaporean citizen or hold relevant residence status, and possess the ability to work independently with minimal supervision. You should be a team player capable of collaborating effectively with both the team and customers, have an appreciation of technical issues in a customer context, and demonstrate strong verbal and written communication skills. The ability to quickly learn new technologies and prior experience in HRMS implementation will be advantageous. In return, we offer on-the-job training, a competitive package, a 5-day workweek (Monday to Friday, 9:00 am to 6:00 pm with a 1-hour lunch break), a friendly and multi-cultural work environment, and support for staff enrichment programs such as job-related courses and company outings. If you are ready to advance your career and take on this challenge, don't hesitate any longer. Contact us today by sending your resume/CV to lily.eng@frontier-ehr.com.,
We are seeking highly motivated individuals to contribute to the rapid growth of our company sales at Frontier eHR. Our company fosters a clan-like culture that emphasizes mentoring, character development, and a drive for dynamic and innovative advancements in the industry. Join our team for a rewarding career opportunity and a platform to realize your full potential while growing alongside our organization. As a part of our team, your responsibilities will include managing clients" HR systems, handling various aspects such as Leave, Sick leave, Maternity leave, and addressing HR-related inquiries. You will also provide support in parallel runs, collaborate with users on software configuration and implementation, and take on ad hoc tasks as needed. The ideal candidate for this position should have a Diploma or relevant certificates/experience, possess strong communication skills, and excel as a team player. We value individuals who demonstrate initiative, attention to detail, organizational skills, and the ability to work independently with minimal supervision. In return for your contributions, we offer on-the-job training, a competitive compensation package, and a five-day workweek from Monday to Friday (9:00 am to 6:00 pm with a 1-hour lunch break). You will enjoy a friendly and multi-cultural work environment, as well as opportunities to participate in staff enrichment programs including job-related courses and company outings. If you are ready to take your career to the next level, we invite you to submit your resume/CV to lily.eng@frontier-ehr.com. Our doors are open, and we eagerly await your application to join our team.,
As a Product Support Specialist at Frontier eHR, your primary responsibility will be to provide exceptional service to our valued clients. You will be a crucial part of our support team, ensuring that customers" needs and queries are promptly attended to. You will also be responsible for logging support matters, managing issue escalation, performing on-site duties and software updates for existing customers, and handling any other ad-hoc customer services that may arise. In addition, you will play a key role in maintaining and updating Frontiers CRM, FAQs, and knowledge base systems. Your involvement in customer engagement activities such as surveys, seminars, workshops, and training sessions will be essential for building strong relationships with our clients. To excel in this role, you should possess at least a diploma in Computer Science, Information Technology, Human Resource Management, or a related field. A minimum of 2 years of experience in a similar role is required, along with proficiency in Microsoft IIS, DotNET, Microsoft Windows Server, HRIS, Microsoft SQL, SMTP, and Windows Firewall. Experience in customer service and HR-related domains will be advantageous, as well as strong IT technical and networking skills. As part of our team, you will need to collaborate effectively with colleagues and customers, demonstrating excellent interpersonal skills and the ability to multitask efficiently. Your verbal and written communication skills should be strong, and you should have a knack for quickly learning new technologies. In return for your dedication, Frontier eHR offers on-the-job training, a competitive package, a friendly and multicultural work environment, and staff enrichment programs. You will work five days a week, Monday to Friday, from 9:00 am to 6:00 pm with a one-hour lunch break in between. Join us at Frontier eHR and be part of a dynamic team that values customer satisfaction and professional growth. If you are ready to elevate your career and embrace this exciting challenge, we encourage you to send your resume/CV to lily.eng@frontier-ehr.com. We look forward to receiving your application and welcoming you to our team.,